Awok.com’s earns a 1.2-star rating from 1 reviews and 350 complaints, showing that the majority of online shoppers are dissatisfied with their purchases.
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stereo wired earphones
I ordered last February 2016 for 3 pcs of stereo wired earphones blue color but they delivered purple. I asked them to replace it with blue color, after 2 days they got my items. But up to now April 2 2016 my item was not replaced and even not returned. I kept on calling them daily to return my item but kept on telling that they will make a report about this. How many times do I need to call and follow up about my item? Awok has a very poor service.
defective item and false warranty policy on the site
On the 20th of january, I placed an order for a sony experia z2. On teh 21st of january, I received the phone. However, on th 30th of january, the screen of the phone totally went blank. The phone was ringing, vibrating, so you know it is working, except for the screen. The screen was totally dead.
I called up awok to complain and they said to me that they will pick it up. Usually, since the item has been with me for less than 2 weeks, it should warrant a refund, says their customer care on the phone.
I would like to point out their warranty policy as per their website:
14 days: refund or replacement
I am not sure which of the two policies are applicable to me. I would prefer a refund, since the item was reported broken after 10 days. If they decide to go for replacement, I am okay with it as well.
However, on the 3rs of february, [protected]@awok.com wrote to me that the refund can only be processed only within 7 days. Since my item broken down on the 10th day, it is no longer eligible for repair or replacement.
I was really confused because originally, their website states 14 days. As a potential customer, I would be okay with the warranty policy and trust them to honor what their warranty policy on their website. Now, that there is already a problem, they are telling me that their true warranty policy, the one that is not displayed on the website is really only 7 days. And it will take another 14 days to repair the item.
I called this company and emailed them telling them that I will complain about them because for me, their warranty policy and customer satisfaction policy is only a trick to lure customers to buy from them. After more than twenty emails, I still received no response from this company. They just simply ignored my email.
On the 11th of february, ten days after I returned the phone to them, they returned the same phone to me, claiming that it is repaired. The phone has complete protective plastics on the screen and back cover. I am not sure what they did with it, if they replaced a part but clearly it is the same phone that they repaired. Without removing any of the plastics, I turned it on. Nothing happened. I charged the phone, thinking it was low battery. After more than two hours, I turned it on, and still nothing happened. The phone is now totally dead.
On sunday, february 14, as soon as I got to my office, I called them up to complain about this informing them that I will not accept anything less than a refund! The phone came back to them twice! They told me that they will call me within the day. Nobody called me that day. On the 15th of february, they called me up and said that the reason for not replacing the phone is because it has a scratch.
I was dumbfounded because I did not find a scratch! And when they first picked up the phone from me, they had a checklist stating that the phone was returned to them with box, and complete accessories and without scratch. Now, they are using scratch as a reason not to replace or refund my phone. When they picked up the item, there was no scratch, as evidenced by their own checklist stating they received the phone in perfect physical condition, and without a scratch.
I would like to complain about this company’s tricks. Consumers of this country are very trusting. We believe that in the uae, no one can trick anybody of their money as our rights are protected. Trust is one of the foundations of this country. We have learned to feel secure knowing that nobody cheats or play tricks just to sell. This is probably the first time I encountered any false advertisement enticing people to buy and promising things to earn consumer’s trusts. However, clearly, this company states one thing on their website and does a completely different thing when the items they sell breaks down.
Apparently, I am not the only one having this problem.
If you go to:
Http://www.Complaintsboard.com/complaints/awokcom-wrong-item-delivered-but-refused-to-change-c711598. Html?Page=3
Many customers of awok are complaining about their services and quality of products. Maybe they are not really authorized retailers of the electronic items that they sell. And I am not the only one to whom they sold a defective item to.
They advertise online for outrageous prices which will really make a customer go to their website to take a look. But then after a while you will see that the prices are not really true. You will be given options that are more expensive. Their flash deals do not seem legitimate as they are rarely available on the site. This is false advertising.
Share your experience with awok.com people should be warned about their service.
