RUN, DO NOT WALK, RUUUUUNNNNNN!!! TO YOUR BANK AND FILE A FRAUD COMPLAINT!!!
I was hoping I was an isolated case of just very poor customer service, but obviously that is not the case. They nailed me for $175.00.
I placed my order on Nov. 8, the funds cleared my account on Nov. 12. As of Nov. 21 I still had not received the order. I teleponed the company. Miraculously, someone answered the phone the first time I called. She told me there had been a delay and that the order would be shipped in another week or two, maybe. I politely canceled the order. I inquired when my money would be refunded. I was told it would be returned to my account within 3-5 days. I even gave them time for delay over the holiday, but as of Nov. 28 still no refund. I've called four more times since then. Auto redial and a few hours of doing nothing but hitting it repeatedly is the only way to get past the busy signal. Dec 4 they told me it would be 2 to 3 WEEKS before the money would be refunded.
I filed a fraud complaint with my bank today. I had to close my account and open a new one. The bank will recover the money if they can, but it's not likely I suppose.
I also filed a complaint with the FTC. www.ftc.gov. They don't do anything but look for patterns and then maybe sic the DOJ on jerks like www.buydiscountcigarettes.com. I filed a complaint with the internet crime division of the FBI, also. And with the Attorney General Cyber Crime Task Force in my state of Texas and with the reciprocal AG office in the state of New York where Buy Discount Cigarettes is located. Because they use the United States Postal Service for delivery and distribution of the products they are defrauding people with, I also filed a complaint with the US Postal Inspector. Another agency that will likely have interest in this company is the BATF, Bureau of Alcohol, Tobacco and Firearms. http://www.atf.treas.gov/ They have been doing some investigations on these online tobacco companies so they might be interested in hearing about the thefts Buy Discount Cigarettes is engaged in