I agree with everyone else the customer services with this company is ridiculous. It seems as if they have dedicated there website to complaining about https://www.complaintsboard.com
instead of actually addressing there own problems. If these were false complaints why has there been 40 complaints in the last year with the BBB? They almost never respond to e-mails, no return phone calls, and don't even abide by their own policies. My client ordered an item in January and they didn't even bother to ship it untile clost to the end of May. All they did was send an e-mail stating that backordered item would be shipped w/in 90 days or refund given. 120 days later they ship the item its returned back to them and Armed Forces refuses to give a refund just "in store" credit, as if that is what someone who waited 4 months for an item to be shipped really wants. Since when was it against the law to have an opinion about a company that refuses to help. This is not a fake complaint but will hopefully help others from making the mistake of buying from this merchant.