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No response for extended warranty, failure to open emails from customers
We purchased all of our appliances through Coast in Calgary. Fridge, Gas top Stove, Wall Oven, Dishwasher, Washer and Dryer and Microwave. These all come with a 1 yr warranty which you can extend through Coast. We received an email from their acting manager to ask us if we would like to extend our warranty. We responded with can you please provide us with a quote? We never got a response. We followed up again and still no response. When we called the store we were told that this person no longer works for coast and there was nothing they could do to provide us with extended warranty. Our dryer broke down a week ago. We called back again and were told nothing they could do. So we called a repair person to come and see if we could get it fixed. He told us that it would cost us 750.00 not including the labor for this. We then called Coast again and were told that the lady who had emailed us is the manager and she does in fact still work for Coast appliances. We sent her numerous emails, sent the director of Coast numerous emails and phone calls. They dropped the ball. What they can offer is a discount on a new dryer and the costs of the repair man. We are extremely unhappy with this as what happens when the other appliances break? We were told by the manager that she never gets responses from customers so she does not follow up. She also said that she had to have our email forwarded to her from someone else. Instead of apologizing and offering a solution not just for the broken dryer but also for the other major appliances we purchased we are hearing crickets.
Desired outcome: Provide a viable solution for all the appliances purchased from them in case they break down
a delivery on a fridge we ordered
We purchased a fridge and stove on August 23, 2017. There was a delay because the fridge was not in stocked we had to wait 4 weeks. The fridge was delivered with the stove but the fridge was the wrong delivered so this was returned and we excepted the stove.
They reordered the fridge and this came dented we reordered 2 more times and both times the fridge was dented again. We have since spoken to the store in which it was purchased and now we have waited another 4 weeks and no product. Both items were paid for in full August 23 and still not completed.
We were told there was a problem at the warehouse and so on and the excuses still continue we were actually told that they were told by Maytag to return the money to the visa and cancel the order. This is not the way to deal with a customer has been more then patient waiting on a fridge to be delivered in which has been paid for almost 3 months.
We have tried to contact Maytag thru phone and have gotten no where. I can not believe this is how Maytag does customer service this is seriously sad!
Please let us know where to go from here we are lost. The store we purchased from is Coast appliance on Appleby line in Burlington.
Please let us know we would expect a response and an investigation into this matter.
Home phone after [protected] email is [protected]@msn.com
Thank you
Robin
Also the retailer was told by Maytag "just give the customer their money back". How is that fixing the problem .
Thank you for your advice .
As dealer do you mean Maytag whirlpool because the retailer has contacted them several times on out behalf and we're still waiting. I feel we have been more then patient. Personally I will never ever purchase or refer another Maytag or whirlpool product to any one . Customer service is non existent. Very sad state of business and customer service . I just can't believe 3 fridges and all dented if we wanted a dented fridge we would go to a discounted store where the fridge was less due to the dent we purchased new and expect new. We are not blaming the retailer we are blaming the company Maytag for not backing the product and more so not backing the retailer who represent their products . Sad ☹really !
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, my name is Melanie, and I am contacting you on behalf of BRAND Corporation. We are sorry to learn of the delay with your appliances, Robin. You will want to contact your dealer regarding your options as they can offer further assistance to you.
Hi Robin.
It sounds like you're quite frustrated; I can't say I blame you.
Maytag is owned now by Whirlpool; not that it makes any difference to you. It sounds as if you're wanting something that the retailer is simply unable to deliver. This isn't too say it's the retailer's fault. It could just as likely be a problem with getting the unit, undamaged, from Maytag.
Your options would be to decide if you were willing to accept a different brand and model of fridge, this staying with the same retailer. Or you find a different retailer to get the fridge through.
Best of luck.
Frustrated is to say the least we just want what was paid for. If we wanted a dented fridge we would go to a place that carries a dented fridge at a discount but we purchased a new fridge and stove matching. The handle is not a common one so its hard to pick a different fridge to match the stove already received . I know it's not the appliance places fault but Maytag or Whirlpool should be accountable for the customer being able to receive a new indented product . Whoever is shipping or moving these items from factory to retailer should oviously learn how to handle products with care . Perhaps look for a new logistics company who can deliver with out damage . But regardless I feel 3 months is unacceptable anyway you cut it. The items have been paid in full for 3+ months and the wait is still on. ☹very sad!
Is Coast Wholesale Appliances legit?
Coast Wholesale Appliances earns 100% level of Trustworthiness
Perfect Trust Endorsement: Coast Wholesale Appliances achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Coast Wholesale Appliances. The company provides a physical address, 22 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Coastappliances.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Coastappliances.com you are considering visiting, which is associated with Coast Wholesale Appliances, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Coast Wholesale Appliances as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several mixed reviews for Coast Wholesale Appliances have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
Coast Wholesale Appliances website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Coastappliances.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Coastappliances.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Coast Wholesale Appliances.
However ComplaintsBoard has detected that:
- Coast Wholesale Appliances protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Coast Wholesale Appliances. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Coast Wholesale Appliances emailsinfo@coastappliances.com100%Confidence score: 100%Supportcpenner@coastappliances.com98%Confidence score: 98%managementjmather@coastappliances.com97%Confidence score: 97%managementrsiddon@coastappliances.com94%Confidence score: 94%jdomanico@coastappliances.com93%Confidence score: 93%salesachand@coastappliances.com91%Confidence score: 91%
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Coast Wholesale Appliances address8488 Main Street, Vancouver, British Columbia, V5X4W8, Canada
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