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3.7 6 Reviews

CashNet Complaints Summary

4 Resolved
2 Unresolved
Our verdict: With a good resolution rate, CashNet generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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6:47 pm EST

CashNet Cash advance

I paid off a loan to CashNet on-11-23-22. I was told that a refund was due to me oF $407.00. I have emailed and chatted several times. I called customer service once and each time I was told a refund take s 45 days. the last time I contacted them I was told it was cleared to refund — it was being processed. that was 6-7 days ago. still no refund. I have tried to be patient, but it is now 60 days, I was counting on funds to cover groceries and other bills. This company does not keep their word.

Desired outcome: Please refund

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3:55 pm EDT

CashNet Cash advance

I am very, very upset and I am confused. None of my payments have reduced the amount I owe one bit. This is ridiculous. I still have a balance of $830.00 after making over $1000 of payments? I will do everything I can to discourage ANYONE from doing business with this company. I am trying everything I can to be able to pay this LOAN SHARK loan off as soon as I possibly can. I will post as many negative reviews as I possibly can. For a $1000 loan I took out in December and after making regular, on time payments, I still owe $830. INSANE!

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9:34 pm EDT
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CashNet phone call

I recieved a phone call saying that I was going to get locked up because I did a fraud with cash net and I asked them how did I do a fraud with cashnet and they said that I borrowedoney from cashnet in the sum of $710.00 and that I can make a one time payment of $710.00 or I can make payment arrangements in the sum of $895.00 and the scariest thing is that they had all my pesonnal information . they told me that they were from the F.B.I .I know it seemed weird because I never recieved a loan from cashnet.

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Millan224
, US
Jun 03, 2016 8:25 am EDT
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NEVER EVER believe any thing a person who claims you owe them money from a payday loan and who tries to threaten you with arrest or ANY criminal action. The law clearly states you cannot use the threat of criminal action for a payday loan to threaten or harass someone no matter what state you live in. These are basic laws no matter where you live. Do not fall for this scam! I have a personal experience with this scam. When a person from a company called CashNet called and tried to tell me that US Marshals would be at my door to arrest me if I did not pay immediately, I just laughed and told them to wait a minute while I go get my voice recorder so I can record this ridiculous conversation. They immediately hung up on me... I never heard from them again. If it sounds like a real company (not CashNet) Ask for copies that they could send you of the contract you signed if you think you may actually owe some money. If it is legit they will gladly send proof of their claim against you. Then if the contract is legit then you can work with them. But never ever send money without proof that you actually owe money.
I hope this helps someone out there from not becoming a victim!

A man from "CashNet" calls my cell phone and says if I do not make arrangements to pay back a payday loan immediately I would be arrested. He threatened to have the US Marshalls come to my house the next day if I didn't pay with a credit card or with my bank account information!

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Donna Burns
Williamsburg, US
Jun 03, 2016 8:25 am EDT

I received a call on August 7, 2009 from a company stating they represented Cashnet and that I owed money for an outstanding payday loan. The 1st woman had an asian accent and didn't really speak English though she tried to read me an supposed affidavit. I told her I had no idea what she was saying so she put on her supervisor - Kevin Foster is what he called himself. He was rude and tried to intimidate me stating I was being charged with federal banking fraud and 2 counts of other federal nonsense. He had the last 4 of my SSN and one of my bank of america account number. I told him if he tried to sue me, they would be sue because all the allegations are false. At that point he hung up on me. He called me from [protected]. I researched Cashnet and called them and they stated they had no affiliation with this company and if I googled Sonic Cashnet I would find out what was going on. Just thought I'd share.

