Care.com
Reviews and Complaints

I was so overwhelmed with so many clients at once, was so mixed up on who was what n when, I guess people were complaining about me so I was kicked off of care.com! Can I please get another chance to come back, I have a clean record, etc. Shelbey Ayers.

I have been an active member on care.com for over 7 years. I had multiple families use the background check feature with no issues. Today I am trying to login to my account and I can’t login in to my account? I start to look in spam for my email for a new password and I see an email in spam that my account has been deactivated because of a background check? I know my criminal and drivers backgrounds are clear. I don’t understand why or how this could happen. I have been finding nanny families on this platform for years and have nothing but positive review. I don’t understand.

I was on Care.Com for over a year did very well had a five star rating and wonderful reviews. I followed the guidelines and all the families I worked for like me. And then one day I woke up and I was banned and my account were closed. iMessage them and they said that they don’t have to give me a reason why, so this is definitely one-sided.

I joined care.com in 2017 or 2018 and chose the free option & in less than 24hrs was terminated for NOTHING. I called customer service & they couldn’t give me an explanation & said there was no chance of me ever getting back on after being terminated. I’m a professional nanny with 10yrs experience as a nanny & this has drastically lowered my chances of finding a career nanny position. SOMETHING NEEDS TO BE DONE! I’m glad I just found this complaint board today! I’m also very disappointed in care as to how they handled this situation.

I joined Care.com about 5 years and have 14 reviews all 5 star reviews. I noticed my account need to be upgraded. So I made payment and the next day my account was closed. I’m a single mom of two and have been running a very successful small daycare for the 5 years. I have a home, just purchased a new car and I have bills... This is is where I had gained all my clients. Now that Care.com has canceled my account what will I do I’m terrified! I also received the same email. I also know I have not done nothing wrong in any way. How could you do this to people Care.com! I can lose everything 😥

Same thing happened to me. Account terminated and now no good babysitting/nannying jobs. You shouldn’t be able to just shut down peoples accounts without some type of appeal process. And when you contact them you get nothing back. At least let people make another account after a certain period of time, mine has been terminated for almost 2 years and I still can’t get into my account or make a new one. I’ve tried everything.

I was just terminated after years of being a member on the site. I had 2 5-star reviews and did nothing wrong except that I'm in the process of legally changing my first name- long story but true. They did not contact me to ask about the discrepancy, which I could have easily shown legal documents for. I get that this is a safety issue but it's all above board and now my reviews etc. are all "deleted". I bet I'll get kicked off again until my new social security card comes so I'll quit the site. It's a bummer because I need a job and care.com was helpful. But I think I'll be using nextdoor instead. But it's too bad because I was going to refer them to my care.com profile and could have provided them with new clients. Care.com's loss I suppose.

Are my contacts going to be told I was terminated and think I'm a bad person and not get the information it's just about a stupid name change that is legal?

I'm sorry for all the people who were paying money to use the site. I was about to do that, and I'm definitely glad I didn't yesterday as I was planning to. Bad business practice! My advice- keep after them to find out why you were terminated. I just kept asking until I was finally told the reason. Or don't and use a different site like I'm going to do. Care.com, I'm disappointed in you.

I really wish I had read this before!
I paid for a background check and premium 6 month membership looking for jobs, and one of my profiles (for childcare) were denied. I looked it over several times, could find nothing against their guidelines or terms of service.

When I couldn't figure it out I went to send the care team a message...and my entire account was closed!

I sure hope I see a refund for the premium and background check ASAP.

I'm a professional and I wanted to take jobs on the side while saving up for a modest goal. At no point was any behavior, actions, profile information, or any communication with anyone unprofessional, misrepresentational, or inaccurate.

So, all I had was a "free" account. I was not aware of any false information on my registration.
Yet, I had an account canceled. I tried to log in with another e-mail address, registered under the exact same information (I honestly don't remember when I registered it...) and it, too, was canceled.

I had a third that I had forgotten about.
Changed the password on April 23rd, 2019.
Checked my e-mail on April 24, 2019 and the account...was canceled.
"Terminated", as they put it.

What in the hell is wrong with this company?

