Cox Communications
Reviews and Complaints

It was not malicious hacking. You do realize that your box is your responsibility & whether or not you want to believe it, those movies were ordered from your box. When we credit your account, we LOSE money...we have to pay for those services to the broadcasters.

Has happened MULTIPLE times to us. Exact times when we were in the hospital, no one in the house for weeks on end. Usually adult related ones. Guilty no matter what, at mercy of cox cable. They have no reason to research why since they are getting the money and just don't care. Many of the movies ordered within minutes of each other. Malicious hacking!

They're doing it here, in Ohio too!
They quoted me 39.99 for basic t.v. only and then sent me a bill for 89.99 and told me that's the prorated amount and that my regular bill will be $115 per month!

I just googled this heading and found your post. The exact same thing just happened to me. My husband got a quote
for $79.00, when the service rep came to my house suddenly all these fees starting adding up. The price out the door
was at $127.02 per month. That is nearly twice what we were quoted from the telephone rep. I refused to accept the service and sent the Rep. on his way. A few minutes later some telephone rep from Cox who was clearly calling from a country far away wanted to know why I canceled when I told him he could have cared less. Well GOODBYE CABLE,
there are far many ways to watch TV and to access the internet. Like I am now with my hotspot on my phone that I have with TMobile. COX SUCKS!

I agree. I am experiencing the SAME issues! Told my bundle would cost me $159.04 per month for a year and at the end of the install it was $288!

I had similar issues with Cox as regards the bait & switch for pricing in VA, with the 1st bill being more than double the amount promised (including taxes & fees) that I confirmed at least 5 times with various customer service reps, supervisors & Level 2 employees. Cheats & liars, basically, this whole company really., , ,

I have had cox now for 4 months and i was told that i would receive a $200 rebate just after 3 months of being a customer, I called to find out about my rebate and now they say i need to fill out the rebate form. I was never told that, and now I am trying to get ahold of someone to help me fill it out and i am getting the run around and cant seem to get anywhere. Argh!

I am COX's Internet customer for about a year now. Since December 2010 to be exact. I was enrolled in automatic payments and have never missed my payment. Recently, my credit card information was stolen on-line. Before I even knew it, my credit card company spotted fraud and closed my account and sent me a new card. It all happened around the time my COX bill was due. Because, I didn't realize it, the payment of 37.99 to COX was declined. So, COX sent me a paper $50 bill via snail mail. For example, the same thing happened to couple other nationwide companies with whom I was enrolled in automatic payment. NOBODY charged me ANYTHING. Both sent me e-mails saying that payment was declined. So, I took care of it right away. Anyway, I called COX as soon as I got this "nice" letter treating to disconnect my service. The not so pleasant customer representative told me that as huge favor to me, (once in lifetime) COX will remove those 50 dollars. Two weeks later nothing happened. I sent COX an e-mail trying to figure out what's going on. . I got automatic response: " Your email will be processed in the order it was received and you should have a response within 1 business day." 5 -FIVE business days later NO ANSWER. So, I called again . . This time a nice customer rep explained to me that supervisor denied my request saying that it's basically my problem.
So, I did pay those $50. I mean if you go to Starbucks and your card declined for whatever reason are you charged 50 dollars? Even returning check fee is standard $35 and in case of paper check there is actual work involved. This is simply a scam to rip off own customers. Good news for COX is that my contract is not up till December 2012. But I'll make sure I switch to another company the day it's over. So, COX can have those 50 dollars. I was honestly looking into switching my land line phone to COX and adding COX TV. Thankfully there are choices these days. I'll make sure COX is NEVER my choice in the future and I'll make sure to put a "nice" word for an "understanding" company such as COX.
Sincerely, your client till December 2012.

I JUST RECIEVED MY REBATE ON FRIDAY I CALLED THEM A WEEK PRIOR TO THAT AND ASKED WHAT WAS GOING ON AND THEY CONNECTED ME TO A MANAGER I ASKED HER WHY I HAVENT RECIEVED IT WHEN I SENT PAPERWORK IN MARCH . SHE TOLD ME SHE WOULD CHECK INTO IT AND I CHECKED MY MAIL ON FRIDAY AND MY REBATE CHECK WAS IN THERE :-)

I dont know if anyone checks these posts anymore or just got discouraged and gave up but I got a call today from a lady at cox cable (shes high up) and wanted me to let you all know if anyone is still having issues not getting their rebates (from whatever rebate program) to call her...number is [protected]. (kathy german) is her name. fyi

after talking to the supervisor I checked my rebate status 2 hours later and now it suddenly says "You did not suscribe to a qualifying service or you did not suscribe within the promotion window. what a bunch of bs this is. They told me I qualified and sent me the rebate form and now after 4 months of "step 2 still processing" thats the excuse they want to use to NOT fullfill what they promised. Big Rip-Off. Im sorry for those that got stuck with a contract with them.

