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AMT Warranty Corporation / Failure to provide Service under Warranty

1 44131, Cleveland, OH, United States Review updated:
Contact information:
Phone: 866-268-4848

Right before the standard warranty on my Samsung dishwasher ran out, I purchased an extended 2-year warranty on 08/10/2010 from a company that a Samsung Corp. representative recommended. The name of this company is called AMT Warranty Corp. Now my dishwasher is in need of service. I called the the costumer service representative of AMT Co. on 10/08/2010 to schedule a service request to repair the dish washer. In the intervening between my first call more than a month ago and now I have gotten so far as to getting a direct line to a person, who had promised to schedule a service visit with a local repair store in my area called VideoTech Center. But when I call this local store, they say they have not record of AMT Warranty Corp. calling them to schedule a service request. I have been patiently waiting for this situation to be taken care by leaving numerous messages on the direct phone line of the AMT representative answering system. But neither this person nor anybody else from ATM Co. has ever returned my calls. At this point I feel the situation is hopeless I have not other recourse but to file this complaint for unfair business against this company. I will be very surprise if this behavior is an isolated event given the way I have been treated in my iterations with various people who work at this AMT Warranty Corporation.

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  • Ja
      5th of Jan, 2012
    +1 Votes

    I renewed a warranty on a samsung refrigerator on December 8, 2011. They cashed ny check on December 16, 2011. However, I still do not have a warranty in writing nor can they provide information on when I will receive this information. I just called today January 5, 2012 to complain. If I do not get an answer in the next few days I will ask for my money back. Terrible service.

  • Da
      22nd of Jun, 2013
    +2 Votes

    June 22, 2013. I appreciate this web site. There seem to be a lot of complaints about this company and related affiliates. I am almost eighty years old and have seen a lot of "warranty" scams. A few days ago I received in the mail an offer for a warranty to cover my exterior water service line. The offer came from a company in Topeka Kansas claiming to represent AMT Warranty Corp. I replaced the line two years ago for a cost of less then $1, 000.00; it was not leaking but the house is about forty years old and all water lines do eventually rust out. I believe the average life of this is about 80 to 100 years in Kansas. Anyway, the cost of their warranty is $59.88 per year, so the company would collect on the average $4, 790.40 and have to replace one line at a cost of about $600.00. Some customers may think that would be a good deal, but the service may not be rendered even if it is needed.

  • Ri
      30th of Dec, 2014
    +1 Votes

    People need to remember that the large print giveth and the small print taketh away. These types of solicitations are usually guised as being semi-authorized or referred by local utilities. For that matter, there is an attempt to make it appear that this is a local business when in fact it is likely far away from you. In the case of appliances, the retail outlets who offer this service, which they have zero investment or responsibility for, are richly rewarded for selling you a piece of paper they, themselves, will never have to stand behind. From the hundreds of complaints about Homeserve and AMT Warranty Corp I've seen they are apparently either extremely tardy or outright unresponsive when attempts are made to contact them for services that would ordinarily be considered emergencies. Again and again we read of unanswered phone calls, shuttling around your calls to four or five different individuals, inept sub-contractors not even bothering to show up or return and incompetent work. Stop and think, is an organization like this going to find you the best repairmen in your area or the cheapest?
    Even more disturbing, it seems that those most adversely affected are senior citizens.
    They count on you either not reading the fine print of purposely confusing legal mumbo-jumbo or forgetting you purchased the policy and never hearing from you. And if that doesn't work, you will be worn down by the intentional non-response.
    In case you didn't notice folks, your government no longer protects you from the lies of corporate America. Nearly every TV commercial (commercials which have swelled to occupy 25% of your viewing time) either misleads or simply presents Flo-type of cartoonery, sound and fury signifying nothing.
    When we all allowed the corrupt Supreme Court to rule that unlimited money may now undermine what was once democracy we lost our country. And this isn't an insane Obama rant because he never had a chance as long as the progeny of several slave owners, from both sides of his family, the Alabama born Mitch McConnell and the profiteers of confusion were in control.

  • Ob
      16th of Mar, 2015
    +2 Votes

    Thanks David and Richard. Richard what is Flo type marketing?

