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Crate And Barrel / Unbelievably bad customer service

1 United States
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We went into the store (Raleigh NC) and noticed a floor sample desk & chair were reduced for clearance. While we (my wife and I) were standing in front of the desk looking it over another customer walked up and took a fast look, basically looking at the price tag and nothing more. She then walked away. We didn't give that much thought because obviously we were there looking at the deak. Meanwhile the same store clerk (Kathy) that was answering some questions about the desk 5 minutes earlier with us came up to us to say another customer wanted to buy the desk. Well as you can imagine things started to get ugly. The clerk (kathy) knew we were there looking at the desk...SHE was showing it to us. The customer that wanted to buy the desk got kinda nasty and said she was buying the desk! No where to be found was a store manager! Other clerks came up apparently witnessing what was going on or being told by the clerk originally (kathy) helping us that we could "work it out with the other customer". WHAT... kind of customer service is that! Asking 2 customers to basically duke it out! UNBELIEVABLE!!! I told my wife the desk and circumstances were not worth the rise in blood pressure. We took the high road and left the store. Hopefully Crate&Barrel will get a store manager and train the clerks on proper procedures rather than have customers standing in the store arguing over who should have the right to purchase some item. I always thought if you were looking at an item and have your hands all over it, that particular item was off limits to other customers until you have walked away or made the purchase. Crate&Barrel obviously does things differently.


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