I purchased a Black Widow Scooter in early June. That evening we tried to ride the scooter and the brakes were rubbing on the caliper and also on the back tire. I tried to contact the company the same day to see if there was a fix and have not received any response for over 1 month. I asked for a manual also, to see if I could make some adjustments, but have not received the manual either. The next day the back "Fender/wheel cover" fell off and there does not appear to be a good way to reattach. The scooter is also not starting properly or idling properly. A plastic piece on the pull start broke also. Also the front fender is very flimsy and appears ready to break. The seat is not sturdy and wiggles and the steering is the same. The paint and friction paint on the base is messy and is starting to come off.
This scooter is of poor quality and they never return emails or phone calls. It is like they don't exist once you purchase the product. I have requested an RMA number for return, but they never send it. They say on the site you can't return "used merchandise". The scooter I got from them is still new as we packed it in the box after trying the product out, but it soon started to fall apart. And no, I am not a competitor looking to discredit this company. I just want to return the scooter and get my money back. The way it stands I will be out over $100 in shipping, but the worst part is the disappointment of my son. He was so excited to get this by the summer. Now summer is passing him by. I have been working with my credit card company to get a refund and now going to the Chicago BBB and the Illinois Attorney General.
I have never gone through the process, but will if I have to. I refuse to let them off "scott free"! Will be going to other websites also. The BBB has a bunch of complaints against them as do others at yahoo merchant ratings.
Newscooter Center Inc
P.O. Box 3064
St. Charles, IL 60174