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Chartway Federal Credit Union / terrible experience

1 United States Review updated:
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I tried to deposit a check today at my credit union and they said there new policy is to put it on hold, even if you have enough money to cover it, for 2 business days. I took it to the local bank it was drawn off of and cashed it. I took the cash back to Chartway and I was then informed that they put a 1 business day hold on CASH!!! I have bank with them since 2003 with no NSF's. Beware of them and the account disclosures. I will be closing out my account ASAP and switching everything to another bank. I also wanted to know if this ever happened to anyone else and if this is legal??

Va
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  • Ma
      31st of Oct, 2018
    0 Votes
    Chartway Federal Credit Union - online and customer service
    Houston
    Texas
    United States

    After hours customer service is horrible. I don't know why they have one wh=n they cannot assist you and don't even talk about the online/website is not recognizing your login... another thing to find a branch you have to go so much miles away to find one and close on Saturdays...blah just horrible. I will definitely will be moving my account

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