Hmm... contact your bank and let them know what's going on. You can report your checks stolen and close that account and open a new one, The Bank will give you a new account and routing number.

Ms. Kitty,
I know you posted this last year, but I just found this site and posted my complaints. I think an attorney and a group of consumers should file a class action suit against this company for not providing services as promised and taking our money. If you are interested in pursuing this leave me a message.

I hope you finally found a good nanny -- we are still searching for a housekeeper!

Mrs. J. Lacy July

I agree with this poster.

Care.com is HORRIBLE do not use them.

they cancelled me for no reason and their candidates are also horrible. read the amazon reviews here: http://www.amazon.com/Care-com-Inc/product-reviews/B002IR8ZF0/ref=cm_cr_pr_hist_1?ie=UTF8&showViewpoints=0&filterBy=addOneStar

we are not the only ones that care.com doesn't 'care' for.

Hi, my name is Tricia and I work in the Member Care Department at Care.com. We're sorry you didn't have a great experience using our site and we're here to help you if you need any advice on how to find care. We find that posting a job to advertise the offered position is often times the easiest way to start. Each job on average sees 15 applicants and this way, you also know the applicants you are replying to are already aware of the time commitment and job responsibilities. After you find care, downgrading or closing your Care.com subscription can also be done right through your account. If you need additional help, however, our member care team promises to respond to inquiries within 24 hours of receiving them at careteam[at]care.com or you can also call our toll free number at [protected], Monday through Friday from 10am-6pm ET to talk to a member care representative live.

I had a very different experience with care.com. Most of the profiles I looked at didn't have phone numbers but when I sent e-mails, I got responses within a few days. I ended up getting a sitter and a backup sitter in about 2 weeks. I ended up keeping my membership after to find a pet sitter for my new dog.

Sittercity is a scam, Babysitting jobs are false advertising, they lie and say they are matchmakers, but they are not, Parents dont even know you exist if you are not on the first page results. It sucks, save your money, before using them and protect yourself from Identity Theft. Complaints keep coming and coming from my friends. Do not use sittercity.

BNMV-
My name is Mike, I work at Care.com. I am going to reach out to you to see if we can resolve your issue.
Our premium subscription membership does renew automatically at the end of each billing cycle, which is stated as you choose the premium-level membership. Your premium subscription membership can be downgraded at any time on your Care.com “My Profile & Settings” page or by contacting our Member Care team. The premium-level membership offers full access to our service, which includes the ability to send messages to caregivers, along with caregiver contact details, standard background checks, references, and the backup benefit, Care-on-Call.
We are glad you found a cat-sitter and we hope we can be a service for you again in the future.
Best,
Mike

Hi AJay I experienced the exact same issue! Until a month ago I have been working on Care.com for over 6 years. Had 5 stars and impeccable references! Out the blue the terminated me; without indicating what’s in my report that warranted termination! All my clients are appalled and will not use this service EVER!

This company needs to be SHUT DOWN!

Just wait until you're a family looking for care and you have a wonderful benefit through an employer to pay for backup care should you ever not be able to find someone. And then they run a background check on the family looking for care even though their terms and conditions explicitly State they do not do that. It's funny, I'm cleared through every single national, state, and countywide database because I've never been charged with anything nor convicted. I am currently speaking with an attorney. There has to be a class action suit status available for this. They are about to cost me my dream job.

I worked with 6 clients from care.com over a span of 11 years . Then one day I lost my dear client of 5 years , ( they found me on care.com ) i went to go back on to get a new client and , i was told SUDDENLY i was not ever able to use this site again 2/2 background check ? I did not break any law I’m not “ in trouble with any laws” again THEY PLACED ME IN 7 different homes over 11 years and EVERY ONE OF THE CLIENTS LOVED ME! Suddenly because of a “ background check “ i can’t use them . THATS FALSE! If I had anything on my background why would they place me with so many clients to do not only overnights but live in care. ? I now have no way to find work at all . Can someone please help me I’m 56 i just lost my client of 3 years I need help . I will not make it without a job . Please please someone explain how care.com can do this ?