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Roney01
Commerce City, US
Jun 03, 2016 8:25 am EDT

My job got a phone call and they called me at home said I got a very important call saying it was important to call right away called this number [protected] ext 7001, was told to contact Sgt Ian Bishop the gentelman sounded Indian or middle eastern, not sure, very hard to understand, couldn't understand what company they were from(Bureau Criminal Investigation of New York), so they asked me is my name etc, I answered yes, they pulled up my information and said I defaulted on a loan from Cashnet and I need to pay the loan in the amount of $800.00 or they will sattle for $538.08, I said what loan, if I did not pay I will go to court, I was very confused, I asked what this was all about, they said they would need to read the affidavit and that I need not speak till they were done then they answered my questions, they read it, told me all my personal information, includin birthday and SS # . I was freaked out they claimed to be Bureau Criminal Investigation of New York, crime division, told me I had to pay or they will have a criminal suite againest me, They said I owed $300.00 plus fees which would be $752.80. I could settle it now before any action was taken. I told them I need more information on the loan and compay, They are to call me back on Wednesday at 3:30 with more information, see as I pay all my bills on time but still questioned myself because I have applied for loans online. But I went thru all my bank statements from 2010 ( since they would only tell me it happened last year, they wouldn't even give me the date time for my fake loan, lol) anyway had no deposits from cashnet or no bounced electronic withdrawls. Also called the FBI, Sheriff's dept. and another online cash company to see if this fraud and how they do the loan process, they all stated this is fraud and loan company does not call until you are late and the send letters letting you know you are late. of course I didn't, called cashnet.com they said they have investigation goin on that is has been happening with there company as well as others, so be aware of any personal information on the internet, cause it is easily stolen. I reported this to the FTC and my Bank and put a fraud alert on my credit, better safe than sorry, so I suggest anyone who has this happen think before you react, cause they try to scare you into paying them before you have time to logically think about it, I had to calmed down and think about what I was saying and how ridiculous it sounded . Be careful, dont be fooled.

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3:35 pm EDT
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CashNet pissed

So someone by the name of Gretchen called my best friend looking for me stating that they are calling with arapahoe county courts. I called the number back to see what it was about and said i owed 340.20 to cashnet, which was paid years ago. She said if i didnt pay it that i would be prosecuted for internet fraud and arrested. She asked was I on probation or ever arrested. She said she was going to call my HR department to have me escorted to jail and i had until 5pm to pay the money per bank transfer or money gram. I said i cant do it within 1 hour, she said well when can you do it? I definately knew it was a scam then and asked for her compnay name, file #, supervisor name etc. She said i get paid to be smarter than you, i said i have a bachelor degree and working on my Master's please believe you ARE NOT GOING TO GET ME and hung up the phone.

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angelbates2012
Oroville, US
Jun 03, 2016 8:34 am EDT

today February 6, 2013 a male person called me from [protected] stating that he was an officer and if I did not pay 700.00 towards a pay day advance that I did years a go he would be at my house in ten minutes to arrest me. when I told him I did not have any money he told me that all he can do is lower it to 300.00.He was pressing the issue for my credit card number. He gave me til tomorrow to come up with the money or I would live to live the consequences. I talked to an attorney and he told me that cash advance places can not do that and than I looked the number up on the computer and found out that there has been another complaints and it is a fraud! SO BEWARE THEY ARE A FRAUD! VERY VERY RUDE AND ARE USING VIOLENT TENDENCIES TO TRY AND GET YOUR CRDIT CARD NUMBER.

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wolfepack
, US
Jun 03, 2016 8:34 am EDT

they keep callin my phone saying i owe 150 dollars never heard of these people before and never took out a loan from them so what can be done about them calling my phone and a 0000 number as well and [protected] dont know anything about these numbers

CashNetUSA_Official
CashNetUSA_Official
Chicago, US
Jun 03, 2016 8:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,

I am a representative of CashNetUSA. The man who called you is a scammer and is not associated with CashNetUSA. Please call our fraud prevention team at 866.254.3581 and tell them what you told us here. You were right to check online before providing him with any information, if he calls again please do not provide him with or confirm any of your information. Good luck!

