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Aspire / A charge on an old account being on credit report

1 P.O. Box 105341Atlanta, GA, United States
Contact information:
Phone: 1-800-348-8783

Approx., 3 mo. ago a loan company pulled credit report and noticed a charge of $379.00. That bal., was applied to a new account with them, and was paid off. Now I have to get a letter to the loan company from Aspire stating that the old acct., was closed and bal., charged to a different account number and that account was paid in full. I've talked to customer service and they've told me they could help me but all I keep receiving is a notice of the newer account being paid off. I've had to talk to a 'so called manager' who also stated he would take care of it, and again received that same notice. I'm getting a letter to the credit report people, but in the mean time is there anything that can be done to get me that letter I need? I have a check from the loan company to pay that balance off, and it could be put into my checking or savings account to pay other bills, but can't until I get that letter. Thank you for your help.

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