Hi, I too have had issues with Care.com. I need the phone number to call them. I was permanently suspended via email by Care.com and the only thing on my background check as a conviction is a speeding ticket! I am a pregnant mom so my options are limited for work. I desperately need to find a nanny job and feel that Care.com has unfairly terminated my account and left me no recourse. I would be interested in a lawsuit at this point. Please contact me if you are moving forward and I will as well.

I too was a sitter on Care.com for a few years.. I loved this site! I had babysat for many lovely families! I counted on my babysitting jobs as extra income as well! One day out of the blue.. I was told that I was suspended from Care.com.. with out any reason what so ever! I constantly called the site and sent emails to Care.com pleading with anyone who would listen that this was unnecessary and unfair action. I deserved an explanation as to why this had been done to me.. but no one seemed to care to explain anything at all to me.. I am still in the dark as to why Care.com treated me so terribly. The humiliation and depression it caused me is inexcusable! So much for Care.com.. no one working for this site seems to care at all! :(

Care.com needs to disclose to it's Illinois members and subscribers that a new law went into effect in Illinois, and it's called The Domestic Workers Bill Of Rights. I encourage anyone hiring a domestic or a domestic worker in Illinoisto be aware of this new law, and it's purpose: to prevent the exploitation of domestic workers, whether they're in a private setting or business setting, regardless of whether there is a contract or not.

Care.com needs to disclose this new law's existence on their web site, otherwise they may be inadvertently faciliting illegal behavior from perspective employers. There are minimum wages and one full day off, as well as other provisions, and enforced by the Illinois Dept. Of Labor. Illinois is one of 7 states to have enacted this law to prevent the exploitation of caregivers by employees.

I PAID OVER $40. I WAS GIVEN THE NAMES OF 2 LADIES. ONE LIVES NEAR ME - NEVER RETURNS MY CALLS . THE OTHER LADY DOES NOT RETUEN MY CALLS. AND THE SECOND ONE CHARGED ME $30 TO TAKE ME TO THE VET WITH MY BEAGLE WHO WAS EUTHANIZED. MY BEAGLE WAS VERY SICK.

i would like a refund. never did find a driver.

Had talked to a rep from Care.com--and he said, if you don't need the service after 1 one call and cancel the contract to stop charging your acvcount.

Beware of Care.com. I complained about a fraudulent bill and they canceled my account. I am a disabled veteran. Because of my disabilities, the VA has provided me with a stipend to hire a caregiver. I ran an ad on Caregiver.com. I spent several weeks compiling information in preparation for hiring a caregiver that the VA would approve. Without notice, and without explanation, Caregiver.com canceled my account and abandoned me. When I inquired, I received several nasty e-mails, and was given no information. I have never been treated so badly in my entire life.

I wish I would have seen this before I signed up and took the last of my income doing so. My background check came back clear. My driving record was OK. But because they couldn't find my birthday on file. And tried to tell me my birthday is wrong. Care.com cancelled my subscription I called care.com and was transferred around for some time. Just to be told that I need to call the company they go thru that does the background check .so I call them they tell me to call care.com back have them fix my birthday. And they can run it again. For another 69.00 It's A scam They are funding stupid reasons to take innocent people money

Care.com does illegal background checks I have a very common name I am in nursing program with no criminal record and they
Suspended my account after getting great reviews from client s on there for years. In the area I live just at local pharmacy another person with my name and same date of birth and same neighborhood. They need do more thorough checks I have a level 2 background with the state of Florida fingerprint scanned.

Mine is a little different although
I had 3 families with same thing offering $4.00 for childcare
I was appalled and disgusted. Told care. Com they don't care
My issue was I had a review from a woman I never met or worked for and care.com
Would not take it down and it of course affected my chance of getting another nanny gig so out of frustration I closed my account
Not sure how she has any right to say that when we never met.

I paid for a background check, and the information they posted was inaccurate. Background was clear, but DMV record stated "no record found". I called DMV and they said I was clearly on record. Who would hire someone for errands who has is not found with a valid license? No one! I requested my money be refunded, but they won't reply to anything. Care. Com is a total scam! STAY AWAY!

I worked a job but never got paid

Another scam. Here is what was sent to me via text message:
Hello my name is Sandra from Care.com, your service as a caregiver for a friend 62 year old sweet mom is required, kindly email my boss at nicole.winns@o

They didn't even take the time to complete the email address. The phone number this was sent from is [protected]

I worked for Ted from Minnesota and never got paid. Beware!

