[Resolved] Busuu — Busuu.com takes payment from my credit card without my permission
Last year I have bought 1 year premium membership. During payment, I entered my credit card information. My membership is expired at the end of 2016. I saw that busuu.com took money from my credit card without my info and wish and renewed my membership. How a company is able to keep my credit card information and take money without my permission? I am not asked to renew about this membership on the site. I didn't confirm anything about renewal. I didn't confirm money amount. I am not given any information when buying membership about "BUSUU.COM WILL TAKE MONEY WHENEVER THEY WANT"
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Updated by Nattapong Firstz, Dec 16, 2016
I need my money back!!!
Amy @ Busuu's Response, Dec 19, 2016
Thanks for your comments. We do make it clear that our subscriptions are automatically renewing unless cancelled - this is specified in our terms and conditions which are linked to in the invoice you received - which is what has happened in your case. I can see that your subscription is now cancelled and I have refunded your renewal fee as a gesture of goodwill.
Going forward you will not be charged again, but as explained, this could've been avoided had you cancelled your subscription prior to the renewal date.
More Busuu Complaints & Reviews
- Busuu.com - Shame on them for their awful business methods 
- Busuu - subscription 
- Busuu.com - Premium problem 
- Busuu - Can't cancel Subscription 
- Busuu Ltd. - Busuu.com takes payment from my credit card without my permission!! 
- Busuu Ltd. - busuu.com takes payment from my credit card without my permission!!
- Busuu.com - Billing
- Premium membership Busuu - NO services and NO help!!!
- [Resolved] Busuu.com - Fraud 
- Busuu - language course