I tried to make a payment online which was different than the monthly minimum payment...it did not go through b/c I did not turn off the auto pay feature, however, they could see that I attempted to pay...I called to request they defer the interest that accrued b/c of this mistake. They sent me to the "escalations dept". I spent over an hour on the phone and they were rude, mean and certainly not courteous...they would not waive the interest even though they could see what had happened...this is an awful company with no regard for customer service...I will never use their credit card again. They would not connect me to anyone to voice my complaint either...I tried calling more than once...there is no email contact either...shockingly terrible...never use them!!!