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Bookinggroup.com / car rental

1 United Kingdom

Not recommended. Stay away from this company. Hidden fees.
I have used this company to book a rental car in Portugal and hidden fees were applied including out of hours fee that were charged because they made us wait to be attended as there were other people in front of us. Yup, you read that right, they charged us because they were attending other people and we were waiting in the queue
The pickup time was booked for 19:30 and return at 7am. As described on the voucher underneath the remaining amount to be paid: "Above balance is accurate if no extra services agreed locally, apart from pre-booked items already included." there should not be any extra charges regarding pick up/return times. However, the company have charged us for the return time saying it is out of hours. They have also charged us out of hours for the pickup time.
Our flight arrived slightly earlier than scheduled, it arrived at 19:12 and we were the waiting zone at 19:20 waiting for the shuttle service as described on the voucher. The shuttle service took 20 minutes+ to arrive and when it arrived there were many people waiting that we could not get on the van as there were no more spaces. We had to wait another 20 minutes or so for it to return. Once we managed to get to the office there was a queue of customers in front of us and we had to wait around 40 minutes to be attended. Then, rather than apologise for making us wait and waste our holiday time, they charged us out of hours for picking the car up late (it was 9pm when we finally managed to get the car). Various emails were sent with no replies at all.

El
Jul 24, 2018

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