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Apria Healthcare / nonexistent customer service

1 United States Review updated:

My 6 year old son had surgery and needed the use of a wheelchair for the past 7 months. Dealing wtih Apria has been a constant source of frustration. From the initial request to an exchange that had to be performed until the final request for pick up of the wheelchair, there have been obstacles at every stop. Phone calls to the branch have a wait time of 17 minutes, phone calls to service reps are not returned, and the delivery process is maddening. They showed up at 9:45pm to pick up the wheelchair and acted clueless to the time when I pointed it out to them. Billing has been inaccurate and difficult to sort out. I finally filed a complaint with the better business bureau only to find out about this company's blemished reputation. I wish I had done some homework before dealing with them initially. Avoid this company. They've got some serious customer service issues.

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Comments

  • Ab
      25th of Jun, 2007
    0 Votes

    If you somebody would like to be a witness for a Denver law firm in a case against Apria Healthcare, please contact Abbey at acohen@irwin-boesen.com or at (303) 320-1911. Our case involves Apria's failure to provide and maintain oxygen equipment for one of its patients.

  • Ph
      4th of Feb, 2008
    0 Votes

    anyone know of a better provider? I need to seriously change cuz Apria customer service SUCKS

  • Ru
      9th of May, 2008
    0 Votes

    O work for Apria, they treat their employees as bad as they treat their patient's. Any company would be better than apria. You have the right to choose your DME company

  • Lt
      23rd of Oct, 2011
    0 Votes

    This place is horrible. We've been paying them normal payments but it wasn't enough for them apparently because they ILLEGALLY accessed our bank account and withdrew over $900!!! We filed a police report against them and got our money back. I also started a website dedicated to bashing these jerks over at: apriasucks.com

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