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Aig Valic / will not give me my retirement money

1 United States Review updated:

Oh, Yes.. I have beeb dealing with AIG retirement service and they are really really bad. I mean.. Here is my story to share with you. I worked for the company that offered 403K and I had the aig retirement account for about 6 years. Then, I moved to another company that offers 401K, which does not allow to take 403 plan. So, I wanted to change the company to roll-over the 403 plan to traditional IRA with the American Funds, which I had the educational funds for my son. I have been working on over four months to get the just right form to sign to release the fund to roll-over. They asked me to get the nortorized signature from the spouse on the form and then asked me to obtain the release signature from the former employer and on and on. When I first asked about 4 months ago, they did not even bother to contact me or tell me the instruction how to proceed. Meantime, they killed the all the time and dragged the process and then send me the form ( the right form) after two months. After I sent out the sponse's notorized signature on the form, they took another two weeks to resend me back by stating that I have to get the former employers' releasing signature. I already told them that I don't have any existing loans against 403 plan and I quit that job a year ago.. can you believe this ###? They are really bad. I met my former employer yesterday and they told me that they don't deal with AIG company anymore because they sucks to suppor the customers's need. On the top of that, my former broker did not communicate to update with American Funds, who trustsed AIG to open the educaitonal funds about my updated address for the past TWO YEARS. I cannot trust the business relationships with AIG. They dragged to release my funds and would not facilitate the process that I need. I hope that more people can put their experience in this ad and we should voice our opinons here. They are really bad.

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  • Ad
      14th of Jul, 2009

    JP...I agree with you, from what I have had experienced as financial advisor, my clients have only had problems with AIG Retirement & AIG SunAmerica Mutual Funds, they create headaches for everyone. I would definitely rollover your old 403(k) into a traditional IRA, since you no longer work for that company. I love American Funds and also Franklin Templeton. Good luck JP!


    -1 Votes
  • Na
      19th of Feb, 2010

    I am currently having a problem with AIG retirement. My school district wired my sick pay money on Dec 30th to VALIC with the intent that it was added to my 403b. As of today, Feb 19th, it is still not in my account. I keep being told that VALIC has the money, but my application to have it deposited is still being the meantime, they have it in a Money Market I fund and it is less money than the original amt wired. No one will give me answers so I have now submitted my complaint to the Federal Reserve.

    +1 Votes
  • Kc
      3rd of Aug, 2010

    AIG Valic not only seems to have no relationship with their individual representatives, but also does not update their files with the most recent name that can signature your release to obtain your money. They then nail you with a 20%-40% fee for withdrawing early so you lise 1/3 to 1/2 of your retirement. I am getting my money out of there and then reporting them to better business bureau. DO NOT DO BUSINESS WITH AIG VALIC!!!

    0 Votes
  • Va
      9th of Aug, 2010

    My story as to why anyone who really cares to protect their retirement better take some control of it and TAKE IT AWAY FROM VALIC!

    Did two online transactions that never went through. Am holding transfer printouts. They were researching this 1.5 months ago! Of course I never heard a thing. One month ago I requested transfer paperwork to move all of my retirement assets away from VALIC. I never received them after calling and even having it confirmed that they were being sent! This organization is unbelievably incompetent. Today I spoke with a supervisor and she informed me that they had never been sent. So, now she is FAXing them. Why do you think they would not FAX them when I asked previously? I believe they will hold the funds as long as possible before permitting them to be transferred out.

    Oh, and why do you think I made the decision to move out of VALIC in the first place? About two years ago, I called my VALIC representative to see why I had not heard anything from him in a while after he had directed my Fiance and myself into certain investment vehicles that we were supposed to adjust periodically. What a surprise--he had quit four months previously and we were never notified by VALIC! So, when I called VALIC, they did not even know they had our accounts!

