ADP
Reviews and Complaints

I have $2168 in my health savings account and have verified every transaction from this year. My card did not work yesterday, so I called. Spent an hour on the phone only to have them tell me everything with my account and my card is fine. They don't know what's wrong. They will investigate. Today I tried to submit an online claim and I get a message that my account is no longer active. I called again and spent another hour on the phone only to have the person tell me they can't find my account after an hour.

I receive multiple calls some days & often multiple calls a week on a wrong number from ADP - this has been going on for a year! I call ADP & tell them & they can't find my number in the system. I listen to their message & am able to report to ADP who they think they are calling & they say they will update the record but the calls never stop- I would like to report them as harassment and would like to make the calls stop.
Caller: ADP card member fraud services

They are missing a payment I sent to former UMR administrator and say they cant contact UMR. Overseas call center is useless and only repeats stupid script and can't understand. What should be a 10 minute conversation turns into an hour with no follow up or resolution. I've now spent over 8 hours trying to get someone to fix that I'm paid one month in advance and have actually overpaid due to rate change and no one at ADP will contact me and their online COBRA keeps saying email is not available at this time. Are they crooks or what? At the very least incompetent and unorganized or too big address issues and overseas is not the answer! Even the US call center hasn't responded to me even though I've sent all proof from my bank account.

Card never works. Can't use it to swipe at the doctor's office for a co-pay which is somewhat embarrassing as it appears as a declined credit card.
Can't use it to buy a train ticket.
Unable to use it to re-fill my metro card.
Have made half a dozen calls to customer service and am given different barely plausible excuses for why my card doesn't work.
Have stopped contributing to my transit account and am working hard to spend $280 in my medical account, leftover from last year.
Terrible customer service.
Takes at least 30 minutes on the phone to speak to a rep.

I sadly got ill and had to stop working. From the start ADP tried their best to block me from signing up. They even went as far as to tell me that they didn't receive my payment that was until I showed them a letter from the bank. They are amoral and unethical. I just received a renewal paperwork and it says in bold like all other insurance companies you don't have to send it in if there are no changes. They don't tell you they sent you a blank application so you have to send it back no matter what. Why would they put such a misleading statement in bold? This company should be investigated and either prosecuted or shut down. ADP is a disgrace. How can you try to scam from sick people? I call for a class action case against ADP. They are obviously not doing their job with good faith. Stay away if you can!

Where to begin? They provide a card for swiping, but then "review" every charge and require me to send in a receipt anyway. I am now on the phone with them and have been holding for over an hour. I need information about my account and the website tells me it cannot verify me. This has been nothing but frustration with this company; I do not think they should be allowed to do business in any state. They have deducted money from my paycheck, required me to jump through hoops to use the money, and now tell me they will cancel my account if I don't get in touch with them. Cannot do so through website and endless hold using the phone.

These guys are theives. I had my paycheck deposited to only find out the card was put on hold due to an "upgrade" and identity verification. I live paycheck to paycheck as it is so I stupidly sent them my drivers license ( only to have toner fax becaus it was supposedly to dark) my marriage certiricate, social security card and pay stub with my address. Since then I have been told I needed a court document with my legal name change (hello marriage certificate and ss card!) to resubmit all the information and some bs about they couldn't read my last name! So here I sit no men's, work can not reverse it, and these guys keep giving me the run around. I never get transferred to a "supervisor" and they have no one to contact. SCAM! These people are probably in China stealing identities. I plan on following up on this!