I purchased CCTV Camera. I asked delivery boy about the checking the electronic items, he said its 7 days checking warranty. This camera is non-working condition. Within 7 days I called the customer care and he preached me that 'Quick and Hassel free warranty means 3 days. Bison WiFi Smart Net Camera, Lens 3.6MM, View Your World From Anywhere/Anytime, Support For iphone, ipad, Computer & Android, X9100C-PH36. Pleas Beware from Awok
i agree with all of them awok is fake
This is my order and what I receive
Hello Alls,
its true that Awok.com Flash sale offer is totally fake. today i apply for 1 tablet & this product sold out within 16 second & i have submit my data within 10-12 seconds. after the pressing enter button the product sold out in 16 seconds. i have always use awok for online shopping everything is fake & product also..
its better for you to use another online shopping like crazydeals, souq ...etc
I am also agree 1000% for what all said toward this fake awok, I made 6 orders and the bad thing I did was I paid on line, pay attention for that, after 6 days they cancel 2 orders without inform me and still now they did not refund me my money, I do a lot of claim and I sent a lot of email to support and sale service but ... F###ing to awok . You can see attached images.
I agree with it, the flash deal is a big lie, when we click on expensive item which is being sold cheaper, they ask for emirates id and email address with name, when you are typing it, you get message that all items sold, i placed an order 45 days back, but still did not get it. Whenever i make a complain they say that it will be delivered soon. No doubt website has cheap stuff but be very careful, i ordered for a phone which was dead.
I agree with what your saying, they basically lure you into the site with low prices as soon as you get there the prices change, especially the flash sale its basically a big lie after a few seconds they say the item has sold out i actually called them up on this and they said theres a lot of people on the flash sale thats why but im not stupid i am on the sale the moment it starts which means the button should go green and the price on the item should reflect the sale price but it doesnt even after refreshing the page which tells me they lure you in with a flash sale then expect you to buy other stuff.
I wouldnt trust them and if you buy anything dont pay online use the cash on delivery option and try to check it before the delivery guy goes away.
balance wheel hoverboard
I have placed an order for hoverboard on 7th feb, the website show delivery in 6-24hrs, but the same day I got a call from call centre, telling me that it will be delivered in min 2 days to max 6 working days, to this I was very upset, and after an heated argument, I was assured delivery not before 10th feb.
Today is 10th feb, I called again to confirm, and today I have been told, since its just 3 days, you need to wait for another 3 more days to get the delivery.
The guy name rameez, was not able to give any satisfactory reason for the delay and their failure to not deliver me by 10th feb. Whereas their website clearly says delivery will be done in 6-24 hrs.
These online group is our fake & unprofessional.
Please don't trust this site.
Regards
ipad air
I had ordered an ipad air and it was delivered to me after a week. When I checked the box, the seal didnt seem original at all. So I opened it and when I turned on the ipad, it booted in chinese and it wasnt even running on ios. When I called them to sort that out they said they arent responsible for any software issues and kept hanging up.
I paid 1799 for a cheap chinese tablet that I could have got for like 1oo dhs in the market. Do not trust awok and their marketing efforts, all their items are fake or damaged to the extent that it is a waste of money. You might as well just burn your money and throw it then spend a dime on this damn website.
damaged products
I recently bought an iPhone online and paid using my credit card,
i thought if did that the order would come as soon as possible .it came a day later and when i opened the box everything seemed fine until i switched the phone on were the touch pad wasnt working i called awok.com over 11times and they always respond with "we will send someone " slogan its been 2 weeks with no responce . i feel like i have been robbed i strongly urge people to never use awok.
IT IS NOT WORKING
I RECEVD A DAMAGE KETIL
I HAVE RECEVICED ONE EELTRICE KETIL IT IS NOT WORKIN IAM COPMLINTED BEFOR TWO DAYS
COPILINT NO [protected] I WAND CHING THIS ONE VERY URGENTLY
i resive damage items . wach mascare and oarty ligts how are refound
I HAVE RECIVED ONE EUROSONIC ELECTRIC KETTLE BUT IT IS NOT WORKINH
Recently i have brought Currian watch, when i received and checked its needle shaking. Immediately i given a complaint in awok website. I received a call after 2 days. They are telling that we have to complain within 24 hrs. Watch is having warranty and not used at all. Still they are not ready to repair or replacement. They are talking about terms and conditions. I request all the Customer, don't buy products from awok. They are selling the products and service part is very worst. I will not recommend any one in future.
1 item in my order is totaly damage, kindly help to get return
i am very much disappointed with awok delivery, this is my 3 rd experience where i got my order in worst condition and i was not get any help from customer support. kindly gide me to get my this issue resolved.
Totally agreed! All items in very low quality! they selling in cheap price to attract people. DONT WASTE MONEY to buy in AWOK!