ComplaintsBoard
S
6:26 pm EDT
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CashNet Awful company

I received a call at work today from a gentleman with a very thick accent and he told me that I was a prime suspect in a fraud case and charges have been filed against me. He said I could take care of the payment today and the proceedings would be stopped. I told him I never took out a payday loan. He had my address, the name of my employer and the name of my banking institute. He wanted a good number to reach me and I wouldn't give him one. I told him to stop calling my work number and hung up. He immediately called right back and asked why I had hung up on him. I told him I was at work and I am not allowed to receive calls. I told him if I lost my job because of him I would have his A_ _ and I hung up again. I then received a call on my cell phone and I didn't answer. A msg was left and I saved it. I was given a number to call and to ask to speak with David Jones. In the message this so called Mr. Jones said this message is extremely time sensitive and if I do not call back the only thing he could do is wish me good luck because of the nature of this business. I did call back and they didn't even know a Mr David Jones at first. Then conveniently, I just so happenend to be speaking with him. I told him I had never taken a payday loan and I wanted to know how he had gotten my cell phone number since I had just talked to him on my work phone and he didn't have another number to reach me (scarry). He just kept saying that I had taken a loan out in 2008 and ran with the money. He said with late payments, interest and their fee I now owe over $5, 000. I asked who he was with and how much money I supposedly took and he said he was the lawyer and he didn't know the $ amount I had originally took out. I asked why I never received an e-mail, notification in the mail or a phone call until now and he again avoided the question. I asked why they didn't identify themselves or the law firm when I called and he did not answer. He said they would be downloading the charges at 11am today and two police officers would be coming to my work to get me and take me to court. I told him to bring it on because I never took out a loan and they would have to prove that I did. I hung up and haven't heard back today but we will see what happens tomorrow.

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Airman Smith,R
West Monroe, US
Dec 23, 2014 10:38 am EST

Made payments over 1000.00 dollars within 3 months and payoff still 958.00 (interest and fees over 700.00 . Only credit posted 300.00.

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eagle33
Secaucus, US
Feb 07, 2011 5:05 pm EST

I applied for loan through cashnet and was denied a couple of months ago! I receive a message today stating I am in trouble for different charges and may be arrested!The person called me an said dont speak until he was finished reading the charges for borrowing money and fraud! I never even received one dime! Threatening! Supposedly called from colorado!

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YvonneTR
Everett, US
Oct 28, 2010 8:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got a call from someone with a heavy accent, stating their name was Gary Miller. He was stating from what I could understand, I had gotten a payday loan and now it's in default. He was going to file papers today if I didn't give my debit or credit card information in the amount of $500.00. He also stated I would be liable for $5000.00 penalty if I did not resolve today.

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not fooled
elyria ohio, US
Jul 19, 2010 3:52 pm EDT

I recieved a call on my way home from work from a guy with a different accent said i had a lawsuit against me from cashnet said he was from the lawoffice of cashnet and said i could pay 402.00 out of court settlement and from what i read this place has called other people i told him i never heard of cashnet and he had all information what should i do

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PO'd in Georgia
Smyrna, US
Jul 28, 2009 2:10 pm EDT

I too received my first call yesterday at work and on my personal phone from a man with a heavy foreign accent claiming that I owed $800 from a payday loan and told me that I would be arrested by the sheriff department for fraud and theft by deception. The man kept calling me a thief. When I asked for a fax with more information of course they wouldn't provide that, and when I asked for specific loan dates, etc. they couldn't give me any accurate information. The background noise was terrible and the phone connection was distorted. The voices all sounded to be from Iran, Pakistan, or India. The phone numbers that showed up are as follows: [protected], [protected], and [protected]. I paid to look up information on one of the phone numbers but it came back without really much information. No names or anything. I'm upset, frustrated and scared all in one. I am hoping that if enough people talk about it, we can stop these heartless scam artists from doing this to anyone else. It's not right to have to feel violated, which is what I feel now. It seems in this day and time, nothing is sacred anymore and so many people out there do not have morals.

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Kathy
, US
Jan 15, 2009 11:53 am EST

I borrowed money and was not clearly directed on how it would be paid back. They demanded I pay half then finally I could break my payments down to four payments. I did that and now I have one more payment of nearly $500. That makes my payments more than what I borrowed period. I said I wanted to check out my statements and I was bullied into setting up the extra payment. I will never do business with them and I will let everyone I know about this sham. This company should be shut down.

