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Bob's Discount Furniture / didn't get what we picked out and paid for

Jo Review updated:

We went to store and selected a sectional love seat consisting of 2 reclining sections, with a console in the middle. We were told by the salesman the price was $579., and we agreed to purchase and charged on credit card. When delivery came 6 days later, the console was not delivered. After wasting over an hour on the phone, I was told the console was $100 extra, even though I made it clear in the store exactly what we wanted, and what we wanted was exactly the way it was set up in the store.. I didn't even know that it could be purchased without the console. Of course the salesman doesn't remember anything!! For a lousy $100, they lost a customer and his friends forever

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Comments

  • Bo
      Jan 25, 2013

    I'd be happy to investigate. Please email your contact info to [protected]@MyBobs.com and we'll be in touch. Thanks, Eric.

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