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Cinergy Health / misrepresentation

1 Lemoore, CA, United States Review updated:

I had cinergy health insurance. their underwriter got canceled I received a letter stating one of their reps will call me as soon as they had another underwriter. One did he explained the new insurance, and that it would be going up 52 more dollars. He asked me how I wanted to pay for checking, credit card. I use automatic debit . I asked him when they would start to take the money. He said right away or a few days depending on my bank. I said I couldn't afford that amt. right now and I still had coverage with them for two weeks more. I asked if they could take it out on the 20th of each month like I had before. He said no it had to be paid for now, and they he couldn't set up the time of month, but he said to hang up after our call and call their customer service. he said he would not put my checking acct. info in. thus leading me to believe I could call customer service and work it out with them.. I called and their customer service told me He should not have signed me up if I said I couldn't afford it. But they would have to investigate the my recorded conversation. and they would take 3 to 5 days for them to get back to me. well 2 days later they took the money out of my account.. I AM SO ANGRY. I am going to call back tomorow since it will be 5 days.. If I get no where I am going to try the ca. state insurance commissioner.. Maybe nothing will happen But I am going to cancel this insurance if I get no response tomorrow.. So BEWARE of this insurance company, , ,

Kw
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Comments

  • Am
      13th of Feb, 2010

    I know, they did the exact same thing to me, except 4 days after they took my money out of my bank account I received an email telling me that they are canceling the policy completely. They have my money and I have nothing. I have stated a blog at http://membersreview.blogspot.com

    Go with an Insurance company. This company is nothing more than a coupon book vendor and they pretty much admit it. They do not contact with anyone for anything.

    Run away as fast as you can !!

    0 Votes
  • Ci
      8th of Apr, 2010

    Hi k white, Thank you for your feedback. I'm sorry that you've had a hard time. We're trying to make an engaged effort to tackle all of these tough problems and we are working with our insurance company partners to improve their procedures. So we've setup a special number you can call to reach somebody on our team. Call 1-866-508-7526 so we can get you back on your feet. Thank you for the chance to help you.

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