SUBMIT A COMPLAINT

American Lighting - Item No: 93041w -Faulty Goods - No acknowledgement

Dear Sir/Madam

Firstly I am somewhat disappointed that I have not received a reply to my email below, and amazed that form your companies customer services perspective my email was not even acknowledged.

Notwithstanding the fact that I have bought a simple and cheap desk lamp (for clarity I am happy with the lamp as it is sufficient for me needs..although my needs are a little more than the initial 6.5hrs of artificial task lighting received) my complaint is what appears to be the low quality or substandard bulb you issue with the lamp unit.

Since contacting you directly (as indicated on you assembly instruction leaflet - as "Do not return to place of purchase" what stamped on the bottom together with a telephone number in the US (Not Toll Free) . Having visited your web page I have contacted those listed on your contacts page as I am not prepared to waste more money on phone calls to the United States.

For your information I have since returned to Office Max with my receipt for the lamp and I was told that they would not replace the bulb or the unit and that I would have to buy a replacement bulb. Only to find that Office Max doesn´t actually carry the spare bulbs for this specific lamp.

It is also noted that there is a list of of replacement parts/bulbs which came with the lamp unit, again with a phone number that I can call to have a replacement bulb shipped to me in Mexico. For the same reason noted above I have not contacted this number directly and hoped to receive a response from American Lighting first. I hope that this second email will prompt at the very least an acknowledgement to this matter in order that I can receive a replacement bulb for my existing lamp or alternatively arrange for return shipment of the same and a full refund.

I look forward to hearing from you very soon.

Yours sincerely

David Rogers

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