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Celebrity White Teeth / rip off

1 Torrence, CA, United States Review updated:
Contact information:
Phone: 1-877-651-2112

I order a sample from celebswhiteteeth which ad I seen on the IRS website. I read the terms and conditions before I ordered the product. It said I had to call withiin the 14 days to cancel or I will be billed `149.95 for a membership. I ordered the product, cancelled my membership the same day as descibed in THEIR terms, got an email confirmation number 2 minutes after I cancelled. I did get the sample, but they had billed my bank account the $149.95 and a visa card charge of $1.20. I ordered the product on 1/20/2010 and cancelled on 1/20/2010. They billed my account on 1/29/2010. 9 days into the trail period. I called support, emailed support and was denied a refund even though I have a ton of documentation. Finally I was supposed to be refunded. This had been going on for 6 weeks now. I still haven't gotten my money back. I talked to 4 different reps from their company and they all keep telling my they will refund my money.within 3-5 business days, I have heard this for 4 weeks now. I want my money back, After reading 1000's of complaints, when is something going to be done so other people don't get ripped off? I have enail and other documentaion, I just can't get the correct upload formats for this site

Ca
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Comments

  • To
      6th of Mar, 2010
    0 Votes

    Me too - suziqzeee@yahoo.com - have you been able to get refund or know how?

    It's really Sample Distribution LLC doing business for Celebrity Teeth Whitening.
    They have an F score on BBB in Torrance, CA.
    Address: 20100 Vermont Ave., Torrance, CA 90502
    Was told I could mail my unopened sample back to Jason Williams.
    Wonder if he exists either?
    All complaints filed with BBB remain unanswered.
    I do not see a class action - but I wish someone would start one.
    Email me at suziqzeee@yahoo.com
    NOTE: My son lives in Torrance, CA - I'm sending him to the address next wk.
    3/6/2010

  • Cs
      8th of Mar, 2010
    0 Votes

    I work for Celeb White Teeth. I'm sorry that you are unsatisfied with our product. Please feel free to contact our customer support center by email or our toll free number at support@celebritywhiteteeth.com, Monday – Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM – 5:00PM EST. We suggest email for a faster response. We will be happy to answer any questions or solve any issue that you may have.

  • Ve
      13th of Jul, 2010
    0 Votes

    I ordered this product, but when I finally recieved it there were no directions on how to use it. I called to cancel on Feb. 25, 2010 and I still have not recieved my money back. Everytime I call they tell me they will check into it and call back in 3-5 business days. I call back and it's still the same thing. I have asked to talk to someone higher up that could tell me something but they can't do that. Now they say they have already authorized my money to be put back into my account but when I tell them it's not there they can't tell me where it is . It is July 13, 2010 and I still dont have my money. I think this must be some kind of scam to get peoples money. Concerned Consumer

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