Be careful. I attempted to downgrade my twice to downgrade my account and was shocked in reviewing my year end financial information to learn that they had continued to bill me quarterly without my permission. This company is not to be trusted.

Care.com has unapproved around 10 of my photos. They were all professional photos & did not need to be rotated. I don't know what to do. Is this happening to anyone else?

I put my resume on this site and have got over 6 scams . I get one every day, they put an ad, you answer and they mail you bad checks. I have all the phone number and text, and emails. I want my information deleted from your site.

Care.Com is a horrible site
they will delete you for absolutely no reason
then won't tell you why! i feel something very illegal is going on here, so beware! ! I will never use them again and will warn anybody and everybody. .DON'T use this site! !

I meant to say Sittercity actually has real jobs to make my point crystal clear!

The complaints are all about Care.com... get real! They actually have jobs and tell you if a family is not a member. Its obvious casey88 you work for Care.com...lol

Sittercity is a scam, Babysitting jobs are false advertising, they lie and say they are matchmakers, but they are not, Parents dont even know you exist if you are not on the first page results. It sucks, save your money, before using them and protect yourself from Identity Theft. Complaints keep coming and coming from my friends. Do not use sittercity.

Mike,
Again you are INACURATE in your knowledge of the FCRA with respect to the laws that govern the credit bureaus and consumer reporting agencies. Any company that pulls a credit report falls under these two categories and MUST obey the federal laws via the FCRA that apply. A credit monitoring service is defined as a company that already has permissible purpose to view a subject’s credit report as they already have an account with the company. IE..they have a credit card with that bank, (account review), or a consumer gaining access to his own report. A 3rd party company that pulls a credit report is defined as a consumer reporting agency, and must abide in requesting permissible purpose for employment and pull the report as such. These consumer reporting agencies are members of the credit bureaus and in their contractual agreement with them they MUST assess the permissible purpose as employment, and have an account/industry code for employment as both MUST adhere to the FCRA! An industry code is the alpha/numerical code utilized for an inquiry or any account posted on the report, which has to reveal in the case of an inquiry if it is for employment purposes. This insures the provisions of the federal laws are met, as far as the information in the report, and protects the consumer from an inquiry that would negatively affect their score. If the 3rd party service does not comply with these regulations they are in Violation of their contractual agreement with the credit bureau, and the federal laws of the FCRA! Under NO circumstance can they "may or may not" (as you state) define permissible purpose for pulling a report. Simple they MUST it’s the Law!
I suggest you brush up on your reading of the FCRA, and focus on Care.com and its designation of employment credit reports to your 3rd party company.
As "Snowballz" mentioned originally in this complaint her inquiry was not designated as employment, and has affected her score.
Care.com and its 3rd party all must obey these laws!
Respectfully,
AJ

AJ-
This is Mike from Care.com. Apologies for posting some repeat information, but I want to try to connect with you regarding your concerns. Please feel free to contact us and we will get some documentation to you to help clarify our background check process and FCRA compliance. Our Member Care team can be reached at [protected], M-F 10a-7p EST.
A Credit Monitoring Service obtains inquiry information from the credit bureaus. The Credit Monitoring Service may or may not obtain the type of information or the permissible purpose used by the requesting party. If the Credit Monitoring Service does not display the type of product or permissible purpose on the report delivered to the consumer, then it is likely that the Credit Monitoring Service is only recording that there was an inquiry, without regard as to whether it was employment or credit related. There is no impact to a consumer’s credit score if the permissible purpose was for employment - which is the purpose of a Care.com background check.
Best,
Mike

MIKE,

Sadly you are VERY misinformed of the federal laws (FCRA) governing the credit bureaus and their mandated amendments regarding reports for employment. By law for a company to obtain an credt report for employment purposes from any of the 3 credit bureaus they must obtain a membership with a different account and industry code for such that will display as an inquiry that reveals the report was pulled only for emloyment purposes. This report is a different format and certain information is excluded. Additionally an employment report does NOT affect a credit score as a normal inquiry does. Again this is a federal law via the FCRA! and the compliance falls on the companies responsibility to inform the credit bureas their reason for permissable purpose to obtain anyones credit report .
If a company is practicing pulling reports for employment under an industry code that does not designate for employment puposes they are in direct violation of Federal Law.
It is a false statement to claim any of the 3 credit bureaus inclusive of Trans Union do not designate a difference in an employment report.

