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Aldo Shoes, Bridgewater NJ / customer sevice

1 400 commons wayBridgewater, NJ, United States Review updated:
Contact information:
Phone: 908-707-1107

To:BBB

My daughter purchased a pair of shoes form Aldo on line when she received them. They did not fit correctly. Then she was told she could return them at the local Aldo store (Bridgewater commons mall, Bridgewater NJ). They gave her a hard time. She was told that if she didn’t have the visa on her they could not take the shoes back and that that is visas policy not Aldos policy. So I called visa and they told me that that was false. I then called the main number for Aldo. The gentleman how I spoke with was very helpful. He told me he would call the Bridgewater location for Aldo to fix the problem for her so I gave him her name and she drove back to the store to return the shoes. When she got there they said no one had called the man in the office. A man in the Bridgewater store called the main Aldo office where they denied having spoken with me…. So I called the Aldo main customer number back and spoke with a different customer service rep. And she told me something totally different then the first gentlemen had about Aldo policy. I just really didn’t appreciate the attitude that I received form this lady or the run around I received from the Aldo customer service and the Aldo Bridgewater NJ location.

Thank you & Brgds from
An annoyed mother with a very upset daughter.

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Comments

  • Re
      11th of Dec, 2009
    -1 Votes

    You idiot.

    You were entitled to a refund in the MANNER IN WHICH YOU PAYED. Which means your VISA. Your daughter is not you, therefore would not be able to get the refund. Aldo cannot refund it in a different form of payment other than a gift card without it being FRAUD.

    Stop being lazy and just go return them with your own damn visa.

  • Rh
      27th of Dec, 2009
    0 Votes

    If it was your Visa, most times you need to be there. Not her, you. Most places do that now - if you pay with plastic, the plastic is needed for a refund. It helps loss prevention in a big way. The store did not give her a hard time, they were stating their policy. If you order online, there should be a disclaimer somewhere stating this. If there wasn't, then it would have been on your daughter's receipt or on the packing order. Did she not read before she purchased? Don't make a mountain out of a molehill.

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