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Birth Certificate / paid, got nothing

1 LA, CA, United States Review updated:
Contact information:
Phone: 562-462-2199

Pleaes, please, please seek another way to get a birth certificate. This company is awful, they lied to me about where my request was, "your request was shoved into a pile of other junk and we didn't do it". This was after 8 weeks, 2 unanswered emails and 3 hpours on the phone trying to find a direct phone number (which by the way is [protected]) after being on hold with VitalChek for another 45 min. I was directed to a manager named 'Debbie' who spoke down to me, demanded to know who I spoke to earlier and refused to actually address this issue. What a high handed line of crap, I asked to speak with the CEO finally, she refused and informed me that "you might see your certificate in a coupkle of weeks" They promise 18 days on their website.

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Comments

  • Jo
      17th of Jul, 2010
    0 Votes
    Birth Certificate - refund
    jts and associates
    United States

    I ordered a birth certificate and was charged 19.99 and never recieved my confirmation number or pin so that i could receive the birth certificate they said they would look into it an said that it didn't go through but according to my bank account i was charged i want the refund

  • Sm
      12th of Dec, 2010
    0 Votes
    Birth Certificate - I didn't get what I ordered
    Texas
    United States

    I purchased for a birth certificate but instead I was charged $19.99 that all I got was some link. That's false advertising. What I thought I purchased didn't turn out to be. I am asking for a full refund back to my debit card asap. Thanks

  • An
      9th of Feb, 2011
    0 Votes

    i had been told by the passport office that my origanal birth certificate was not valid so i was told by bdm to send back the bc and fill out a application for for a new one they told me that if there was a fault with the bc that i woulnt get charge but i have been charged and they havent told me what the fault was

  • Te
      16th of Apr, 2011
    0 Votes
    Birth Certificate - Birth Certificate
    jts and associates
    3396 W. Hialeah Ave.
    Littleton
    Colorado
    United States
    Phone: 3037303490

    I bought a birth certificate on vitalcheks.com and want a refund because I didnt know I had to pay $45 to get a birth certificate

  • Ra
      17th of Sep, 2012
    0 Votes
    Birth Certificate - Failure to recieve Birth Certificate
    VitalChek
    United States

    On Aug.1, 2012 I ordered 2 copies of my birth certificate. Cost as follows; 48.00 for 2 plus 8.50 processing, 19.75 shipping for a total of 76.25. As of Sep. 17 2012 I have not heard from them or received my birth certificates

  • Fo
      17th of Sep, 2012
    0 Votes

    So where did you order them from? It doesn't do any good to complain unless you name the business. When I need copies of things like that I order them directly from my state capital and never have any problems. Have you contacted the business that you ordered them from to see what the hold up is?

  • Ra
      17th of Sep, 2012
    0 Votes

    I live in Michigan, when I tried Michigan.gov vital records I was transferred to VitalChek.

  • Ra
      17th of Sep, 2012
    0 Votes

    The name of the business is on the receipt as well as the agency. Which i attached to my complaint.

  • Fo
      17th of Sep, 2012
    0 Votes

    The difference here, is that when I want things like that I use the US Postal Service, instead of ordering them online or by phone. Here we can even go to the county courthouse, but being I have mobility problems there is too much walking and waiting in line to do it that way, so I depend on the mail.

  • Br
      17th of Sep, 2012
    0 Votes

    http://www.michigan.gov/mdch/0%2C1607%2C7-132-4645---%2C00.html

  • An
      14th of Oct, 2013
    0 Votes

    After ordering my birth certificate through Vitalchek I received someone else's...? I think of a more serious mistake when dealing with your personal identity and confidental records. I have been given a number to call 562-462-2199 and this number just keeps ringing and ringing and then hangs up. This is such an awesome experience. . .!

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