If anyone wants to contact wavy tv ten theres a form online and you can submit your complaint, maybe if they hear from enough of us they will help, also on the back of the cable bill there is a website http://www.scc.virginia.gov/puc/inq.aspx and you can fill out the complaint form.

After waiting several months for our rebate (100.00) and the website saying processing...we ended up switching to verizon. still no rebate check. we were cox customers since jan - april. sent out rebate in feb. Now they are saying it wont process because we are no longer customers. I argued with the supervisor saying their was no stipulation that I had to stay a customer 5 months later, but for some reason they feel its okay to not follow through on the rebate even after I sent in my invoices and filled out the rebate form back in feb. I will contact Wavy tv 10 on your side and see what can be done about this situation. I think the whole cox rebate is a scam and their customer service is lousy. They will lose many more customers because of this.

The $149.00 rebate is for TWO phones but they all, including the supervisors continue to promote for one phone. I''m not sure if someone buying two phones will even get their rebate. It's all a scam.

I was lied to about three different rebates, the cost of service, what is included and was charged for additional service and fees. Now I want out and they won't even waiver the $350 fee. If you're considering Cox cell...DON'T do it no matter what they say. They'll say any and everything and later apologize over and over but they won't let you out of the contract!

Signed up for Cox Wireless Telephone with the understanding of receiving a $100 rebate via a Visa Card. Submitted all information on Apr 11, 2011. On Apr 23, 2011 received a small card in mail ( it looked like junk mail) saying my submission was invalid. It also said I must resubmit information prior to May 2, 2011, only 5 business days, actually less if you include mail service time. I called phone number on card, of course the office is closed on Saturdays. Called my local Cox office, they said they couldn't do anything about it. I filed a complaint on the FCC website. This seems like another scam to avoid fulfilling rebate offers. Most people would have thrown away the card without reading it, I almost did myself. Cox needs to be held accountable for this type of unscrupulous advertising. I'm mad as he! and I'm going to call them until I make someone as mad as I am.

I've tried and tried to get a second DVR from Cox but they refuse saying since I don't subscribe to all their services I'm only entitled to 1. So I purchased one my self, the same make and model as the one I have from Cox. When I went to install it, I received a code saying it had to be registered with my cable provider. I called Cox and after a while the Cox help desk told me that since I didn't get my DVR from them I could not use it.

How in the world do they have the right to refuse me service for something I bought. What's next if you don't buy their TVs you can't watch shows on their network. Maybe next it will be computers on their internet. Thank goodness they haven't figured out how to stop Vonage routers from working.

What's the difference between a DVR and a video recorder?

We were billed twice for the same transaction (not even billed the same amount).

We had to call them three times to rectify.

We were made to feel like criminals not valued customers (typical of large corporates).

They refused to call us back after us asking them!

How did you get the charges fixed. This just happened to us, we just looked at our bill we have 21 charges at $12.99 each totally $277.00 and they are all for porn, which we didn't order.We have called a million different phone numbers and nobody can help us.

You were not disconnected over a 3.99 on demand charge. This company has one of the longest grace periods I have ever seen. Sometimes it is more than three months before they interrupt service. You were disconnected because you don't pay your bill.

I agree with the reply, your on demand service is the first affected when your account is past due. If you want your services to work, pay your bill.

When making a complaint, it would be nice if you gave all the information, and not leave out the stuff that makes you seem like the bad guy.

Your EOD service will not be shut off as soon as your account goes past due. It happens when you get interrupted for nonpayment, weeks (sometimes months depending on your area) after your account goes past due.

How many warnings did you get for your interruption? 3? 4? I'd be surprised if it was any less.

If you are told your service is going to get shut off for non payment, why did you not use your free time to call in and pay your bill, rather than order a movie that you knew was going to be interrupted?

That supervisor did the right thing by agreeing to disconnect your service when you asked. How much you pay monthly quickly becomes irrelevant when you never actually pay it.

I just happened upon your post and being that I have a reasonable understanding of how to work around your problem I thought I might offer some suggestions. You have a few different options on how to get around the problem.
1. Since youre trying to use the email service for a legitimate business purpose, you could pursue the business service that Cox provides. It would provide you with the ability to avoid said blocked port.
2. If youre not thrilled about coughing up the money to switch over to business service (for what you have made clear is a business purpose), here is a work around. Set up a gmail account and configure it to forward email labeled with your cox email address. Then simply reconfigure your outgoing mail server in outlook to reflect gmail's outgoing server. You should then be able to sent mail regardless of your location.

I just want to second this statement... I'm in the exact same boat.
COX get your ### together.

Why don't you just provide them with a copy (photocopy) of the death certificate? You are making this harder than it needs to be.