    Then, just recently, our new local representative (in Hawaii) could not answer a basic question for me and informed me that she would not call the national VALIC office to find out the information for me because she would have to wake up early in the morning to do so and she had kids to send off to school. So, I asked her why she couldn't wake up an hour earlier to do this as I am her client! I ended up waking up at 5 AM and making the call myself. (Oh, and did I tell you that my holdings have not made a cent of profit since 9-11, but rather are still at 40% of their original value. However, every quarter, the company removes the fees to pay the people who are supposedly the representatives that work for me, the client.) So I called to ask a very easy question about warning statements on the VALIC website and it took a supervisor 1/2 hour to figure out what the website actually meant! And when we were done speaking, it was my opinion that she nor her boss understood anything about their own regulations posted on the VALIC website.

    +1 Votes
  • So
      14th of Aug, 2010

    To avoid any possible headaches in the future, DO NOT DO ANY BUSINESS WITH AIG VALIC!

    They make it virtually impossible for prompt and timely distributions, transfers and/or rollovers to occur from VALIC accounts. They will not post the necessary forms on their website for clients to print out and send in, so when you call, their "customer service" personnel is rude and incompetent, and will treat you like a criminal after they've had you on hold for ten minutes. They will stall for weeks, and sometimes months, until sending you the so-called "correct" necessary form, and then will not honor your requests for timely transfer, distribution, and/or rollover. They have a hard time hiring and maintaining representatives, who will not contact you periodically to meet and review your accounts, and who never seem to return phone calls for service. Above all else, they are massively overpriced and expensive to hold in comparison to similar companies' products. Why do business with a company like this?

    AIG VALIC is a terrible, miserable company that needs a thorough auditing and then a complete shut down.

    +1 Votes
  • Ja
      10th of Dec, 2011

    I have been trying for a year to withdraw 401K money from VALIC in Amarillo, Texas. They tell me to send one document. After I send that, they say and, oh, they need this other document. They didn't like how I signed my name. After I resent the request, they said well, oh, you can't reuse a request that has already been processed. There is no end! I'm going to run an ad asking that people who have had trouble getting their money from VALIC please contact me. Maybe some lawyer would be interested. VALIC said they are regulated by the insurance commission. I asked because I need to file a complaint. They are trying to keep my money and I guess they think I will give up. One of their tactics is to try to get you to hang up on them, which I haven't done. It is maddening! They are horrible and shouldn't even exist.

    +1 Votes
  • Ma
      20th of Jan, 2019

    @JAEv I am having the same problem. They won't help me or send me the special form that I need to use. I'm ready to contact the Attorney General. I hate them.

    0 Votes
  • Gy
      27th of Jun, 2012

    I have two 401k's and a 403b with differnet companies. Valic managed my 403b. I use the word "managed" very loosely because that fund's growth was negative in the 6 years I had it. Grant it that it was a rough time for every retirment fund, but my other two funds did as well as expected. One of those 401k accounts was not even "managed" -- I neglected it and it still out performed my Valic account with ease. Get your money out of Valic ASAP. Don't waste your potential earnings with Valic. Also, during that time I had 3 Valic Financial Advisors: One was very good, the other two were completely useless -- never answered the phone and never returned calls. RonG

    +1 Votes
  • Ka
      25th of Jul, 2012

    I am having a very difficult time getting a loan against my 403b with Valic. I call every day and speak to a different customer service person which tells me my check will be mailed the following day. I'm being told each time, every time I call, everything is in order & expect your check to mailed the following day. Still no check, and I will call back again tomorrow, and the next, next...etc. What a terrible decision I made putting my money with Valic!! Hard lesson to learn If anyone is thinking of allowing Valic to manage their money, please re-consider your decision!!! I need to know how to get my funds transferred to another company!! asap I need help before my investment is completely gone from being mis-managed by Valic.

    -1 Votes
  • Va
      20th of Apr, 2013

    AIG Valic stole my money, I paid for my loan but never posted and called them hundred times they kept saying we never received the payment, but i paid by electronic on line payment from my checking, it was posted on my statement 2 months ago, but Valic insisted they never received. I called my bank and they told me that it was already paid. So please careful if you have to borrow money out from your valic account and make payment to them, MAKE SURE YOU CHECK YOUR STATEMENT.

