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BellSouth / Bogus BellSouth billing

1 Morristown, TN, United States
Contact information:

I relocated to Morristown, TN at the end of July 2007. I lived temporarily in a furnished apartment and attempted to initiate phone service through Bellsouth at that temporary residence. The service order was placed and service scheduled for connection - service was never activated while I was in residence at the temporary apartment (1150 Mcfarland St) Two weeks later I vacated the temporary residence and moved to my permanent address. At that time, I contact Bellsouth to transfer the service order to my permanent address. Service was connected almost immediately.

Months later, I began receiving past due notices from Bellsouth. I would contact Customer Service upon receipt of the notices, and was assured on at least 3 occasions in October and November that my account was up to date and there was no past due balance. In December I received another past due payment reminder, and noticed a billing telephone number other than that of my home phone (the current, established account at my permanent residence). I called Bellsouth and upon looking up the account/phone number in question, was told that service was active at the temporary address from August 2007 - November 2007, concurrent to the service I received at my permanent address. Instead of transferring the service order correctly, Bellsouth simply created another, in effect opening a telephone account at an address where I no longer resided.

I was told in December the incorrectly created/billed account would be cleared and everything taken care of to reflect no balance due. I received another notice in January, at which time I called and went through the same process all over again, being assured the account was being wiped clear, and everything was taken care of, no amount due.

Today I received a call from a collections agency in regards to this bill, which has now been turned over to a debt recovery agency. I once again called Bellsouth only to receive very unsatisfactory service, double talk and multiple representatives who in effect could do nothing but give the same empty assurances that the account/debt in question will be purged and wiped clean. I was informed by a Ms. Rodriguez that someone from Bellsouth will contact the collection agency in question to close the matter and let them know the debt was an error. Ms. Rodriguez [protected]) stated this would be resolved within 48 hours of our conversation which took place at approximately 2 pm on May 14, 2008.

I have been misinformed by Bellsouth throughout this entire process - the error was on their part to begin with, yet I have received shoddy treatment and condescending customer service throughout. Each time I contact Bellsouth I am forced to deal with a new representative, so there has been no continuity or accountability on their part.


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