The above two posters are obviously employee's (and probably supv/mgmt stooges) of cox communications. I have had conversations with other people who have gone through the same difficulties with Cox.
As a post script when the bill was finally sent to collections and they called I explained the difficulty and situation with Cox and they said they have had this problem before and cleared the debt and I haven't heard from them since.

Agree with the last poster, all it takes is a simple copy of a death certificate & the account can be closed. That's it. You were informed of it, but chose to ignore it. How can Cox know that your parents are deceased if you refuse to bring in records indicating it? Kind of silly, right?

Around November 2006, there was a change in policy where only people listed on the accounts are able to access the account. This was done to increase security of customer's accounts, and prevent unauthorized changes. It seems like this change occurred between the times when you called to disconnect the cable and internet, and when you called to try to cancel the phone. This is why you were not successful when attempting to disconnect the phone. You simply were not authorized. Obviously situations do arise where customer's do pass away, and leave nobody listed as authorized on their accounts, but there are ways around this, ie. Death Certificates. I'm sure this was explained to you when you called in, probably every time, but i can see why you would leave it out of your complaint, because it makes your post seem less valid. :)

It seems to me, this situation would have been resolved much sooner had you just brought in a copy of the death certificate when this was suggested to you. I'm not really sure why you would not have done that, as it would be much easier than calling in over and over, and writing letters to the corporate office.

I personally feel more secure knowing that a person cannot randomly call my phone company, tell them I'm dead with no proof, and have my account shut down. Don't you?

About a month ago, my husband's work email started getting thrown in the Spam folder without my knowledge because we use Outlook to open Cox email instead of logging into the web based. I chatted w/ someone who was able to fix it & for about a month or more we were ok. It started happening again & I called but got someone who didn't have skill set to answer or help. She just said, "I can't tell you why its happening & I can't help you". Since I was able to log into the web based email & pull it out of spam filter + check the option "this is not spam" every single time, the support tech thought it was ok. What a pain in my drain. I called the next day & got someone who gave a better explanation: my husband's signature had hyper links to his company's site, facebook, twitter & a facebook "like" button. He removed everything but the company logo so its still happening. I put his address on safe sender's list, not helping.

My bill is due the 4th of every month ---- they upgraded me without asking to a higher internet speed ---- upon calling and getting this corrected the associate said i was past my "due date" and would need $40.11 to bring account current to correct the upgraded mistake, which i did on the 14th---- on the 22nd of the month a new bill cycled stating i had not paid $28.53 that was "due" on the 4th ----- upon receiving notice on 5th of the next month that my service was to incur a disconnection fee if $28.53 was not paid in 2 days, i called customer service and got someone who wanted to only explain that it was my fault for not paying the $28.53 prior to 12/22/2007 and naturally i asked to speak with a supervisor ----- i asked the supervisor to specifically explain what the $40.11 paid on 12/14/2007 had been applied to since it was not the $28.53 past due amount and the supervisor said he didn't know since he wasn't the person who had taken the payment (since when do supervisors not assume responsibility for the mistakes of the people under them?) ---- at that point i asked for his manager and he then informed me his only manager had left for the day due to a medical emergency and that she would call me back the next day to resolve the issue ----- this phone call from the manager has yet to come ----- are we to not have cable or internet service, in an effort to protect ourselves from the scams these companies are running? Is there no type of legal group out there to exploit and right the wrongs cox communications is bestowing on their customers? Rant over, but hopefully others will speak out against this type of unnacceptable behavior and not just let it slide, so that differences can be made.

I couldn't agree more!

If you want to complain for changes send your complaints in writing to: Kevin Sonoda, c/o City of Scottsdale, 3939 N. Drinkwater Blvd., Scottsdale, AZ 85252 Phone [protected]

A letter provides a paper trail so send it certified return receipt. Make sure it is dated and ask for all problems to be settled with in the time frame required by law.

Make sure all communications are in writing as this gives you the legal leg to stand on.

COX COMMUNICATIONS, PHOENIX AZ

I have been through a three month customer service nightmare !