    -1 Votes
  • Th
      27th of May, 2014

    If you have a safe choice, put your money SOMEPLACE ELSE!!! These folks are INCOMPETENT IDIOTS. I requested a small distribution from my retirement account about 10 days ago. In order to get it quickly, I requested an electronic transfer. On the distribution request form that I faxed to them, I had written my bank's (PNC) routing number and my account number...AND I included a voided check that also contained the correct information. I called last week (I think it was Friday), and the representative ASSURED me that the funds left my account on Wednesday, the 21st, and that it was PNC's fault that I didn't have my money. I called PNC, and they spent about 20 minutes trying to find my money. They told me that they had NO record of receiving anything from VALIC. This weekend was Memorial Day weekend and VALIC was closed, but first thing this morning (Tuesday) I called them. They told me that the money was sent to Bank of America last Wednesday. Bank of America?????? I don't have an account at Bank of America! They then told me that it would take a day or two to get my money back from Bank of America and to send it to the correct bank. In the meantime, drafts have come through the PNC account that was supposed to have the distribution in it, and I now have close to $200 in overdraft fees. I spoke to a supervisor at VALIC and told him that I want my money TODAY. He doesn't think that they can do that, but he's going to "get back to me." We'll see what happens. It takes a MILLISECOND to transfer money electronically, but these idiots can't fix their screw-up in a few hours???

    0 Votes
  • Vi
      30th of Jun, 2014

    There are way better companies out there such as Nationwide, who I never had a problem with. With Valic I left my company and asked for a withdrawal of my money and I still yet to get a check. They keep telling me I have to wait before they can re-send a new check. I will never use them again.

    -2 Votes
  • Va
      2nd of Jul, 2014

    Valic has put me through so much.
    I am having that problem with Annuity Valic with stalling until the maturity date and grace period expires; refuses to honor the contract, and withheld a large sum of money as penalty for late withdrawal. I have tried every thing, yet Valic refuses to refund me that money.
    I reported the company (Valic) to The Better Business Bureau, the Federal Trade Commission, and the Bureau of Financial Regulation, and I am checking to see what other department I can report that company to. This is important to file complaints, because when a class action law suit is filed against that company for deceptive practices, you will be included and can get a check from the lawyers handling the lawsuit, and believe sometimes it is a large check.

    -1 Votes
  • Sc
      15th of Jul, 2014

    Public Warning about San Diego lawyer Doulgas Holbrook, 4 Criminal
    Defense and 4 Legal Rights, DO NOT HIRE: Douglas Holbrook, WORST
    SERVICE San Diego lawyer-Victimizes female clients with sexual

    BEWARE: Mr. Doulgas Holbrook is a danger to San Diego at large.
    Douglas Holbrook is known for victimizing female clients with sexual
    harassment, false promises, Illegal invoicing and criminal
    harassment/stalking. DO NOT HIRE: Douglas Holbrook of 850 25th Street,
    Suite 100, San Diego, Ca
    619-232-2020. and WORST SERVICE – Stole my money and lost my

    DO NOT HIRE: Criminal Defense lawyer Douglas Holbrook of 850 25th
    Street, Suite 100, San Diego, Ca 619-232-2020. and
    4 CRIMINAL DEFENSE and 4 Legal Rights is the worst law
    practice, totally unprofessional.
    Douglas Holbrook --Breaches Client confidentiality, will stalk you and
    harass you. Douglas Holbrook is a Moral Hazard that will take steal
    you money and not perform. Douglas Holbrook will cause you harm. FYI-
    Mr. Holbrook lives at his office located at 850 25th Street, because
    his law practice is in serious trouble and is failing. He is
    practically bankrupt.