Sounds like Care.com's help team needs help and they may be pulling reports in an illegal manner.

AJ

Hello-
My name is Mike, I work in Member Services at Care.com. I am sorry that you did not have the experience you hoped when using our website. I see that you are apprehensive about the background check that you performed on Care.com. We use a third-party company, Acxiom, to conduct our background checks (which is separate from a credit score). Are you looking at a disclosure from TransUnion? You may be concerned about your credit because TransUnion does not differentiate between employment and credit inquiries on consumer requested disclosures. Please be assured that an employment related inquiry does not impact your credit score.
If you would like speak wit us further, please send us an email to careteam[at]care.com.
Best,
Mike

Sittercity is a scam, Babysitting jobs are false advertising, they lie and say they are matchmakers, but they are not, Parents dont even know you exist if you are not on the first page results. It sucks, save your money, before using them and protect yourself from Identity Theft. Complaints keep coming and coming from my friends. Do not use sittercity.

Anzi,

Hi, this is Tricia from Care.com. Thanks for bringing this matter to our attention! I’m sorry you’ve had trouble using Care.com for Recruiters.

I’ve already sent you an email directly, but in case you don’t receive it, please contact me at careteam[at]care.com and we’d be happy to help resolve this for you right away.

Thanks again,

Tricia

Care.com victims should consider a class action lawsuit.
They terminated my account for requesting that they update my stats to accurately reflect the number of families I am working with.
Oh well, their loss. All if my clients are being informed of their actions and after they hear what bullies they are, they will be closing their accounts. 😚

I found the same thing when we tried care.com for house cleaning services. This is a total rip off. Other people providing house cleaning services that we have contacted won't use this site. Sad it is such a rip off.

I became a member of care.com back in August of this year. I have had about 7 job offers which are complete scams. Two that hired sent me checks that were fraud. Another one wanted to get supplies only thru for her friend for dog supplies. A third sent me payment and the check was deposited. The person then asked for me to send them money for dog kennel for $900.00 and money gram not to the person that hired me but to a person i never heard of. Then i found out three days later the check sent to me for payment was returned and the check was deducted back out my checking account. Now I am out my payment for services. The last one was a housekeeping position that she stated it was a permanent housekeeping position but then stated it was a one time clean out because she was moving out of house. And to top it off hired us and then said she had did a time analysis and it took two people 4 hours to do a deep cleaning including cleaning windows inside and outside.
So far all the jobs I have applied for that responded turned out to be bogus. This is the jobs that hired me.

I paid $20.00 to do an application. At the very end, they wanted a video or close up picture of face, which I do not have, or can get. So...I lost $20 as I sent an email immediately, asking for them to send my $20 back. I have not even been put up on their list to show I am looking for a job. They did not even answer the phone when I called their # which is [protected]. I signed in with them around February 15, 2016. Please try to get a refund back to me. Thank you for your time and consideration.

In the last couple of months since registering with this company I have received several text messages from a third party saying they got my info from "Care' and have a friend moving into my neck of the woods and can I please respond to the email address provided! This sounds very fishy to me and since have found out that an employee at "Sittercity" has been let go because of fraudulent behavior...are these people in cahoots or what? Very disappointed!

Totally agree with the FOLKS who are LOOKING for CARE GIVERS and NOW realize they HAVE TO PAY in order to contact them or visa versa on CARE.COM. Sure, they have lots of great "care givers" - you just cannot contact them without "UPGRADING" to a ridiculous monthly fee. Shame on you Sheila M : You used to provide a decent service for a decent price but NOW YOU ARE GREEDY LIKE EVERYONE ELSE. To potential families with a need : ask your friends, families and neighbors before you succumb to these greedy ### who pretended in the beginning to "CARE" but obviously are now only in it for the money. Put an ad in the local paper; use Craig's List (how somehow has not succumbed to the evil corporatism) and do things the old fashioned way - it still works..you really can trust people to come into your home, if you do the proper vetting ; just like our parents and those before us did. Don't let these kind of sites try to talk you out of what you know in your gut : you can find someone who fits with a little bit of work - these A holes don't do any work AND take your money.