  • De
      21st of Nov, 2015
    0 Votes

    AMT Warranty in conjunction with hhgregg did not provide me with service for my GE Washer, GE Dry, & Samsung Fridge ($5, 000).
    I called in July 2015 for service on my washer that was replaced by GE because the machine malfunctioned & flooded my 2nd fl.
    I blogged about it on every review cite I could find, i.e., Home Depot, Lowes, Amazon, etc. Some of the retailers kept deleting my review so I went to Amazon & posted a review. Amazon is honest. GE emailed me & replaced both the washer & dryer.
    Because the numbers didn't match, they said I needed to contact hhgregg/GE to verify replacement. I told them I had a delivery receipt showing GE replaced the models. I faxed & emailed the info to both the store & AMT Warranty. It is now Nov. 2015 & I keep calling & nothing is being done. I called in Nov. 16, 2015 & they said they couldn't fix the fridge until Dec. 2015--it will take 7 days. That's actual 17 days. They keep asking me to keep faxing. I have spent $560 on warranty products with AMT (fridge, wash, dryer, tablet). I do not recommend this warranty company. I had Sears Whole House product warranty for over 20 yrs. & they were awesome. They service all products regardless of the brand. I have all the email & fax data. Can anyone tell me how I can get my $560 back for noncompliance with their contractual agreement with me the customer.

  • De
      21st of Nov, 2015
    0 Votes

    I purchased $560 in warranty products from AMT Warranty for individual products between 2012 and 2014. I have yet to receive appropriate service. My warranty products terminate in 2 years. I will eliminate all future purchases from this company as well as companies that use their services hhgregg. I have purchased a Sears plan for $59.99 per month or $719.88 per year. The plan covers my "whole house", i.e., AC, plumbing, fridge, wash/dryer, plumbing, etc. not just 4 products at $560. Switch to Sears they have several plans whole house, appliances, & Systems.

    You get what you pay for! Don't forget to read the fine prints on AMT's service brochure. If they think it cost too much to fix your $3834 brand new Samsung appliance, they'll replace it with someone's used mess, a rebuilt mess, or new. New, do I believe that if I cannot get them to show up on a repair call made during July 2015. It's now November 2015. Under repair plan coverage, it states that they provide up to 10 years of coverage on major components for selected items. The contract is for 5 years so this statement is very misleading.

  • Pm
      29th of Jul, 2016
    +1 Votes

    thank you all for sharing your negative experiences, I will look elsewhere for coverage

  • Ta
      19th of Dec, 2016
    0 Votes

    Everything that has been said about AMT Warranty An AmTrust Financial Company is absolutely true, but much worse.
    I spent $4, 712.54 for new appliances at hhgregg. I have been trying to get service for my Samsung fridge, Samsung tablet, GE washer/dry for the past 5-years. I have often given up in frustration. Perhaps that is exactly what the company hopes will happen. That way, they don't have to honor their service agreements. This certainly saves the company money and takes your money. The sub-contractors they send to your homes are not employed by the company. They will send any Joe-Smo to your house, and if that person damages something while in your home AMT Warranty is not liable. The tech broke the dryer while working on the washer, installed a non-model specific part, and crushed the Z-Flex stainless steel vent pipe.

    If you have to switch our a lemon appliance for a new one, AMT Warranty will not the service agreement even if hhgregg had to switch out the appliance due to no fault of the owner. They will give you the run around for years and not honor their agreement.

  • Ju
      16th of Mar, 2017
    0 Votes

    omg this company has been a nightmere dryer from lowes we bought the extended warranty samusung dryer 900 dollars now its broke the warranty people giving us the run around said a month to get parts lowes should do something they sold the extended warranty rude cust service people first its 2 weeks now a month to get parts

  • Ro
      19th of May, 2017
    0 Votes

    I purchased a service plan that they sent me thru an email, on a 2014 silverado, said it wouldnt go into effect for 1000 miles or 30 days.I went around 5000 miles and 32 days and my a/c went out, was told it was a preexisting problem and they're not honoring there contract,

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