I've gone through the complains. I am using the Broad Band home, Plan250, since more than 2Yrs. This is the 3rd Yr, I am going 2 renew my plan. Of course I've faced troubles often, but the concerned officers helped me a lot, as and when I needed them over mobiles/Phones. Presently I am continuing my connection very well, though some times, don't know why, some troubles like link faliure etc occurs.
But by & large I am satisfied with the services rendered and grateful to the concerned officer's help, they provide.
And it is a must that, just make a complain and sleep, they will be rectified automatically. You must be active & after it to get the job done. VAI! afrerall this is INDIA.