    DO NOT HIRE: Douglas Holbrook unless you want more legal

    Mr. Douglas Holbrook is being reported to the California Bar
    Association for illegal invoicing, breaching client confidentiality,
    sexual harassment, breaching his retainer. Mr. Holbrook has a
    complaint filed for several violations with the California Bar

    Police are also onto Douglas Holbrook. Call SD Police at 619-53-2000
    and find out that Mr. Holbrook is being investigated for stalking and
    harassing a former client that rejected his unwanted sexual advances
    and reported him to the Ca Bar Association. I am not the only one.
    WARNING: Boy was I wrong about Douglas Holbrook: Douglas Holbrook was
    recently retained by me but failed to perform and breached our
    retainer, provided me illegal invoicing, and worst breached client
    confidentiality. Douglas Holbrook also tried to have sex with me at his
    office once he got my money. As I walked to his hall bathroom he ran
    after me grabbed me and kissed on the mouth at which point I asked for
    my retainer back and he refused. Douglas Holbrook is old over 65 yrs
    of age, is hideously unattractive, FAT, balding and using “tan lotions
    for his skin” looking orange which is quite ugly and unattractive.
    Cleary, Mr. Holbrook is trying to use his failing law practice as his
    “dating pool” victimizing his female clients rather than actually
    practicing in a Court of law. Ask him the last time he argued a case
    before a Judge. It been along time.
    WARNING: Douglas Holbrook is a sexual predator, breaches client
    confidentiality, provides illegal invoicing, steals money refuses to
    write letters, files false police reports on current clients that
    request refund of retainer for services, will contact people and lie
    about you to hurt your reputation.
    Mr. Holbrook sent me unwanted emails diagnosing me. He also performed
    EMDR on me at his office and he attempted to fondle me inappropriately
    in his office. This man is complete PREDATOR, AND NOT TO BE TRUSTED
    Mr. Holbrook flat out STOLE money from, He literally did NOTHING but
    harass me once I refused to have sex with him. As a result Mr.
    Holbrook is currently under investigation by the SD Police and the CA
    Bar Association.
    DO NOT HIRE: Douglas Holbrook of 850 25th Street, Suite 100, San Diego,
    Ca 619-232-2020. and

    In a nutshell, it is my experience that Mr. Holbrook is a criminal
    defense lawyer that acts just like a common criminal a thief and a
    predator. My opinion, Doulgas Holbrook is the worst lawyer I have ever
    dealt with, and infact I believe him to be mentally ill and a danger to
    San Diego
    at large.

    WARNING: DO NOT HIRE Sexual Predator Douglas Holbrook of 4 CRIMINAL
    DEFENSE, 850 25th St., San Diego, CA, 92102, Ph: 619-232-2020, Worst
    Service and Moral Hazard to steal your money, sexually harass you then
    lose your case.

    -1 Votes
  • Jo
      7th of Feb, 2017

    @ScamSDLawyerDoulgasHolbrook Wow, he committed suicide after you did this

    0 Votes
  • Mc
      25th of Jul, 2014

    I am so glad I found this site! I too have been trying to rollover my Valic account that II had when employed by a different school system to Lincoln Financial which is offered by my current school system since APRIL! The Lincoln Financial representative and myself have completed all the necessary paperwork back in April and my funds have still not been transferred. Yesterday, Valic informed me that I needed to fill out a lot more paperwork for them. It is almost August and I really do not have time to be running around to my former employer getting signatures and then getting a signature guarantee from my bank, etc. I have had my money in Valic for 19 years and now they are being a royal pain in my butt!

    +2 Votes
  • Km
      30th of Jul, 2014

    I just tried to get money from my retirement fund - The Standard. I went thru all paperwork to request an Emergency Withdrawal ( for some reason this is a new tactic to keep you from getting it right away by these companies) and it was signed. After waiting for 13 workdays, the company now wants me to take out a loan, I refuse to take out a loan. I don't need another payment! Anyone else want to sue!

    +2 Votes
  • Ta
      1st of Aug, 2014

    I'm a registered representative with another company who is trying to get client's money transferred. Some of the money is with the mutual fund side of the company and some is with the variable annuity side. The story is the same. Lost paperwork. Never received paperwork. Additional paperwork needed. This started in the middle of April and just received another form to send in. I was talking to another Rep yesterday and he told me the same happened to him 12-15 years ago. Delay, delay, delay. If anything like this occurred with my broker-dealer there would be hell to pay.
    I don't think this is incompetence. I believe it is Valic policy to wear out the client so that the client gives up and Valic retains the assets.

