[Resolved] Camp Australia (Out of school hours care) / service and charges
I am very angry and unhappy that this company have take over the way after school and before care programs are run, in addition of being forced to go with this company from 2009 as my childrens school McKinnon Primary now use their admin service rather than their own as it was previously. This company increrased fees with supplying less services eg holiday programs no breakfast or lunch, and also enforce a 7 day cancellation policy for permanent bookings. How they justify their policy on this particular issue is totally unacceptable, especially since their are plenty of vacancies on all days my children attend. They do not have to employ more staff, as a particular team leader who I spoke to by the name of Chris on 03/02/10 told me. My two children are enrolled for after school permanent on Tuesday and Fridays, I tried to call their call centre on Monday 01/02/10 but got very frustrated listening to a recording for 15 minutes, thus I am a working mum, I do not have the time to waste waiting for a service to make cancellations, moreover, I feel this expectation is unjust and unreasonable. I refuse to pay for 6 service DATES THEY INTEND TO BILL me for because OF THEIR POLICY ALTHOUGH I have done so many occassions in the past due to un forssen circumstances. T his company needs to maken certain exceptions and be more flexible, the profit they would be making due to this unreasonable policy defies imagination. I can only put it down to greed. I really employ you to investigate their policies, and also waive these costs. they want to charge me. I feel bullied into using their program as i have no choice when my husband and i work fulltime. The t/l SAID i HAVE A CHOICE BUT THAT IS DEBATABLE, WHEN U DONT HAVE ANTY MEANS OF GETTING THEM TO ANOTHER HOLIDAY PROGARAM AS U CAN SEE IT S OBVIOUS for convenience reasons i would want them to attend OSHC AT THEIR SCHOOL. tHE GOVERNMENT IS SAYINHG HOW THEY WANT TO HELP PARENTS WHO WORK AND PAY TAXES AND THEN WE ARE PENALIZED BY THIS UNJUST billing SYSTEM CAMP AUSTRALIA impose.. I wish to also compalain to the govt or ombudsmen regarding this issue but not sure who i should write to? If you can provide me with names or depts I would be very grateful. I look foraward to your reply
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Camp Australia Customer Care's Response, Jun 14, 2018
Thank you for reaching out, please get in contact with our Customer Care team on 1300 105 343 or email firstname.lastname@example.org. Make sure to include your customer account number so we can verify your identity. The team are available 24 hours a day, 7 days a week (except National Public Holidays).
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