I purchased one kettle from AWOK.com ...I got the delivery tihin 15days but when I open it the box..on the top of the kettle its mention .power issues that means they are selling a damage or repairs item to the public of UAE..kindly request everyone don't buy any item from AWOK.com they are only.fraud ..they have to shut down .so that no people will feel cheated
I would advise people not to purchase from Awok.com, they are not honest, they do not mention in their deals that the products are refurbished and sell it as brain new items and after purchasing the Items you discover that they are damaged, I complained many times and called the technical supports more than 15 times, no response and very bad attitude.
If you care for your money please do not purchase through this site.
orders
The first time I ordered from them, after making the payment, they call me and tell me they don't have the item I wanted and asked to replace it with a cheaper one. I agreed believing they would refund the excess payment. To my dismay I never found it credited to my account or returned to my bank account. So i placed another order thinking they would reduced the amount. however, once again, they did not have one of the items I chose and asked to replace it with one of lesser value. Luckily, this time I opted for cash on delivery to avoid being duped again. Though they never retuned my money, the items I did receive were pretty good.
I buy a mobile viva mate7. memory was mentioned 8 gb but it is 470mb internal. 2 gb ram but less. No need to buy anything from awok.
bad service
i have ordered about 12 items from awok .com dubai
02nd day they call me and informed that order is confirmed, delivery will be on the 03rd day between 9.00am to 2.00pm
the day which they suppose to deliver i got a call from there logistic dept. saying 01 item not available and i agreed fro the replacement and promised the delivery on following day
next day they call me again from the logistic and informed that one more item not available and offered the alternative, upon agreed on the second not available item as well they promised as the delivery next day
next day again the same logistic guy call me to tell me about the non availability of another product which is in my list -this is how it works in awok . nothing close to souq .com
and still i dont have the order
I order Samsung galaxy s6 mobile(brand new) in Awok .com on 3/4/16, but their delivered on 9/4/16 .when I saw the package is already open piece and not working also. please kindly change new mobile .
regards
Bhaskar
+[protected]
Your technical department cannot arrange a delivery service, today is the 12 days I have to keep on calling and wait for a long queue and got the stupid answer from your side that driver is arranged and will call you on your mobioe number.
And nobody calls. when I call again they give me the driver number for Mussaffah and I am living in Abu Dhabi.
So this is very very bad service of Awok, i am not happy at all this time.
Regards,
Shakil
[protected]
I am telling u, this awok is the number one frod ( wast) online compny in uae market. I bought i fone & becoz of differnt complaint i change 2 times. Now they given apple id locked phon, wen i called they r telling this is my mistak. My money lost. Ther r not responsible for any complaints, they blaming the customer evev with in 7 days of purchase. So i humbly requesting all frnds dont purchase any thing from awok, not only this they given charger duplicate.
Muneer
bad sales behaviour
This company send out emails and Facebook marketing advertising attractive deals. You place your order and then you think great when a customer representative telephones to confirm the item is in stock and schedules a delivery window. At this point you think great! During your delivery window they telephone to say the item is no out of stock and offer you an alternative product. They are a stock clearing house for items that aren't shifting well and if you accept their alternative product, you've just fallen for a great sales scam. Avoid AWOK.com!
no value for customer complaints
Very bad service for customer complaints... Not taking any positive response for customer complaints... Please dont purchase from this site... No guarantee for your goods... I have booked for white colour tablet and they provided black. But in box it was the colour mentioned is white. The charger was not working. So I returned to replace it and no proper response from the customer care... So better you can purchase from any other website.
The complaint has been investigated and resolved to the customer’s satisfaction.
i wish that i read this messages before ordering awok is a scam
Don't trust any of their brand electronics offers..like example i phone 6 aed 327..it is really fake and their marketing technique. Dont wait to next deal..waste of time..its fake
I ordered few items from Awok last month, the delivery was on time but some of the items i bought were damaged. and the fact that the delivery fee is Dhs. 25 I ordered the items together but they deliver them separately which is I need to pay again the delivery charge. The flash sale they are posting especially the gadgets is a BIG JOKE! That was my first and last order from them. Souq is better!
AWOK is the biggest ### service provider, i recommend not to purchase anything from them. its a pure waste, service is third class, no value for customer complaints, no action, no initiative, it feels like we are speaking to walls to break our own head, sent them so many mails on diff issues but they are totally irresponsible, totally unprofessional approach.
I bought iFlash drive 64GB from Awok. Both units are counterfeit. The iStick software from the original manufacturer detects these as counterfeits.
The customer care and technical support are rude and accept no responsibility for the items they sold.
