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Care.comcase# [protected] — duplicate charges and refusal to refund transaction fees for those duplicates

Case# [protected]
On May 4th, 2017 the Care.com payment portal charged my credit card 3 times for a service event. The service provider did the right thing and immediately refunded the 2 duplicate fees. But care.com thinks that they should not refund the transaction costs and Benefits Program fees for the 2 erroneous charges that they processed.
I expect you to immediately process a refund in the amount of $33.98 for the 2 duplicate orders you processed.
Transaction fee: $14.99
Benefits program fee: $2.00

Li
May 05, 2017

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