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nwallace1234
Baltimore, US
Jun 30, 2009 12:54 pm EDT

I am having the same problem and I do not know what to do they jusy keep calling my job. Every time I ask them where the are calling from the get rude and do not share info with me. The keep calling asking to speak with my manger. If I do not let them speak with them, they will keep calling until I lose my job. I need help to find out what this is all about I do not know where to begin.

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5:04 pm EDT
Resolved
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CashNet Horrible people

This guy with a very heavy accent calling himself Sean Taylor left me a message at 5:30 AM saying a claim had been filed against me. When I called, he insisted that I didn't repay a loan from CashNet that I applied for on 9/29/07 and that 3 charges were being filed against me Fraud, Theft, & Violation of federal banking regulations. He said the case was going to court the following day and asked who my lawyer was so 'he could be ready for the hearing'. I was confused and afraid. I asked for more info and he said he'd let me speak with the financial department of CashNet. This guy's alledged name was Jeff Stewart, same accent and he couldn't give me any info except to say that if I didn't pay immediately, the charges would be filed the following day. I kept asking for something to be faxed to me and neither guy could. This guy Jeff said, the file was turned over to the law office and sent me back to Sean Taylor.

Sean Taylor told me that his company is the Monetary Crime Division, Subdivision for National Anti Crime Bureau and the formal file has been sent to the Senior Lawyers and again told me that if I didn't pay, the formal charges would go to court the next day. I remember going on line asking for a loan but none was ever approved but I thought somehow they gave it to me months later and maybe all of this was true. I kept saying I didn't know anything about this and he said, 'can you prove this to the judge tomorrow?' I foolishly gave him my ATM card info and authorized him to RIP ME OFF. I called back and said I know you ripped me off and Sean said he'd put the money back in my account but this hasn't happened though I continue to call every other day. He keeps saying, the money will be put back in my account and told me to stop calling and harrassing him. I was a fool. I talked to another guy named David Palmer, same accent/American name & he gave it all away when I said, this is scam and he said, 'you're scamming me with your love'. I was so stupid. How could I fall for this scam. I should have known better but they scared me into thinking I got this money, $250 with an interest rate of 390% so now, I owed $750. I paid it and I was a fool. All American Svc was the company that was going to w/d from my account and they're located in PUNE, INDIA (per my bank) & when the transaction was denied from my bank, a company called TAC Evolution located in West Babalon NY w/d the money. Hope someone reads this and puts these people out of business. Sean's phone number is [protected] (Fax [protected]) and Jeff's phone number is [protected].

When I called his number, one time another guy with a heavy accent answered with the name of Jacob Morris and when I asked for Jeff Stewart he didn't know who that was and he said, this is a law office then when I told him this is regarding a collection for Cash Net, he got Jeff on the phone. Another name was Jack Adams, the Sr. Financial Supervisor and Mr. Anderson, the office manager. Funny how American all of these names sound and how foreign all of their accents sound. Sorry for the next FOOL who gets scammed by these horrible people.

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David
, US
Apr 05, 2010 12:35 pm EDT

Took out a loan with Cashnet USA and paid it off. Got a phone call today from a company called "Department of Law and Investigation" stating that they had a lawsuit filed on behalf of Cashnet for money fraud, fraudulent checks and a list of two or 3 other things. They had my address, email, phone number and my employer name. The guy who called me said his name was Alex Williams but had a pretty thick accent. I could hear telemarketers in the background going through the same routine with other people. He told me that I could either hire a lawyer and go to court and pay thousands of dollars or just pay the money owed and avoid all that. He then asked me what i wanted to do and I told him I'd contact my lawyer and hung up on him. I then called Cashnet and confirmed that I had paid off my account. I'm so angry at Cashnet . How the heck did this bozo get my information from them? Isn't there a way to stop this? I'm going to the attorney general's office here in Texas tomorrow and complain.