Agree

Please read my complaint: I actually found someone to do my housekeeping and it took them 30 days to reply to me that I can't leave a review for them!

Complaint Type: Consumer to Business Complaint ( BBB )
Nature of complaint: A failure to honor a contract or agreement
Problem description:
I was subscribed to Care.com I hired a wonderful housekeeper and I wanted to leave a review for this person, but when I went to add a review I found I could not leave one. Apparently, there is a time limit on leaving reviews. I contacted customer service and she stated in an email the policy: Unfortunately, the account that you hired this provider through has since been closed, so you will be unable to leave a review on the provider's Care.com account as reviews are posted on the provider's account through your account. Yet, the FAQ on the website states otherwise, as it does not give a time limit on leaving a review: Who can I review?- As a care seeker, you can review any care provider within the service to which you are subscribed. Please review only providers who have worked for you or with whom you've had contact! I would think that a company that "prides itself on finding caring and safe individuals" to watch our children, or just let into our homes, as I hired a housekeeper from them. That they would be interested in their Care.com caregivers receiving a review to let others know about the process, the person, the care, etc. There should not be a time limit on leaving a review.
Desired Settlement: Change the Store Policy
Desired Outcome:
Again, I would like to see a change in this review policy. I think there should not be a time limit on leaving a review for the caregivers of Care.com

I paid for a 3 month membership. I got notice that my account was going to expire... I let it. Funny, they've been billing me EVERY three months since then. over $400. AND my CC information changed in that period of time, too. I am SEETHING right now. They are frauds and crooks.

BBB complaint filed - CHECK
Attorney General - Next step.

I posted a job to get a dog sitter and was in a bind to do so. I agree that they should tell you at the very start that yes, they will post your job and yes you will get replies but no way no how are you going to communicate with the potential employee until you upgrade! Tell me up front. Don't waste my time. Let me decide up front if your service is worth the 35 or 50 bucks to use it. I felt bad for all the people who replied. I didnt pay and everyone got left hangin". NOT COOL.

Care.com can be useful but BE CAREFUL of recurring charges. I used the site to find someone to take care of my dad during the day, and found a couple good people, but forgot about the billing fees. Ended up paying more than double what I thought I was going to pay.

I signed up for Care.com to find home care while I was recuperating from foot surgery. The caregivers who post ads are not very reliable and back out of things at the last minute. The person whom I thought was going to help never got in touch with me and I ended up getting someone else, who mostly complained about her fibromyalgia and how she could not lift anything, nor could she push a wheelchair, which she never told me about before. I don't think they really do any background checks and I would never use any of these people again. I am cancelling my subscription and what was supposed to be a one-time use ended up being a charge on my card every single month, as others have posted. I do not mind at all paying for quality, but to be charged $35 per month for substandard services is more than anyone can stand. I do not recommend using this website or company, ever. Right now I am on hold with them to speak to someone about cancelling my account, and I have already been on HOLD waiting for someone to talk to me for over 33 minutes, according to the digital timer on the phone!

I was another victim of the automatic renewal scam from Care.com. I signed up for a one month membership and they continued to renew it without my permission. I would never work with them again.

These guys are scam artists. They have a website that you need to provide a credit card to see service providers (perfectly legit :)). Then they sign you up for auto charges without ever asking your permission - even if you never log into their site. Even better - there is no place on the website to cancel your card information or stop them. Try calling them (not available on weekends) and they never answer the phone. Stay away!

I signed up with care.com to promote my pet sitting business. I paid for premium membership service for the month and within a week decided to cancel my membership for a variety of reasons. i was led to believe that upon canceling i would be able to ride out my month subscription until my membership expired, which was to be Dec 18 ( 3 more weeks of service! ) This is what it says for canceling: “If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires.” BUT! when I canceled my entire membership was deleted instead of giving me the rest of the 3 weeks due!
I paid for a month of service but received a week. Deceptive rules, slippery terms! Very frustrating.

