Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Biotrim Labs / company charges for nothing

Apr 3, 2014
92% 90
Contact information:
Biotrim Labs
Yes, same has happened to me, I ordered in May 2014 should only have been charged £18.99 my CC charged £94!! Goods arrived, have emailed them three times now but get only a " don't reply to this" standard email stating how busy they are and will get back to me in 48 hrs, but they don, t! Obviously this is a scam and everyone should be warned not to deal with this company. I too will be going through my CC to retrieve my money.


Sort by: UpDate | Rating
N  3rd of Apr, 2014 by 
Agree Disagree 0 Votes

Biotrim Labs - Took money for things I never ordered
Biotrim Labs
United States

I bought tablets from the company Biotrim Labs. They needed to charge me for $19.99, but they took three payments. One was $19.99 and others two were $49.99. I already called them and spoke with the agent and he told me that they would return money. Of course I didn’t get money from them, and I called them again. The agent provided only promises and I told to cancel all further orders, but they continued to charge me. I want to ask for help; maybe you know how to stop them. Please, help me.
N  8th of Apr, 2014 by 
Agree Disagree 0 Votes
Do a chargeback to your credit card disputing the transaction. Send the credit card company copies of the emails you have sent to biotrim disputing the costs.
A  20th of May, 2014 by 
Agree Disagree 0 Votes
I have been overcharged too, checked my cc & have been charged £94, so far received nothing & sent 2 emails so far. I plan on raising a case with my CC provider and will do all I can to get my money back and raise awareness of this company's bad practices
N  26th of May, 2014 by 
Agree Disagree 0 Votes
total scam
A  26th of May, 2014 by 
Agree Disagree 0 Votes
bio trim lab...total scam
D  30th of May, 2014 by 
Agree Disagree 0 Votes
Well if you see its quite mention on add that each bottle is 19.99 and if you buy more they can provide discount before ordering you should read that add again, this same thing happened with me but I read the article again and I understood..
N  5th of Jun, 2014 by 
Agree Disagree +1 Votes
I got my money back :-) after several phone calls I also raised a fraud investigation with my CC but before they could act I got a full refund. I did cancel the goods with the courier, before they had been collected for delivery returning to sender as wrong order and spoke to Bio labs to advise all this so they arranged a refund within 3 days. I was very pleased and what relief . Hope others have the same success, with all the bad press about diet pills the now think I will stick to eating less and exercising more as slow and hard as that is .
N  8th of Jun, 2014 by 
Agree Disagree 0 Votes
I also received the e-mail advertising Biotrim slimming tablets from a friend who says that he did not send it and others have also received the so called e-mail from him, so I stupidly ordered the tablets on 20th Apriland Eighty Six pounds was deducted from my bank account which was more than the advertised price of Twenty Nine Pounds.
so will I get the tablet or what ? I have never fallen for this sort of thing before so I am unsure what to do!
Barbara Magill, George, South Africa
A  12th of Jun, 2014 by 
Agree Disagree 0 Votes
yes its true, even i have have been charged 3 times more than what they show on the advertisement, i have asked for a refund, i hope i get it
N  17th of Jun, 2014 by 
Agree Disagree 0 Votes
I have also been defrauded by Biotrim Labs so I have made a formal complaint to The FBI, and have a case number. I have also written to the delivery company they use in Aurora, Illinois making them aware of Biotrim Labs fraudulent business methods, in the hope they may look into the situation themselves and suspend their contract with Biotrim Labs. Time will tell.
N  17th of Jun, 2014 by 
Agree Disagree 0 Votes
I see that on 5th June, DeeDeeG writes that he spoke to Biotrim Labs and obtained a refund for returned goods, would you please let us know their phone number and address.
N  18th of Jun, 2014 by 
Agree Disagree 0 Votes
Thanks to DeeDeeG, I now have a telephone number for them, 08708200364, which appears to be a standard UK 0870 number but it links to Biotrim in Salt Lake City, USA. I also see that they have an address for returned goods in West Lothian. I have already refused to accept the delivery, and Yodel tell me that the package will be sent on a reverse route back to them, no idea who pays for that though.
There will soon be a report to the Salt Lake City police about the faudulent methods used by BioTrim Labs.
A  10th of Jul, 2014 by 
Agree Disagree 0 Votes
Hi i also got scammed! I ordered the product at only 14.99 and got charged 85.00 on my credit card. After i placed the order alarm bells started to ring as i didn't recieve the usual invoice thanking me for placing an order so i rang my credit card company and told them what happened and they said the payment had already gone through and there was nothing they could do about it as i had willingly gave my details to them but as i stated it was only for 14.99 not 85.00!!! So they suggested i cancel that card and reorder a new one straight away as that way they couldn't access my account again. I am so p****d off right now i can't believe i got duped like that!!! I s there any way of recovering any of my money????
A  11th of Jul, 2014 by 
Agree Disagree -2 Votes
I was scammed by Biotrim Labs in June 2014. After 3 emails to them cancelling the order, the product was still shipped to me. After I sent a detailed email to support@biotrim.com, a sales person called me in the UK, after 15 minutes of refusal to give me a refund, I told her (in a very calm assertive manner) that I would be reporting them to Federal and State relevant authorities for fraud. I was asked to hold the line, and about a minute later I was offered full refunds, about $250 with transaction references and was assured that she was keying the payments on her computer as we spoke. The refunds were in my bank about 5 days later. RESULT!!!

