Catherine / njoy vs astro
I am the existing Njoy customer and ask to convert as Astro customer since 3 years ago.
Today, I request to convert my astro account back to Njoy which contract finished 2 years ago. Astro mandate me to pay a fees of RM 500 ++ for the conversion. Inclusive of downgrade fees and decorder fees.
I feel unreasonable charges and logged a coMplain here and wish to get an explanation. I could not see any term and condition apply when agree to conversion from Njoy to astro ...