August 2006, added high speed internet to my existing service of phone and digital cable. Purchased modem from Cox. Went home and tried to install the product only to find that the original install done by COX three years ago was done incorrectly. Instead of putting an outlet in each room as requested, they put a splitter with co-axe and pulled it into two rooms. When I tried to connect the high speed internet, there was not enough signal to run both the TV and Internet. I called to set up a service call for an single outlet in each room. Two week later a "genius" technician showed up and said " It's a splitter problem, I can't fix this" and left ! I called back and rescheduled another appointment with COX for a outlet installation. The earliest appointment was three week later. In the mean time, I got my monthly bill which included a charge for a service call for $45.00 ! I called back...I was told "We can't take the charge off until the work is rescheduled and completed". I waited for the next technician to show up...(more time off work). This time the technician started running co-axe all over the outside of my house, only to get half way around and state "This bush is too big, and it has thorns. You must remove it before I can complete the work". Fine, I called back and said "I have no internet service, I should not be charged AND as soon as I can get someone to trim the hedge I will call to reschedule for the third time a service appointment". Two weeks later a technician was rescheduled for Sunday "between 1:00 and 3:00". Additionally I was now having issues with my digital TV service, so I called again and asked if they could send someone at the same time as the outlet installer already planned. The answer was "No, it has to be someone else". So that Sunday, I waited for the outlet installer to show up "between 1:00 and 3:00" and the TV person to show up "between 3:00 and 6:00". At 3:00 pm no one had shown up, so I called AGAIN. I was told "He was there and no one was home, he tagged the door and called to leave a message" I WAS HOME AND THE PHONE ON THE ENTIRE DAY. I told them to check the phone records...no one called. I was also informed that because this guy didn't show up...they cancelled the TV call ! THIS MAKES DAY THREE WASTED WITH NO SERVICE. After I calmed down I called back to speak to a manager and was told someone would call me back..no one did. Then I come home from work a couple of days later...my service had been turned off ! I called again, I was told I was $152.00 past due and service would remain off until I paid (for service I was NOT getting). I called back the next day and asked to speak to a manager...I was connected to the incredibly RUDE Marisa. I was told there never was a service call set up for the prior Sunday "We never set up calls for Sunday", and because I "took so long to reschedule the service call after the "bush to big" guy, they were not going to discount my bill ! So now I'm being told I am a liar and need to pay for service not received !

I CANCELLED ALL SERVICE WITH COX COMMUNICATIONS AND WILL GO TO THE ENDS OF THE EARTH TO MAKE SURE EVERYONE KNOWS WHAT KIND OF CRIMINALS THEY ARE.

sounds about normal operation for Cox.

they are the worst by far. do not use them unless you have no other option. and if it is the onnly option, then you should move

Account# 701 8501 [protected] ordered 2 IPhones on Nov 11, 2023 the items have not been received or the issue resolved. Have spoke with customer service several times over the last 3 weeks.

You all allowing a third party to tap into the wifi at 3884 Byron St Baton Rouge, La. 708O5. The third party is law enforcement which is illegal.

Its is not fair and unlawful to allow a third party if a racist law enforcement to target and racial profile against blacks daily.

have not had tv signal in kitchen since Thursday, 11/3/2022. Contour mini box and remote attached to this tv and box do not work.

Sports Channels 32, 33, and 49 which we are paying for. Do not receive signal. This has been happening since last Thursday.

Yes my son called Cox communications acted like he was me he used to be a tranny and knows how to make his voice like a women he turn on service at his Apt he has all my info and now I'm stuck with this bill it was sent to a credit bureau I would like to be taken off this bill and you guys charge him for this

I found that a collection agency has filled a collection on my credit report. I states I own about $446.00 from an old address 2903 Mattox Dr. Chesapeake, Va. 23325. When I left this address in Nov. 2017 I had a zero balance and had new service at my new address. I believe this balance is owed by Terri or Jane McAlister owner of the house. She had several accounts that she defaulted on and service was terminated each time. Several times she added the balance to her bankrupcy.

I've never had any service turned on and I have a bill before ordering . And so after de citing to go with cox I have a bill already and didn't arrange a method of having a service and that's the problem.

I was just notified that I owed on a bill in a city I have never lived in, I don't appreciate that now after 15 yrs, I and my family are getting calls weekly and emails, only in the last 30 days. I finally spoke to somebody about this problem and the told me to contact the fraud, so I hope this is it, because like usually Cox can't do things easy! My name is Tammy L. King and I live at 8 Gamewell Rd Pensacola, Florida 32506 and the person Cox needs to be calling lives at 3900 SE 17 Court Apt B Ocala [protected] Account [protected] owing $305.74. But I guess that would be to much trouble to find them so why not sucker somebody that pays on time and never been late, and try and make them pay for some useless piece of [censored] that said I lived at that residence. Look up my account people. I am in the medical field, how you like it if you went in for a dbl by pass and the doctor said no you need a frigin triple or better yet had the wrong patient, do your DAM job, I don't live there. Thank you, please help

tv adds are back to being way too loud. please fix this anoying problem. i understand why this is done but its working the wrong way. i dislike the advertised product. it only makes me mad . t v watching should be a happy and fun thing to do. many thousands of others feel the same. thank you for your help.

Please advise Fox that I am disgusted that my football game is streaming in Spanish only! If a Cox technician can assist, I would be appreciative!

My service was out for 6.5 hours today and all I got was I'm sorry and $5 bill credit for the service not working. No compensation due to my inconvenience that this is my day off of work and I've had no cable or WiFi available all day