Menu
CB Computers, Phones and IT CBEYOND Communications

The good, the bad, and the ugly - discover what customers are saying about CBEYOND Communications

Welcome to our customer reviews and complaints page for CBEYOND Communications. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CBEYOND Communications.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CBEYOND Communications's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with CBEYOND Communications, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with CBEYOND Communications. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
K
5:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CBEYOND Communications Customer Service and Product Performance

I am a small business owner in Rockwall Texas, and a Cbeyond customer, unfortunately. I lease a full T1 from CBeyond and spend several hundred dollars a month with them. Recently I discovered a problem where my Rockwall business was not getting calls from 3 of the busiest phone exchanges in Rockwall. Two of the exchanges, (972) 771 and (972) 772 were some of the oldest and most established exchanges in Rockwall. (972) 722 was not working either and I had no idea how many other exchanges were not working.

This was affecting my existing customers as they could not reach us, and our perspective customers as they probably thought we were not a viable company since they could not get through to us. I reported the problem to Cbeyond. It took me over two hours to get them to understand the problem and I found out 4 days later they never actually understood the issue. My wife and I both worked in the phone industry at a senior level for more than 20 years each. We knew this was an interchange and all companies negotiate service levels with ATT. Apparently CBeyond service people never heard of this concept because they insisted the problem was not a CBeyond problem. They left me hanging for more than 4 days, without anyone in the company, higher than a call center service technician, bothering to examine the problem. They even told me the problem was not theirs and I should call ATT and report that my home phone, residential not business, had a problem because I have both 771 and 722 in my home... I contact more than 9 people in CBeyond, whose business cards I had because they had been involved in the original sales cycle to me, and only one of them even attempted to get in touch with me. I have to say that CBeyond's customer service was non-existent in a problem which greatly affected my business. When they said it was not their problem and left it at that for 4 days, and only one person bothered to call me back, and their Dallas headquarters phone went unanswered with no call back from the voice mails I left, I would say that they are not very attentive to customer problems. I finally ended up calling various contacts in and out of ATT and got the problem fixed on my own. CBeyond was absolutely no help and only wasted my time refusing to even raise the problem past their normal technical review process, despite the fact I was missing calls and losing business. I worked in the phone industry for a little more than two decades and have had a number of local providers in a couple businesses. I have never seen such poor customer care and ignorance of the facts as I just saw with CBeyond. They still refuse to check and see if I am missing other calls and don't even bother to return my calls asking that question.

My recommendation is to stay away from CBeyond if you have any choice at all. Ken Sterling, Rockwall Texas

Read full review of CBEYOND Communications and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
dewiiesquire
Arlington, US
Feb 08, 2013 11:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

I used C Beyond for over five years had T1 at office and at my home and seven blackberries the customer support was lacking and the billing was excessive and the bill itself was in foreign language.

B
B
Birch Communications
Atlanta, US
Feb 05, 2013 1:29 pm EST

Ken,

Thank you for giving us the opportunity to speak with you this afternoon in order to fully address your concerns. We acknowledge that we could have done a better job in communicating with all relevant parties impacting your issue and we are very sorry about this. You now have the direct contact information for our Solutions Center, so please feel free to contact us with any future questions or concerns. We very much appreciate your business.

Best wishes,
Cbeyond

ComplaintsBoard
J
4:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CBEYOND Communications Cbeyond extortion

Cbeyond is trying to extort additional revenues from our company. We had a three year contract that we honored. We had several voice and email conversations in regard to terminating our contract upon the completion date. When the contracted ended Cbeyond auto renewed the contract. Then when we complained they sent us a cancellation fee for the auto renew worth one year's payment. This deceptive and unethical policy buried in their contract needs to be removed. They have threatened us with harassing phone callas and turning us over to collection agencies. Cbeyond is trying to extort additional revenues from our company. Do not use their services or be prepared to pay up when your contract ends.