I am left with no option but to report them to the police or if i can find any consumer society that can deal with this case.
Dear All,
one week ago i ordered watch online but still not delivered. i have received call after order confirmation that they will delivered next two to three days.
i tried to call them but both toll free number is not reachable.
no support from AWOK.
this is worst online service i have ever been seen.
Hi all, My name is Arindam & based out of Karama Dubai. Let me to add myself in this circle. Yes all the allegations are 101% true & real. I'm also one of the poor customer who has been cheated by Awok.com. During My 2016, I purchased a mobile "Motolife N6 Plus" where in the spec. it was mentioned that the storage capacity is 8 GB and it has micro sd card facility. But when I started downloading apps & when it reaches 4GB, I found next not a single small size app is not storing there" system showing insufficient space" then I bought one MicroSD card & inserted into the slot, & I found SD card is not detecting. The handset they sold was full of manufacturing defective piece, but when I put the same card into my Nokia set, it was detecting easily. I raised complaint, the ###ing guys has picked up my handset & after three days returned back to me with the same condition. I strongly suggest every body NOT TO BUY EVEN A SMALL PRODUCT FROM THE SAID CHEATING SITE" The MD's name is Ulugbek Yuldashev & his email id is ulugbek@awok.ae
I just made a purchasw of 85 AED including the shipping fees
I paid online via credit card and the transaction was made successfully
After that I got a message on the website saying that the order has failed
I wasn't even given an order number!
My money was transferred from my account to AWOK already!
I tied contacting their website and email but I got no response
Talked to them on Facebook but they immediately blocked my Facebook account!
What can I do now?
Email: zaid_turtl@yahoo.com
Recently I purchased one Samsung grand prime white phone and paid it on that the time of delivery. But they delivered a faulty one with display problem(Yellow shadow in background and doesn't show the true colour of any picture), when I contacted them they promised for a replacement with a good phone. But, again and again they delivered me the same faulty phone(Same serial number) for 4 time without resolving the issue or replacing the faulty with a good one. As a result of frustration, I told them that am not ready to use the faulty phone and cancelling my order as you provided me the faulty phone and requested to give my money back. I request everyone to please do not purchase anything in on line from AWOK, if still you purchase anything then I bet you that it will be a nightmare for you. Cancelled my order on May 28, 2016 and I don't know when I will get my money back? or I need to forget it.
Awok invoice number : Invoice: [protected]
i also received 2 mobile phone the specs mentioned on the box were different from the real one, i returned both of them but haven't received my amount back, its almost more than one month . they are not taking any serious step towards customer complains.
wrong item delivered but refused to change
I buy a cell phone named galaxy grand neo gt-i9060 for aed 797.00 as they show the internal memory was 16gb, the item delivered to me on 24 may 2014 but on the box nothing was mention about the specification so I open & check the internal memory of item is found 8gb next day I called them about the mistaken. For the first 3 days the promised me that the will changed it while I continuous called them after 4days fighting them at the told me that there is no model with 16gb available.. I request them to interchange with any other 16gb model but they refused me.
these people are absolutely fraud and also provide you fake product and never offers you service. once you purchase you will surely regret
I buyed 2 air pods form this avok shopping site when I receive and checked the thing one of this is defeated. So as per their policy I clame. They took it back and it's going to be 1 month I didn't receive it back.
Awok.com cancelled my order without any notification and now no one is even willing to listen to me.
Please help if anyone can.
They cancel my order without my permission i have ordered 5 times and it cancel automatically i hate it contactbme on rukhsarsunshine@gmail.com
I bought a humidifier for 1 dirhams so I bought the item and it came at 28, Sunday, 2019 .but the product didn't work it seems like one of the mist magnet doesn't work so can u please give me a replacement of the same product
to day i bought a LG mobile from awok it's not proper working
and battry timing 4 to 5 hour only
lenovo watch its not good the time not accurate and not totally working good i need to repleace
Good day, I ordered 4 items with delivery charges. I received only one items and they add another extra delivery charges for the remaining 3 items. For your information am not going to pay extra delivery charges because delivery charges is once.
Thanks
Damge plas change
I want refund for the mobile i purchased samsung m30 its FAKE 2 unit i both 600 dirhams..it was for my 2 son but when they open it was not original it was all fake samsung mobile i want to refund my money of 600dirhams.
About Awok.com
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Awok.com emailssales@awok.com100%Confidence score: 100%Support
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Awok.com addressAbu Dhabi, United Arab Emirates
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Awok.com contacts
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