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Bathroom Crafters / Shoddy workmenship. failure to honor warranty

Lombard, IL, United States
Contact information:
Phone: 800-487-7090

On 9/18/2006 we hired bathroom crafters to remodel our master bathrrom. They did not start the job until 11/2006. What we wanted was.. removal of old tub, a corner jaquzzi put in it's place. Where a closet was, to put a shower in it's place. Ceramic tile on the floor, wall by tub and on 3 sides of the shower.
What we got was a fairly decent bathroom remodel until water started pouring from our kitchen ceiling directly below the shower that bathroom crafters installed.
Several phone calls to them when fianlly they agreed to send a plumber. The plumber told us that the drain pipe from the shower was not installed properly, it was put in on an angel and was forced to be braced by small pieces of board. The plumber had to cut a 2x2 area of my kitchen ceiling away and each chunk had a great deal of mold on it. He left. After several more calls to bathroom crafters, wondering when they were coming to fix our ceiling, we were told it was not their problem and that we were lucky they paid for the plumber. Clearly their moto is that they are so confident they have a life time warranty on products and installation, I wonder if lifetime is from [protected] ??? We had to hire someone to fix the hole in our ceiling and remove the moldy drywall, howver since the plumber that bathrrom crafters hired straighten the drain pipe it presses on the newly fixed ceiling and has now created a nother crack, less than 24 hours after it was repaired. We did file a complaint with BBB, and are in the process of getting a lawyer to take this to court. I agree with a previous statement, stay far away from Bathroom Crafters of Lombard Illinois.

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