    Where is FINRA? Where are the state insurance commissioners?

    AIG Valic...too big to fail?...

    +1 Votes
  • Va
      24th of Aug, 2014

    I worked at Mission Hospitals in Asheville NC and we had Valic. After 18 yrs, I transferred to the VA Hospital. I had to go and demand my AIG account money for rollover and it was the Reps last day. The amount that I received was substantially smaller than what I thought was in the account. Last year, I received a letter from Mission Hospitals to inform me that my AIG account had been "compromised" and letters were being sent to all that were affected. I've made countless calls, emails and even made a visit to Human Resources but only to be turned away or hung up on. This was my retirement and feel that it was embezzled from and covered up. I'm not sure who to contact and would like to settle this. If anyone has answers, please let me know!

    0 Votes
  • Re
      25th of Aug, 2014

    I am having the same problems as most of the above with Valic. I had one fixed account that matured and Valic told me that I had a 30 day grace period in which to make a decision as to what to do with the funds. Decided to roll them over into another company. Valic said I would receive the necessary forms in 5 to 7 days. When they did not arrive, called again and they apologized that somehow they had never been sent but would be sent. Again no forms. More calls. I finally confronted them that I thought this was a scam. If they delay distribution they continue to make money off the clients money. If this happens to thousands of clients, the amounts would be quite substantial. All of a sudden, I could get the forms by email. Received the forms. Had to run around and get signature guarantees at the bank and notary signatures. Faxed the forms in on the 13th of August and sent hard copies as well. New institution received the funds on Aug 22nd. Upon review found that the numbers received by the new fund were less than they should have been. Called again and was informed that since the rollover was made after the grace period, a 1700 market adjustment had been taken out. Said only recourse I had was to send a letter of complaint to customer no service. Request was made way before grace period was over and it was their delays that created the problems. Surely there are enough people out there that the same thing has happened to that a class action law suit could be considered or at least a meaningful report to the S.E.C. be made. Horrible company to deal with. I asked if I could claim money for all the time I am spending on this matter. They responded that I could put it in my complaint letter.

    -2 Votes
  • Bo
      16th of Sep, 2014

    Similar problem. I have been trying to rollover 403b funds since February 2014. I completed the forms as requested getting signatures from the former CEO of the company I worked for. They then requested contrary to previous instructions that I have the CEO now complete the vesting percentage. In the meantime the company is out of business and the CEO is unreachable. VALIC instructed my over the phone to contact the state department of labor, whom is confused by this instruction. VALIC has so far refused to provide written proof of these instructions by mail or email. I have currently filed a complaint with the US Department of Labor, Employee Benefits. I will next file a complaint with the State Department of Insurance.

    -1 Votes
  • Mt
      12th of Jan, 2015

    My wife and I moved from Tallahassee to Houston. She worked for a local contracting firm who had AIG Valic for their 401k plan. She started contributing in 2000 so she has been with them for over 14 years. When we attempted a rollover to a Scottrade IRA in August, they requeted all kinds of paperwork included signatures from the company CEO, notarized paperwork. It would take them weeks before they moved on to more requests. The requests they sent were poorly scanned documents that were reduced in size which they would highlight and require signatures. We had to take the original with the scanned versions they were sending us on which they were asking for signatures to allow the notary to know what she was signing. Then, they would stall and stall and stall. It's been 6 months and we still haven't gotten her funds rolled over. If class action is files, count me in!!

    -1 Votes
  • Ma
      11th of Jan, 2019

    @MTrevino They deserve class action lawsuit. They don't answer their phones and they are rude when they do. I am trying to roll my retirement account to another place but they are telling me to call them for permission. When I do they don't answer but you can request they call you back. They call me back after and hour and when I pick up the phone there is no one there or I get a busy signal. I think they do it on purpose...

    0 Votes

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