Received a garnishment on my check tried to go on line but asked for a case #never received a copy of the garnishment until a week after it came out of my check not able to talk to anyone on the weekend so had to wait till Monday to find out anything this garnishment happen again last year same company same amount same lien # at the time last year this lien is not mine but a insurance company bill my attorney had to fax the information to this company the company that got the lien it should have been solved last year but wasn't now when I called then it says it was paid back to me last year yes it was for last not this year now been waiting for a return of my money they said they couldn't send me a check but it goes back on my paycheck why do I have to pay taxed on this money again also have not received $5.00 for adm fee's for each year this has happenn

These people are unbelievable! I have submitted the receipt from my dentist office 2 times now and each time I call to verify, the person says they have what they need, but then they turn my card off. No one seems to take ownership, and it seems like 50 people can say no, but no one can say yes to fix it. The invoice/receipt has all the info from my dentist(whom I have used in prior years with no problem) and various charges on one invoice for a bridge I received. Somehow $62 dollars out of the total of almost $2200 is stuck in their craw. They claim they are working for the IRS to prove that the money is not being misappropriated but aren't I the one responsible for my relationship with the IRS? My accountant seems to think so but says just give them what they want. I am tired and the amount I save in taxes is not worth the amount of this headache. I have approached my HR department but they must be saving money with ADP because although there are several complaints from other workers including myself, nothing seems to make them change back to our other FSA card. I will opt out for next year and I guess file a claim in small claims court for the 300 dollars they have frozen.

I signed up through my employer for the ADP FSA Dependent care account. My first complaint is I had a check issued 7/2015 for $430.00 I requested a stop pay/reissue because I never received nor cashed the check. It has been two weeks and I still have not received the “lost check form” all the representatives keep telling me about every time. I then call today 9/30/2015 what do you know they are sending me another “lost check form”. So I ask to follow up on a claim I submitted 9/26/15 for $215.00 and was informed my claim has been rejected because the receipt said the word “tuition”. However, when I submitted this receipt it also asked me for my daughter’s date of birth that clearly would prove she just turned 4 in June. Per the ineligible expense list on ADP states “Educational expenses are not covered EXCEPT where child is in preschool or nursery school”. In the state of CA a child cannot start kindergarten until they are 5 so I don’t understand how I can be denied my own money for my child’s preschool because they will not take the time to research my claim. I cannot change a facilities programming on their billing statements. So, I now might have to pull my daughter out of preschool and risk losing my job because I am not being reimbursed for my expenses as promised for wording that is out of my control.

My husband and and i both have adp total pay card... This past monday after a long, hot, hard day at work... Hubby wanted to do something for us, his family...He went and checked both our cards...We were in shock when we got to his card...$1800 had been removed and put into another account, someone else's! he immediately called..They explained that they were going to send out a packet in which he needs to fill out all the paper work and then send it back so they can start their investigation...In which it could take 30 to 60 days to get our hard earned money back, in the meantime, my kids are now in need of food and we don't get paid again for two weeks!... We found out on our own by logging into the website ...The name...The bank that is associated with the routing number... We took it upon ourselves to call... Coming to find out...Some delinquent got into his account and did an online funds transfer to some other cards... They froze the account and he was told he would receive a call in 72 hours...Me being impatient had him call today, it was almost 72 hours... They tell him that all they need is for adp to send some paper to them and verify that it is ours...Hubby calls adp and explains this... It don't matter! they say we need to fill out the papers and we will go from there...With absolutely no guarantee that we will get our money back! they are such rotten crooks! i really wish they would contact us and resolve this in a more timely fashion...my kids are going without!

I had an acct. With adp total pay card through my job. I had a need to transfer money from this card to another card because i needed to make a purchase that the other card was affiliated to my paypal ebay purchases. It was dec. 6th when i did this. I called and asked them when i could expect the money to transfer they were very hard to understand the multiple of people i kept being transferred to and could not answer any questions. I called them for 1025 straight days with the inquiry of where my funds went. I kept telling them they never reached my bank acct. They said several times they would mail some complaint forms to fill out finalyy after 15 days they finally sent them. I filled it out faxed it back and about 10 days later i get a typed letter with no letter head or proper signature stating that my time has expired to request research into this matter so my $300. 00 dollars are lost? What the conclusion here. No one would answer my questions they kept saying check with th e company the money was transferred to. Moral to the story this is now january 31st still no answers. I contacted the attorney generals office in hopes of getting some resolution. I cannot afford to be out of $300. 00 why and how can these card companies get away with this?

