CB Banking and Credit Services Chartway Federal Credit Union Not able to access my account online

Chartway Federal Credit Union Reviews and Complaints

Chartway Federal Credit Union – Not able to access my account online

Darla Costa of US

Jul 08, 2025 2:58 pm EDT

Verified customer

Featured review

The Marketing Director Of hte Virginia Beach area decided I would not be able to use online banking because I lost my temper with the credit union. As a result of not being able to check my balance everyday fraud was perpetrated against my account to the amount of $1,879 plus overdraft charges. I bounced a HELOC payment because of this. I did not find out about the fraud until I went into the branch and had my June transactions printed out. I have filed a police report.
I am very upset with Latoya Brown for causing this horrendous fraud to be perpetrated against me.
I would like online banking to be restored to me.

Claimed loss: $2,360

Desired outcome: Restore my online banking and reimburse me for the loss of $2,360 that I lost. I would like a reply to this complaint

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