AT&T / bundle scams
I sent this as a comment on some elses complaint but though the rest of you might like a fill in on this info as well...
Welcome to the NEW AT&T!!! You see, a lot of customers have or had bundles thru ole reliable Bellsouth that gave them a lot more discounts than anything that is available through the “new” AT&T today and as long as the customer doesn’t change anything on their package or services, they can keep the grandfathered plan. Through Bellsouth, even if a bundle was “accidentally” removed, it could somehow…miraculously be corrected or substituted. NOT ANYMORE BOYS AND GIRLS!!! Now, the minute you change anything, poof…your prior bundle and any of the perks in discounts it offered are GONE…GONE…GONE and cannot be put back. They are trying to get rid of these bundles at warp speed because the new bundles only offer discounts of $5 or less…total, when some of the old ones offered discounts up to $10 per bundle item in some cases.
They are also doing this with most of their old long distance plans that offered awesome per minute rates. They change the bundle…the old long distance plan is no longer available in the new bundle structure and again…the customer gets shafted paying more and there is absolutely no way to correct it. The rep plays stupid…the supervisors apologize profusely but still don’t fix it and AT&T…well, CHA CHING!!!
Don’t get me wrong…Bellsouth wasn’t much better…they were just smaller so they worried just a tiny bit more about their customer service, employees and competition. AT&T is one of the big guns, so…they definitely and 100% absolutely COULD CARE LESS!!!
Oh…and one more thing…please understand something, when you tell AT&T that you’re going to switch companies if they don’t fix the screw up they made, THEY DON’T CARE!! The company that you “switch” to is renting the lines from AT&T, so whether you get the service from AT&T or the “competitor”, AT&T still makes money!! CHA CHING!!
AT&T rants and raves that they were ranted “#1 in customer satisfaction…” blah…blah…blah (where they get these stats…if you can find out…please let me know) and that they pride themselves on serving the customers needs and not their own, then let me ask you…if customer satisfaction is their main concern, then why when you call for JUST customer service, does that poor rep have to shove 10 different products down your throat? Why does a “customer service” rep that your trying to get to help you reduce your bill have ridiculous monthly quotas that they have to meet at 100% or more every month OR ELSE? Good questions…right!!!
Like I’ve said before…any information I give you here can easily be found with just a little research. This is FREE information I’m providing and if it helps anyone in the slightest…your welcome and GOOD LUCK!!!
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