I worked for the company ADP Research Inc. I was so disappointed, ‘coz they provided the check and I deposited it, but the rep from the bank told me that the check was bad. They told me that my account would be closed due to this check. I tried to reach someone from this company, but no one replied. I have no idea what to do now. I left without my money and want to solve this problem ASAP. Please, help me.

I have been calling adp from last year asking them to activate my card that I used back last year during summer when I worked for the ymca, now im back in south africa been trying to activate it since last august but they asked me to send them some copies of my social security card and passport and I did more then 6 times and they keep tellibng me that they didnt receive any faxes and im highly anoiyed because im spending more money calling them and faxing stuff which they claim they do not get.. My card next year will expire with the money I worked for.. Im went to the states to work but it seems I went ova there 4 nothing.

It seems that adp has major problems with their system. This is the third time in one month that the system went down. I am stuck away from home with no gas in a parking lot waiting for the system to go back up. I can see why it is so cheap for employers to use this company to load pay checks. I tried to make a complaint to the fcu through the website and it is an error. .

I'm not a happy camper. I work for a company on a seasonal basis, and have had the ADP Total Pay card for deposits for the last few years to keep funds separate from my regular checking. Stupid, I know. This year, ADP decided since I hadn't used the card in a few months, they would go ahead and cancel my card with no notice. Now let me reinstate, I work seasonally, so only use it in the summer. Because they closed my card and didn't let me know, I didn't change my direct deposit information, and the company I work for attempted to deposit my pay into the ADP account. It was kicked back to my employer, and now I must wait an additional two weeks to get paid on the next pay period. I need my money now. Ugh. If you have the option with your employer to use this card, DON"T DO IT! You might not get paid.

This company practices unlawful wage garnishment, in the state of Texas wage garnishments are ILLEGAL...but when I called ADP, they told me there were no such laws in ANY state. Really, I looked, there's five that practice that law. Hmm, from what I've read why would any company pay these people to do any service for them, these companies are getting themselves into potiental lawsuits from their employees just by using this company. APD is the most horrible company I've run across, you can not get in contact with anyone who has any knowledge, its tough to get them to contact you back. They do not know nor practice laws and regulations.

I worked for a company last year that used adp. And I no longer work for the company and I have tried contacting the h.r department to have my password reset and they have told me that I need to contact adp to do so. ADP doesn't even have a live operator to speak with I just keep getting a recording that tells me to contact my h.r department. Its been a run around for 6 months and all I want to do is view my last paystub and print it out. They just look out for there clients not the clients employees. Has anyone else had this problem and if so were you able to resolve it?

This company provides administration of medical flexible spending accounts. They are TERRIBLE! It is a nightmare to deal with these people. I have had flexible spending accounts for several years, but until I ran across this company, they have all been great. These people deny every claim, request additional information, then deny receipt of that information. Their web site has a place shere you can look up what you have submitted, but there are no documents there, even though I have receipts and copies from THEIR OWN WEB SITE that indicate I have submitted them. I had a suspicious spot removed on my back last November. First, they paid the claims, but now they want to deny them in the amount of $110. Their first reasoning was that the procedure was cosmetinc. My physician sent the documentation they requested. They then said that the claims were submitted after the end of the year, so they could not be processed. My plan has a 3-month period for filing the previous year's claims. Now they say they were not submitted on "paper." I submitted them ELECTRINICALLY by the means they provide on their site. I called the toll-free number on Friday and spoke for 45 minutes to someone out of the states who spoke horrible English. I had to ask him to repeat everything he said and still couldn't understand him. I kept asking if there was someone I could speak with who spoke English. When he finally agreed to transfer me, the office "in the states" was closed. This is the worst customer service EVER. And all they are doing is trying to keep my money, PLUS GET MORE. I am going to investigate what I have to do to file a complaint with the IRS.