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Banggood / order never delivered and no refund offered

I ordered from this deadful company on June 2nd. The item initially stated it would be delivered in 5 - 10 days. This should have been in time for my son's birthday. From the moment I ordered, however, delays of 7-10 days kept appearing. Almost 2 months later, this item has not been delivered and when I ask for a full refund (totally an acceptable thing to do given the circumstances), I am told I will be penalised the shipping costs! What shipping costs? The tracking information can't be found and therefore, I can presume the item has never been shipped. So after sending several e-mails, many many online chats about the order, I am still awaiting delivery. Apparently they guarantee 60 days delivery time... Where do customers who bought now go?

Mi
Jul 25, 2018

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