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Christine W 779
Beacon, US
Jul 27, 2012 3:18 pm EDT

Same as all the rest here -- I took out a couple payday loans over the past few years - all with very high interest rates - but they were available when I needed help. I paid everything as per payment agreements and haven't thought about it since - until yesterday when I got a call from an "Officer Kevin Smith" of the "Federal Crime Investigation Department" at my job - where he left a message with my secretary telling her I was "involved in a very serious legal issue and needed to return the call immediately or risk going to jail TOMORROW". I was out of town at a conference - so my secretary was frantic trying to reach me. When I returned the call, a man with a heavy Indian accent told me "not to interrupt him while he read the charges against me -- federal charges pending against me for "electronic check fraud" and that US Marshalls would be coming to arrest me and bring me to jail the next day unless I immediately cleared my outstanding account. " He proceeded to tell me that he was authorized to accept a payment and that would halt all further proceedings. When I pressed for information about what loan, when did this happen, could he provide me with anything in writing...- he told me his supervisor would call me back -- when Officer Dan Blackmore called me back, he explained that CashNet was the parent company of all payday loan companies and that they were trying to collect all outstanding debts - and I needed to provide all information regarding any loans I ever had with payday companies, e tc. After several phone calls over 2 days, I began to get very suspicious when they came back with a suggested amount that would pay off any outstanding debts, etc. While waiting for a call back -- I got online and found all of this information... When he called back, I explained that I was willing to pay off any debts -- but that MY LAWYER had advised me to get everything in writing before I proceeded. As soon as I mentioned "lawyer" he got nasty and said now I had only made it "hard on myself" and now I would have to deal with the "legal department" and transferred me to yet another heavy-accented man - who proceeded to yell at me and attempt to bully me - but I kept saying "my lawyer says you have to send it to me in writing"... eventually he hung up on me. I called all the reporting offices I could think of in NYS - Consumer Complaints, Attorney General, Banking Division, Internet Division - all of them said they already have numerous reports - for both CashNet and Federal Crime Investigation Division (look on this site for complaints about them as well!). BEWARE - and report them in your state! I will contact my bank tomorrow - and file more complaints wherever I can.

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sherlocx
Decatur, US
May 10, 2011 9:53 pm EDT

I recieved many text messages from a company called cashnet saying i could borrow money.I went 2 website 2 check it out an they said i was pre-approved for a loan and all i have 2 do is send a routing and a check n account number# an the money would b deposited into my account.but it never was an then i get a phone call a couple weeks later, from a guy with strong Indian accent an giving the name( micheal black )saying he was a officer an he was filling out a affidavid for me to come to court, saying that i recieved/ used money an didnt pay it back, but we can handle it out of court.i never recie/used any money thru an account.(note)he never called from the same number an when i tried 2 call back the line would be busy or disconnected.

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ethos
Somewhere TEXAS, US
Aug 05, 2012 12:32 am EDT

btw you sir are the typical american who is giving the rest of us a bad name on the world stage. you mean you even spent your time with these indian scammers, heavy accent with american/english names? you have a secretary, i thought you are a smart person? but kudos you smartened up before they got you. pls wisen up fellow americans. we invented google and we don't use it. we are mostly nonchalant about other parts of the world. else we would recognize these indian scammers quickly. haven't we learned enough from the nigerians?

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ethos
Somewhere TEXAS, US
Aug 05, 2012 12:12 am EDT

just laugh as loud as you can and tell them to come arrest you right away you are ready. then hang up

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lara croft
Bakersfield, US
Apr 13, 2010 4:15 pm EDT

I just recieved a similar phone call only I had never actually borrowed any money from cashnet. The person who called stated he was officer mike and that if I wanted to fight this in court that I must hire an attorney. I verified with the courthouse here in Bakersfield that I have the right to represent myself. When I called these liars back and started asking questions I was told that they would only speak to my attorney. I made several attempts to get information from them and I was repeatedly hung up on. I am going to make every attempt to put this to a stop. I will report, report, report and sue if necessary.

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