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Angelbare / Poor Service

1 1193 Walnut Street Suite 8, Newton Highlands, MA, United States Review updated:
Contact information:
Phone: 617-527-0002

I went to this beauty place to get my Permanent Makeup done. I waited for 20 mins in waiting area cus she was having a meeting. She gave me some forms to sign before the consultation. There is a line on the form indicating that I understand this is a two visits. I signed without knowing it would be such horrible experience. She doubled book appointments. When she was helping me, she was helping someone else as well. She did not spend much time consulting what kind of color I want on my eyebrows. She simply asked me if I want brown or black. I told her and thats it. She started the session. I noticed, she didnt spend time to change the pillow case and sheet after this other client left. During the session, she answered the phone at least twice. Then She drew on my eyebrows, I noticed the color was very dark, she explained to me that the color will soften up and since I requested for the hairline stroke method, the tattoo should looks like real hair. Everything went fine until I saw my eyebrows, the color was very dark and the shape was uneven. She told me not to judge until I go back to the second visit. She did not give me any after care medicine but a pack of ice and cutip and told me to go home and put vesaline on. However, my eyebrows did not turn out to be how she stated, color was still very dark and i do not see any hairline stroke at all. I got very worried so I asked her, she said to come back in a week, she will take care of it. I was still worried cus they just look horrible. I consult another artist, she told me I should not do anything to my eyebrows until they healed cus now its not fully healed yet. But the artist at Angelbare did not even explain that to me. I started to doubt whehter she really cares about my well being at all. I do not want to go back for the second visit since first i dont think she did a good job, and second, i dont think i received the care I deserved. I asked her if she can refund me some of the money since I do not want to go back for the second session. She refused, then I told her i might need to file complaints and also consult my lawyer if its necessary. Then she called me back and said she consulted her lawyer, she can use me cus I said bad things about her work. Is that even possible? I am very upset.

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  • Su
      19th of Oct, 2008

    I arrived at Angelbare, with my sister, to get my eyebrows. Sheila Whitmore kept referring to me with a different name and gave me 4 pages to fill out before we started the session. I filled out my personal info and signed all pages. I asked her if I could have my sister with me so I can get her opinion on how I would like my eyebrows done since it is going to be permanent tattooed to my face. She looked at me with a blank look, stared at my sister, and said (word for word), "You want her opinion? Look at her eyebrows. They are crooked and yours look perfect, so why do you want her opinion?” My sister and I were shocked. I told Sheila that’s ok, we can just get started without my sister but Sheila continued to offend my sister by staring at her and saying, "Her eyebrows are crooked, they are too long, and too big". My sister told her that was very unnecessary to judge her eyebrows and to say all those offensive words only just because I asked if my sister can give me her opinions. Things got out of hand because she kept screaming louder at my sister saying that she had no right to give me opinions because her eyebrows weren't "at her standards" to give opinions. She said that we were very unprofessional (go figure) for arguing with her since she knew what she was doing. I grabbed my bag and told her I'm glad to have found out what personality she had because if my eyebrows didn't turn out the way I liked it- she would lash out at me. I took the 4 pages that had my private info on it and clipped it under my arms to walk out with it. She used her hand to stop me by my shoulder with one hand and used both hands to jerk the paper out from between my arm and bag. I was shocked and I didn't think it was right so I held onto the paper while we both we jerking. Sheila said she wanted her paper back and I said that it was MY PRIVATE INFO on it and I didn't think it was right for her to keep it. We continued to argue about that and she screamed at me to throw it in the bathroom from behind me. I refused to, with that attitude, to abide by her request. While walking down the stairs, she said (word for word), "Good luck on finding a boyfriend". We couldn't believe our ears, so we turned around and I asked, "Why do you keep making rude comments?! You had no right to judge my twin sister's eyebrows with your rude comments just because I wanted to get her opinion on what's tattooed to my face." Sheila had no explanation for it. She argued with us and started changing the story around to try and justify what she said earlier, she told us that she just wanted to give her opinions on my sister's eyebrows because, with all clients, when they come with someone she judges them as well so she can get their service. After leaving, she called me and apologized from this number (617)777-3390 and said that she didn't mean to offend us. I told her that what she said was very unprofessional and if she had an overweight daughter, wouldn't she take it offensive if the doctor said she couldn't give her opinion since she was fat as well. (Sorry, had to do it) She tried to give me some story that she had similar to this and I told her I refuse to listen because I will admit the truth and quote her word for word. She said, as an apology for her actions, she wanted us both to come back so she can give us a session on our eyebrows. Of course, I said no. There is no way I'm letting her even give me a free session, let alone, pay her for her services. So before you think about going to Angelbare with Sheila Whitmore, ask yourself- Does my mother, sister, or friend have eyebrows up to Sheila Whitmore’s standards to give opinions because if they don't, you will suffer the consequences of Sheila Whitmore rudely pointing her pencil in your face, jerking her expensive paper from your hands, criticizing your loved ones of how unperfected their eyebrows are, and wishing you good luck on your adventures of never being able to find a boyfriend.

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