BestLaceWigs’s earns a 3.7-star rating from 0 reviews and 3 complaints, showing that the majority of wig wearers are satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Replied
don't trust this website
Tell me, how long am I supposed to wait for my wig delivery?
It's been over two months since I placed the order.
I don't understand, is this a scam or what?
Your customer support rarely replies I am so tired of being ignored.
I called many times, sent numerous emails. They answered once with a bot-generated email. That's all I have heard from them.
Seems like they never shipped my order. I got no confirmation, no tracking number.
I am too naive thinking my order will ever arrive. They just took my money and went away...
The complaint has been investigated and resolved to the customer's satisfaction.
order never received
i order kinky hair for weaving on July 1st they got paid on July 4th .they said it would take 5 days to process order. I have gotten wigs from China in less time than that. I didn't need it urgently but expected it sooner than 10 days. I never received the order so I file complaint thru PayPal. Thank god for PayPal. Still ended up paying adjustment fee. I have had problems with this company before but thought I would try them again because of the sale. (Big Mistake) I will never, never buy from Best Lace Wigs.com. Never Again.
no response to emails
Very very very disappointed... I have heard pros and cons about this company... But I decided to use my own judgement and try them out myself... They are a cv meaning a little cheaper than most av companies... And they have paypal... Which in this case was a life-saver... So I ordered friday afternoon and of course since it's been a few days I wanted to know the progress of my unit... I emailed...in return no response... I call no response... Basically I tried contacting them more than 8 times using both methods... No response... But of course you can call and tell me you received my payment when I first purchased it... But you can't respond... It's now monday... And ibm not going to send threats out via email... To resolve this problem I simply dispute... I give everyone a chance... I thought maybe their inbox is fluttered but after 8 emails by a new customer there's no way... Word of advice... When buying anything online don't waste your time going back and forth with the company... After you make a purchase that should be enough.. You should receive your product/item and receive great customer service.. But me... I received no response... Do yourself a favor and remember you are the customer and they are the suppliers... Don't argue when you can always get your money back by filing a claim if you can... Remember there's always another business selling the same if not a better item that you want...
The complaint has been investigated and resolved to the customer’s satisfaction.
I've been ordering from bestlacewigs.com for three years. I've had the best service and great quality wigs from them. I've also referred a lot of others who have continued ordering from them because of their service and the wig quality. I'm surprised to hear that anyone has had a negative experience with this company. I have nothing to gain by writing a raving review...I'm doing it because I went through a lot and wasted a lot of money before I was able to find a place that I trust to get my wigs from. I usually order the virgin wigs and they last at least 6 months, some longer. I actually feel bad that anyone has had a bad experience with bestlacewigs...I know how it feels. Well, I hope you are able to try them again and that you have the same experience that I have had. At this point, I won't think of ordering from any other place but bestlacewigs.com.
I ordered a Chinese full lace wig form best lace wigs . Paid over 200.00 for it. It died after two weeks. it's was suppose to be human hair, but i don't think so. It was dry, dull, and stiff, and wouldn't straighten or hold a curl. I agree they send the best wigs to the you tube girls and send us the junk. I won't order from them again. I wish i could find another site to order glue less full lace wigs.
did you ever get your product? because i purchased my unit on Thursday, it is now Monday and i have sent 2 messages... no response. i'm not sure what the issue is but it won't be pretty if i don't get what i paid for.
Bestlacewigs.com is the worst hair site ever i received my wig an it was HORRIBLE it sheds like crazy it was the shortest 16 inch wig i ever saw and it sounded like a plastic bag. I ordered a custom wig with an elastic band cap because i saw online the elastic holds on to your skin to blend better WRONG. I also ordered a widows peak in my wig FAIL it looked like a triangle on the front of my wig. They wig was made of all plastic so it was not breathable. I contacted them and they did respond but they didn't have any solution to any of the problems. They don't approve negative comments on their site so i had to find some where to let people know about they horrible people. They send the high quality to the ''YouTube celebritys'' while us hard working people get the scraps. I saw on their website an apology saying they acknowledge they have been sending out poor quality products and the will work on making it better. That does nothing for me now Im still out almost 300 dollars. I hate this site and i hope i save someone else the head ache they cause.
Is BestLaceWigs Legit?
BestLaceWigs earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
A long registered date for bestlacewigs.com can be seen as a positive aspect for BestLaceWigs as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of BestLaceWigs's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Bestlacewigs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for BestLaceWigs have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Bestlacewigs.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Bestlacewigs.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from BestLaceWigs.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- Bestlacewigs.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bestlacewigs.com may offer a niche product or service that is only of interest to a smaller audience.
Overview of BestLaceWigs complaint handling
-
BestLaceWigs Contacts
-
BestLaceWigs emailsservice@bestlacewigs.com100%Confidence score: 100%Supportinfo@bestlacewigs.com99%Confidence score: 99%Supportsara@bestlacewigs.com83%Confidence score: 83%maggie@bestlacewigs.com82%Confidence score: 82%boss@bestlacewigs.com75%Confidence score: 75%
-
BestLaceWigs social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025 - View all BestLaceWigs contacts
Recent comments about BestLaceWigs company
no response to emails
Pink Lace Wigs
4 reviews
Sport Clips
104 reviews
Tarteel
14 reviews
Makeover Studio
18 reviews
Yummy Mummy
8 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.