Hi Lublen,

We are sorry about the confusion regarding billing on your account. All of our subscriptions are set up to automatically renew as stated on the upgrade page, and in our terms of use. Our service is set up like this because we would not want to interrupt anybody in the middle of their search process, or while they are attempting to communicate with possible candidates. You can edit this setting at any point after upgrading in the Account & Settings page, or by calling or emailing us at any point before the renewal date.

We are glad to hear that you were able to find some good caregivers through our site!

Best Regards,
Care.com Member Care Representative

Hi Elisa,

We're sorry to hear about your experience with Care.com. If you choose to cancel your membership before the end of your subscription, you should continue to have the full access to the site, and we are sorry if this wasn't your experience. We hope you were able to contact our Member Care department to hopefully clarify what happened in your specific case.

Regards,
Care.com Member Care Representative

HERES A WAY TO BEAT THEM AT THEIR OWN GA ME IF THEY REFUSE TO CANCEL YOUR SUBSCRIPTION CANCEL YOUR CREDIT CARD, SAY IT WAS MISPALCED, STOLEN WHATEVER! BEAT THESE HORRIBLE SOULLESS PEOPLE AT THEIR OWN GAME! THEY ARE DEMONS & DONT GIVE A DAMN ABOUT ANYBODY OR ANYTHING EXCEPT MONEY! TO HELL WITH YOU CARE.COM

TO: Those who are really pissed off at Care.com for fraudulent charge and misleading advertisement and unstoppable recurring charges even after you cancel the service, PLEASE file a complaint with FBI's Internet Crime Report Center.
If all of us who were scammed by these people file, something GOOD will come out of it.

http://www.ic3.gov/complaint/default.aspx

File a Complaint

The IC3 is co-sponsored by the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). Complaints filed via this website are processed and may be referred to federal, state, local or international law enforcement or regulatory agencies for possible investigation. I understand any investigation opened on any complaint I file on this website is initiated at the discretion of the law enforcement and/or regulatory agency receiving the complaint information.

Hello, I am a Member care representative from Care.com. I do apologize for any misunderstanding. Our memberships on the site are subscription-based, but they can be canceled at any time. Members are made aware of the automatic renewal on both the payment page and on the confirmation page. You have the opportunity to set a reminder on the confirmation page that sends out an email notification seven days before the account is set to renew. Again I apologize for the misunderstanding, but wish you the best of luck in the future.

I recently was informed that my account with care.com was deleted do to a bad background check. I was sent an email in 2013 that I never opened and she could see on her screen that I had never opened it. I wasn't even using them then and had no computer at the time so I had no way of knowing I received an email. I didn't even realize I had an account with them until last week when I tried to sign up for an account, and after half a day of my life was spent posting pictures and information on my account it was deleted. After 3 days of emails to a representative I was told it was do to a bad background. After calling them I was told to try to open a new account under a different email (which i had to set up) and then to pay for a background check and to see if that will work because they didn't think that Sterling could help me. Sterling or Care.com? Sterling was very helpful Care.com not so much. Well I couldn't even get to the paying for a background check before they said no that they couldn't create an account. I never paid for a background check previously so when they ran that check over a year ago they ran it for general information. I have a very common name and live in a big state so chances of them finding a record is very high especially seeing I have had this happen to me before with an apartment complex. I called sterling the background check company and they needed a control number so I called care.com again to get that and they informed me that I will never be able to get an account. What? That's not me. I will gladly pay for a background(even though I shouldn't have to) just to clear my name and show you that you have the wrong person. Nope nothing they can do. This company is ruining peoples reputation running general background checks. If you are going to run a check run an accurate check so that u don't falsely accuse people and keep them from working.

Sittercity is honest to tell the applicant who is a real member, so the time is not wasted to applying for jobs that do not exist because a membership is not paid! Sorry for your misinformation...they have helped me in many jobs!

Folks: Don't bother signing up and wasting your money. This is what they will send you (see below). Go to sittercity.com. Much better website and customer care! Pursuant to Care.com's Terms of Use, "Care.com reserves the right, in its sole discretion, to terminate your access to all or part of the Care.com Site, to remove your profile and/or any content posted by or about you, from the Site, and/or to cancel your subscription to Care.com, for any reason or no reason, with or without notice."

