AMC Theatres reviews and complaints 1
View all 427 complaintsAMC Theatres - customer service at box office counter
Experienced the worst situation of my moviegoing experiences ever, all before setting foot into a theater.
An employee and his supervisor, both laughed and scoffed at me and my wife over a simple problem with the AMC app. Unprofessional, rude and embarrassing.
The first employee kept saying "I didn't pay for anything" after showing him an email confirmation from AMC and kept arguing with me after I asked to speak with a supervisor, repeatedly.
Finally, a supervisor arrives, Luis Aquino, who presents the same behavior and attitude, defending and supporting the previous guy's actions, while smiling, smirking and aggressively throwing his hands over the register and leaning in at me and my wife. Disgusting. We just wanted to see a movie together on Christmas Eve. Video will be posted online about this. Completely unnecessary and embarrassing for other customers around us as well. Completely shocked by this low-grade level of customer service from AMC.
Latest AMC Theatres Reviews
Guest readmit pass Theatre 3- (Chantilly) Montgomery, Alabama Sexual Harassment amc refillable popcorn buckets AMC Theatres gift cards not accepted at AMC TheaterGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!