CB Travel Agencies and Tour Operators Booking.com Complaints #1562-1581

Booking.com review: accurate listing of room details is broken, and they won't fix it

Reviewer52219 of Sacramento, US

Dec 30, 2015 3:06 pm UTC

I am not totally sure if this is a problem with booking.com or with Kayak, but there is a problem with the android app that these companies use. The problem relates to the display of details for the rooms. In some cases, when you are selecting a room from a specific hotel, it will not display the details for the room, such as whether it is non-smoking, etc. This caused me to accidentally book a smoking room when I wanted a normal room, and by the time I checked the booking the night of the check in, it was too late. The hotel was not able to transfer me to a different room, and both Booking.com and Kayak.com refused to help me with this, despite the problem with their app. Beware their app, and beware their ridiculous customer service.

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Booking.com Contacts

Booking.com phone numbers

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8%
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100%
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33%
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14%
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60%
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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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