AMT Warranty Corporation / Failure to provide Service under Warranty
Right before the standard warranty on my Samsung dishwasher ran out, I purchased an extended 2-year warranty on 08/10/2010 from a company that a Samsung Corp. representative recommended. The name of this company is called AMT Warranty Corp. Now my dishwasher is in need of service. I called the the costumer service representative of AMT Co. on 10/08/2010 to schedule a service request to repair the dish washer. In the intervening between my first call more than a month ago and now I have gotten so far as to getting a direct line to a person, who had promised to schedule a service visit with a local repair store in my area called VideoTech Center. But when I call this local store, they say they have not record of AMT Warranty Corp. calling them to schedule a service request. I have been patiently waiting for this situation to be taken care by leaving numerous messages on the direct phone line of the AMT representative answering system. But neither this person nor anybody else from ATM Co. has ever returned my calls. At this point I feel the situation is hopeless I have not other recourse but to file this complaint for unfair business against this company. I will be very surprise if this behavior is an isolated event given the way I have been treated in my iterations with various people who work at this AMT Warranty Corporation.