Cellphoneshop.com / Refund, Right and Working Product

I've ordered many products from this company. I would give them a 50/50 chance of getting a good product. I know this stuff comes directly from overseas and is probably why it's a bit cheaper. The biggest problem is customer service then product quality. I've requested refunds before and it took a lot of effort to get a refund. I ordered a USB BlueTooth for my PC to connect to a BlueTooth Cellphone or anything that is set up for BlueTooth connection. It didn't work. Instructions was helpless and they couldn't help me anymore. Left me hanging. I ordered a Cellphone Hummer BlueTooth Headset and received no earhook. I'm told it comes with no earhook but it's advertised with one. I see false advertising. I ordered a MicroSD adapter and it didn't work. Returning anything for a refund costs more to return and you get experience problems for the refund. You are taking a chance to purchase from them. It's like gambling. You may win and you may loose.