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Ann Taylor Loft Clothing / poor customer service and return policy

United States

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in the future. I place an order on dec. 4th and it has been a nightmare with your loft since. i put in the wrong sizes and quickly called back to change only an hour later. i was told i couldn't just change the sizes but i would have to reorder the whole order again. then the cust. service representative ordered 2 of the same pair of pants. I wound up with 300 dollars of unneeded merchandise. I mailed the items back a week ago and i have now been told that I will not be refunded until mid-january. this will wind up being a month long ordeal with loft and i encourage all to spend their hard earned money else where

El
Dec 17, 2014

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