Astro / installer service

Sibu, United States

I am a loyal Astro subscriber for the past 5 years. However, recently I received a call from Astro centre that I’m entitled for a PVR decorder as I paid for the package superpack 3 since 5 years ago. However, I needed to pay for rm100 if I wanted to install the new decorder now as I needed a new adapter. I was very unhappy why I was not being offered this PVR in the first place during installation 5 years ago? And the installer who came to my house charged me rm150 instead of rm100 as claimed by the Astro centre. I’m going to lodge a complaint at the consumer service centre for their proper action.

Oct 23, 2017

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