The person that called me from 'customer service' at Biotrim was named Mariesho (?) from 00130994820.

The original charge was a against a 'Debit' card, which I cancelled the same day I discovered their MO, but the refund still came through.

In fact I had already reported them to The FBI, Utah and Salt lake City Police and the Salt Lake City Business Bureau. The FBI has a special reporting system, all done online, for Internet fraud, I have a had an automatic response with a case number. No response from the others. Of course it would have been pointless to tell Biotrim that I had already done this.

In addition I found out who their local shipping agent was, it is PDM Deliveries, the CEO is Steve Schultz and in an email to him, (steve@pdmdelivers.com) told him that Biotrim operated through fraudulent means and asked if he wished to be associated with such a company; no response yet. I copied my emails to him into their sales and operations departments.

I refused to accept delivery, which was only 7 days after order since I did not expect a refund at that time, and was not going to waste my time with a postal return to their UK address in Scotland. When the package got back to Yodel HQ, they telephoned me for a reason to refuse the goods, which was readily accepted. I asked if it would be sent back to Biotrim, 'yes' it would, so I asked 'who pays' he said ultimately that Biotrim would, great news.

I later found Biotrim listed on a Salt Lake City Business Rating website, they were an 'F', the worst, with a very adverse description of their abysmal customer service.

So if you feel that you have been the victim of fraud by Biotrim, I suggest you do the similar.

Biotrim address is ... Pure Cambogia Ultra, P.O. Box 3081, Salt Lake City, UT 84130. Phone: (647) 556-5993. If you live near enough, why not pay them a visit?

Fraud is a strong accusation, but Biotrim obtained my order because my wife received an email from a friend, (both on diets at the moment), they had 'acquired' the email address by illegal means, this email had a link in it which opened up a fake BBC News webpage extolling the virtues of Pure Cambogia, and it contained a link to Biotrim Pure Cambogia order page. I rest my case!

Our collective objective should be to have Biotrim investigated by Federal authorities and ultimately closed down.
N  11th of Jul, 2014 by 
Agree Disagree 0 Votes
This has also happened to me my e mail was fraudulently accessed I thought It was an e mail from a friend, I ended up ;being charged 130 euros instead of the 18.99 I thought was going out. i rang the company and god knows how much that cost and gave out to them about hacking my e mail and the fraudulent BBC article however they said they could not give a refund as the product had already been sent out. I rang my bank there is nothing they can do. Mad that I could have got sucked into this the company should definitely be investigated am going to report this to Watchdog and Police.
N  11th of Jul, 2014 by 
Agree Disagree 0 Votes
I got them to call me in the UK, told them that if they fail to refund me I will report them to Federal and State authorities. Took them about a minute to think about it and they instantly arranged refunds, $250, that arrived in my account about 5 days later - result! I had in fact already reported them.
You can call them on 001309 94820 (from the UK), ask for Mariesho or Phone: (647) 556-5993.
Write or visit them at Pure Cambogia Ultra P.O. Box 3081 Salt Lake City, UT 84130
N  15th of Jul, 2014 by 
Agree Disagree 0 Votes
Did I also got scammed? I placed an order last 11th June and till now I have not receive my order. They said there was a free trial but when I click to buy the product they have charged me of almost AED 650.00. They have also mentioned that shipment will be out for delivery on 13th June 2014. I called them up but the phone was not existing, I have sent several emails but I think it was an automatic response since I'm getting the same email. Is there anyway to contact them or the get back my money?
N  20th of Jul, 2014 by 
Agree Disagree 0 Votes
I got scammed too. I placed an order on Jul 18th but then realize the amount was incorrect as my CC had called regarding the charges. I phoned their customer service right the way on the same day (Fri afternoon) and wish to cancel the order. She said she has to pass to another person to handle this matter and will contact within 24 hours. I did not receive any calls from them and my mobile never rang. Their office hours are shut on weekend and no one pick up. I had emailed their support regarding this matter but no one reply. I got an email that the order had been shipped on Jul 20th. I called this morning Mon Jul 21 and ask to cancel the order. She refuses to do so said it's already been shipped. I told her I spoke with your customer service regarding cancelling the order and was assured that I will be in touch within 24 hours. She said her system showed that someone had contacted me. I told her it's complete BS as my phone never rang and no call came in from them. I asked her what time they call she couldn't tell me and insist they did. They are lying, as their office hours was shut I tried to call again the same day (Fri) around 7pm their phone didn't go through as office hours is over. They said they had called but they never did. The whole return call thing was a scam and complete BS. If they had called I would have had a call log from that number or even a missed call but there was none. I had contacted my CC reporting a fraud on those transactions and have to wait for update. I cannot cancel the courier as I only have to tracking number. I will refused the package and tell them to return to sender when they deliver. Anyone else can suggest what I can do? My CC will take 6-8 weeks to investigate this matter. Appreciate help in advance.
N  29th of Jul, 2014 by 
Agree Disagree 0 Votes
I agreed to a trial of Cambogia for £9.99 with free postage. I have received 5 x 60 capsules and have been charged £109. I am very angry, nobody is answering my emails.
N  30th of Jul, 2014 by 
Agree Disagree 0 Votes
Want to refund the amount deducted by the company from my credit card cause there is no delivery

Post your Comment

BioTrim Labs / SlimLivingClub.com Logo BioTrim Labs / SlimLivingClub.com
Customer Service
P.O. Box 471147
San Francisco
United States - 94147
+1 877 496 6522
View Full Information

Reply to