Read full review of CBEYOND Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
P F C
Paramaount, US
Feb 27, 2012 5:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

they recently added "Fees" to the billing. Only some $10 a month. but the point is we have a contracted rate.
These are not Fed, state, or local taxes... Cbeyond claims they have the right to collect regulatory fees, that are charged to them, and collect back to their retail customers.

BS -- the contract states simple langueage that they are trying to braoden to include ANYTHING they want.
Contract
"6.6 In addition to the charges for your Cbeyond Services, you are responsible for all federal, state and local sales, use and excise taxes and any new or increased fees, assessments, taxes or other charges for the Services; we may also be required by federal, state or local laws or regulations to collect taxes or fees on services that you receive free or at discounted rates from Cbeyond, and you agree to pay these taxes or fees when billed."

WELL --The fee (they claim) is to cover their costs associated with Federal Compliance... So what? Do not charge me... I have a contract price. Now if it were a tax, or FED, State, Local "fee" (by law) to the Retail consumer... OK. But it is not.

These Junk Fees are at Cbeyond discretion... only. that is Unfair, and out of scope of the contract - unless one takes an illogical and lax position to broaden the definition to include anything they want to add, for any reason -- which would make the whole idea of contracted rates... moot. this is a scam and needs stopped..

ComplaintsBoard
C
2:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CBEYOND Communications This is fraud!

This is a highly unethical company. They came to my office offering internet, business phones and wireless services for a bundled price of $450 per month. The price seemed high and I told them that I was paying $ 310 for all that to another carrier and obviously I was not interested. They promised to include 5 blackberries in the deal for the same price of $450 per month and I bit the bait.
I have dealt with at least 10 individuals in this outfit and received no answer. I even took the time to go to their offices in Miramar, Florida and nobody takes responsibility. They kept on procrastinating and promising that they will come through with the deal and always end up referring me to another person. Nothing ever gets done. The contract was never delivered to me and all they did was transfer 3 land lines. The wireless services were never delivered nor connected. The blackberries, well…. they never came.
After 2 grueling months and losing all my sales dedicating my days in solving this problem, I am now about to lose my phone numbers which are the lifeline of my business and the only way for me to contact my clients. They have now threatened me to disconnect my service if I don’t pay $1, 908 for two months service for 3 land lines! Further, they refuse to port my numbers to another carrier and claim that I owe them $12, 380 in penalties and fees. This is outrageous and abusive. This is a company that should not be allowed to stay in the business of fraud and deception.
Yes, ...fraud.

Read full review of CBEYOND Communications and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
M
M
mikeesq
Canoga Park, US
May 03, 2010 9:59 am EDT

report this company to the attorney general - they are engaged in a pattern of fraudulent conduct - stay far away from this company.

S
S
seajaysam
Hastings, US
Feb 22, 2010 4:53 pm EST

I just recently signed a contract with Cbeyond promising me three land lines and four cell lines, the deal promised was quite a bit better than what I had, problem being they never even followed up on their own contract and I had not heard from them in over a month, after contacting them today I find they were not able to service my area, at least this is what I was told. Why bother wastings sales people time if they are not able to sell to area and provide service. Beware Beware beware

H
H
happyday
, US
Feb 22, 2010 9:11 am EST

Evil Company...upper management are either brainwashed ###s or sad sad people who have no lives...I feel soo incredibly sad for anybody that has ever worked for or ever will work under jim geiger...

Cbeyond...What a waste of life!

M
M
Munzer H.
Plano, US
Feb 11, 2010 2:21 pm EST

If you are a victim of CBeyond's false promises and/or extortion then please contact munzer@OmnicureHomeHealth.com for a possible class action lawsuit against them.

P
P
prexecutive11
Los Angeles, US
Nov 28, 2009 3:37 pm EST

I have been in business for 20 years and I have never worked with a more unethical company. I have PR firm and I will be going to 20/20 and 48 hours to do a show about these unscrupulous a#$holes! I had the worst service phonne lines down for over 24 hours; the T1 lines ran so slow that they crippled my email merging which I need for my business. I have a complaint with Atlanta BBB that i am still fighting.