This is a copy of an email sent by www.care.com. Be aware folks. Email: Further to my email earlier this morning, I wanted to remind you that we have decided to remove you from the Care.com community. This means that you will be unable to re-enroll on the site in the future.

We appreciate your continued understanding regarding this matter.

Sincerely,

The Care.com Team

Care.com Case Tracking Information (please do not delete):xxxxxx
Case Number: xxxxx
Case Thread ID: ref:xxxxx

I would advise not posting on care.com. I had a woman post a negative review on my account and I sent several emails requesting they remove it. This woman posted a negative comment because I felt the area she lived in was not safe and I refused to accept a job where I felt unsafe ..especially a night shift. So, I had 4 interviews lined up and after she posted that..I haven't had one call back. It's just absolutely insane. Should care.com remove that negative posting, I will remove this one. I am just beside myself. My resume, references and longevity speak for itself.

Sittercity is a scam, Babysitting jobs are false advertising, they lie and say they are matchmakers, but they are not, Parents dont even know you exist if you are not on the first page results. It sucks, save your money, before using them and protect yourself from Identity Theft. Complaints keep coming and coming from my friends. Do not use sittercity.

I work for Care. com. I'm sorry you had a negative experience. I'd be happy to help you resolve the billing issues and any other problems you had. You can email me at smanzo@care.com

Oh yea, this site is a scam and nothing more! It tells you to fill out a free profile, then you can apply for jobs. Ok then you WASTE your time to apply when the people seeking you can not get your information unless they have a paid membership! So obviously the staff deletes your contact information so no one can see it unless they pay! What a waste of time! I sent probably 25 application e-mails for nothing! They do not tell you all of this up front. Also it says all of "their" caregivers have background checks, that is a BLATANT LIE! The background check that took 10 minutes and they didn't even have my previous address? It also states it's the fastest growing site for caregivers, again, A LIE! It only gets to the top by people wasting their time logging in everyday to see no one has responded to you! Someone should shut this place down!

Please see my post, and you will understand why you never received any job offers:

Ruthless exploitation of housekeepers seeking employment! In looking for a housekeeper, I happened upon Care.com. I was encouraged to register and place an add for FREE! I registered and placed an add for a housekeeper. I received many responses by the next day, with many well thought out explanations why they would be the best choice. Now the scam kicks in! In order for me to contact these people and offer them the job, I must first secure a paid membership to Care.com, which they claim can be cancelled at any time. Of course, you will see by numerous other complaints, that once you give them your card the billing keeps right on going. So these poor people seeking employment pay this unscrupulous scam house to apply for jobs that are posted and never get to communicate with the prospective employer, because the "FREE" ad was a scam! I placed an ad on CraigsList and had more than 20 responses within 24 hours. Do not be taken in by these scam artists! Use a legitimate service like CraigsList or numerous free bullitin boards to match job opportunities with eager people or businesses seeking work.

Hi – as a member of care.com member care services, I wanted you to know that I saw your blog post and I’d love to see if I can help resolve the situation. Please contact me at careteam@care.com and we’ll do our best to fix the situation quickly.

Thanks for bringing this to our attention and thank you for using Care.com.

Sittercity is a scam, Babysitting jobs are false advertising, they lie and say they are matchmakers, but they are not, Parents dont even know you exist if you are not on the first page results. It sucks, save your money, before using them and protect yourself from Identity Theft. Complaints keep coming and coming from my friends. Do not use sittercity.

Hi – as a member of care.com member care services, I wanted you to know that I saw your blog post and I’d love to see if I can help resolve the situation. Please contact me at careteam@care.com and we’ll do our best to fix the situation quickly.

Care.com has charged me 50 per month every month since I recieved email confirmation that my account was closed in Nov 2021. They are unresponsive to emails and I cannot find a phone number to contact. I want to be reimbursed immediately -this is fraudulent.

We hired a woman to work for my client to relieve me on my days off, and the hired person keeps sending her inverted family member. We have no idea what her real name is. It’s pretty disturbing. I wonder if these women are being trafficked by other women. Seriously! Why doesn’t care.com have a legit phone number to talk to about real issues?