If you are considering placing an order with Botach Tactical, read this first...
I recently placed an order with Botach Tactical in November 2005. The order was for a CQC carbon fiber holster with SERPA technology. I received a holster after two weeks of placing the order. I thought "Wow, that was fast service!" However, after examining the holster, I realized they had sent one with a different finish than the one I had ordered.
I called Botach and explained the mix up with them. They informed that they had to have the original product returned before they could send out the correct one. Origianlly, they wanted me to pay the shipping cost to send back the incorrect product. I then asked to speak with a supervisor (Gabby) and she agreed to send out a shipping label for the product.
I received the label a couple weeks later. Immediately (to reduce any further delays), I shipped the incorrect holster back to Botach.
Then I waited....and waited....and waited. Finally, one and a half months later (mid February) I called and asked what the status of my order was. The reply I got was "we're out of stock on that product, it should be in stock in a couple of weeks."
So I waited for two weeks before I called back again. This time, they stated that it was in stock and it would be shipped out to me immediately. Once again, I waited another couple of weeks and tried to call them back to find out what the order status was. Apparently, Botach has caller I.D., because now they don't even answer the phone when I call. I usually get the automated response which tells me to press 0 for the operater. So, I do. And I wait...and wait...and wait (and listen to the talk radio for a while). Eventually, someone will pick up the line and then immediately hang up on me. This has happened to me for the last three weeks (about fifteen phone calls). Not only do I have to deal with the aggravation of not getting the product that I ordered, but I have also been building up a nice phone bill (as they do not have a toll free number).
Before giving up and just letting them keep the measly $30 I paid for the holster, I made an effort to contact them via email. You guessed it...no response.
Lucky for me, I found this website and am at last able to share my frustration. If you place an order with this company, be ready to sprout some gray hairs. The good news is that eventually you will get so frustrated with them that you will pull out those gray hairs. Good luck!