A
A
AnoN619
, US
Nov 05, 2009 3:53 pm EST

I agree, this company is the most unethical company I have ever worked for. I still have reprocussions for ever representing such a company.

N
N
nixrae
Garland, US
Jul 06, 2009 5:40 pm EDT

I would contact your Attorney General office, and let them know about this company. Also I would contact your local BBB to see what type of complaints they have against them. Might need to contact your personal attorney to see what if you might have a leg to stand on with there penalty.

ComplaintsBoard
D
2:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CBEYOND Communications bad service, false promises

this company did not deliver what they promised as far as competent reliable phone, cell, fax and internet service at a lower rate than we had with our current provider.
the service was intermittent with many many problems and we had to play techinician on our end while the reps tried to figure out the problem on their end.
cancelling was not an option as they stated it would be within the first 90 days. the cancellation fees are astronomical and unconscionable.
we had to give up their phone service and go with another due to the loss of time and business accounts due to the terrible service.
nothing but trouble...

Read full review of CBEYOND Communications
Hide full review
ComplaintsBoard
L
4:06 pm EDT

CBEYOND Communications RUDE: FOUL LANGUAGE: MISREPRESENT

I started getting calls from "Mike Turner". He told me everything was ready for my switchover to their service. I asked him what he was talking about. He said he had my signed order. I asked him to fax it to me so I could see what he was talking about. His responce: Go F k yourself. Kind of surprised me that someone who wants me to buy something from him would talk like that. Asked him to repeat his statement and he again said "Go
F k yourself". I terminated the call. Got a few more and it was the same conversation. About a week went by and on Oct 23, 2008 in the morning, "Mike Turner" called again. Told me everything was ready and will I have a tech here to make the connections to our phone system. Asked him what he was talking about & he said he is just completing my signed order. Asked him if he could clearly make out my name on this "signed" order. He said yes. My signature is not legible. Then he told me to
"go F k my self". I hung up. About 20 minutes later his "supervisor" called & asked me if there was a problem with the order. I told him there is no order. I asked him to fax this order to me. He said since I have not done what they requested he refused. I asked him what is it that they have requested that I did not do. He said I did not F k myself. I term the call. All other calls came in on a blind line however this "supervisor" call came in from [protected].
We are a collection agency. It was not hard to trace this company. I called [protected] to talk to Lane Brannan but had to leave message for him to return my call. He never has. On Oct 23, I talked to Erica Smith who told me she was with CBEYOND
legal dept. I did a little investigation into the Hou.
office and found they did not have Mike Turner. They did have Mike Richardson. This was the last name used by the "supervisor". At 1334 on Oct 24,
Mike called again. This time I asked if this was Mike Richardson. He asked me how I knew that. I terminated this call. Now every time Mike called he said the company name so fast I had no idea how to locate this company. However when the "supervisor" called, the # number [protected], with the name CBEYOND came up on our caller id. I gave all our numbers to Erica Smith so she cold check to see if our numbers were dialed by their office. Erica called me today, Oct 27, and she said our numbers do not appear on their system. She said looks like somebody SPOOFED their number and is just trying to make CBEYOND look bad. Nice idea but no sale. Every time Mike called me he talked so fast that we did not know the company that he said he was with. The way he said it I thought maybe CEEBION or something like that. Another interesting fact is that since I asked him if he was Mike Richardson, we have had no more calls. I plan on checking to see what my next course of action should be to put a stop to this company and it's procedures. I can be contacted at [protected].

Read full review of CBEYOND Communications and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mary
,
Nov 20, 2008 1:18 am EST

A CBeyond sales team lead continues to call my company to sell the products and sexually harassing one of my female co-worker by phone.

Please advise contact information of Erica Smith at CBeyond legal department. I would like to talk to her about this guy's inappropriate behavior.

I really hope that you can put a stop to this company and its procedures.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.