Wow another person with the Craiglist junk. When we moved out of state they wanted us to sell the account on Craiglist as well. Even after telling them TEN MILLION times that we have no time and energy to deal with this (since we're moving from east coast to west coast with three children under three in a few weeks) and also it's NOT our freakin' job but THEIRS to sell their product (otherwise we want to get their paycheck of course)- they refused to send the sticker/label for mailing the modem in. This godless game went on for weeks with them. Now, even after we finally got to mail the modem back, they harrass us day and night (they say we owe money, several months' worth of monthly fees since we have not sent the discontinuation fees yet. Indeed we have not - simply because we can't! They won't send a physical bill about it and we won't pay over the phone because we've heard of people who got burned by paying over the phone, with Clearwire taking off extra charges from their card. )
So the battle goes on...I am so sorry and so glad at the same time that we're not the only ones dealing with this crppola.