SUBMIT A COMPLAINT

AFerry.comamendment of ferry ticket

1
E Aug 03, 2016

I bought a ferry ticket from aferry.com for a return dunkirk -dover from 22 to 24 july 2016. Two weeks before this date i contacted their customer service to change my bookings dates to next year since we had problems. They answered that they will charge a 30 euro for the amendment. So i tried to amend to next year but they had no possiblities open for next year so they suggested i book for next december then i can change them to next year july for free. But when i amended the booking they charged me with a new ticket price so now i have paid twice for one ticket that is only valid in december not even july 2017...
They are refusing to refund me and i am now afraid that they will do the same deed in december when i ask them to amend this ticket again!
How can we give complaints to a court of law since it seems that many people are linched by these thieves?

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