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Asos.comDisgusting company!

That was my first experience with Asos and certainly is the last. I went online and decided to order something from Asos for my husband's birthday. So I purchased two pairs of shoes. After they took the payment I received a confirmation email. Several days later I got another message stating my order was cancelled. I contacted customer service and was told that my order was cancelled because they could not verify my credit card information. They asked me to send in a copy of my passport and my credit card information. They said that this will only be fixed if I provide those documents. So I demanded a refund, but there is still no money. I tried to contact them many times, but it seems like they decided to keep my money. Disgusting company!

Li
Feb 08, 2016

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