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4.5 618 Reviews

ADP Complaints Summary

16 Resolved
80 Unresolved
Our verdict: With ADP's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ComplaintsBoard
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10:19 am EDT

ADP taxes

This company takes no responsibility for their mistakes. We had an employee move out of state, and we filled out the approproate change of address form. Well, ADP never took state taxes out for the employess new home. Apparently, we were supposed to know (psychic?) that there was another form to fill out. The web site never prompted us to fill anything else out. Now the employee has to pay a penalty. DO NOT use ADP. You may as well do payroll yourself since either way you will have to assume liability.

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L Hughes
Brighton, US
Jul 31, 2013 7:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'M ANOTHER VICTIM OF ADP'S FRAUD, MONEY SCAMS. I OWNED FOR 23 YRS WITH X-HUSBAND SELF EMPLOYED, BUSINESS, THRU DIVORCE COURT ORDER I AM TO GET WKLY CHECK, TO LIVE WK TO WK. WELL MY XHUSBAND HIRED ADP ELPASO TX (Really a business run in India, Middle East with a USA PO BOX in Tx) TO SEND MY COURT ORDER CHECKS EVERY WK, INSTEAD THIS ADP CO. HAS DECIDED TO HOLD MY CHECKS HOSTAGE, WHILE THEY SIT IN THERE ACCOUNT AND THEY INVEST IN SHORT TERM STOCKS AND BUILD INTREST WITH MY MONEY TILL THEY ARE GOOD AND READY TO SEND IT WHEN EVER TO ME? MEANTIME MY HOUSE PAYMENT LATE, MY TRUCK HAS BEEN REPOSSED, I CANT GET WKLY GAS, GROCERY, AND FROM TIME TO TIME, THE UTLITIES ARE TURNED OFF WHILE I SIT AND WAIT FOR THE WKLY "WHENEVER" CHECK I AM ENTITLED TO ARRIVES? I WISH MY XHUSBAND KNEW ITS NOT ONLY THE RECEIVER OF CHECKS GETTING TAKEN... BUT ALSO THE COMPANIES LIKE YOURSELF AND LIKE HIS THAT HIRE THIS SO CALLED PAYROLL GARNISHMENT CO. THAT ALSO FALL VICTIM, MY xHUBBY HAS ALMOST 100 EMPLOYESS... WAIT TILL ADP DOES WHAT HAPPENED TO YOU... LIKE YOU SAID DO YA CHECKS YASELF. BECAUSE OF ASSUMED LIABILITY. MAYBE THATS THE ROUTE I SHOULD TAKE, ITS MY XHUBBY THAT IS ASSUMING THE LIABILTY HERE THAT HE HAS PUT CUTTING THE CHECK IN ADP'S HANDS. I SHOULD GO AFTER MY XHUBBY BASED ON THAT IF HE WILL NOT LISTEN. ANY INFO THAT WOULD HELP ME OR OTHERS LDFORD@YMAIL.COM I NEED A SHARK ATTORNEY.

ComplaintsBoard
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3:10 pm EDT

ADP very poor customer service

ADP is absolutely the worst payroll company. We fired them in 2005 because they could not fix the mistake they made and resolve the issue timely with IRS. They still unable to get issue resolved. No return call or follow-up from them at all! Their fees are outrageous and there are different answers for each person you speak to. Bad experience.

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D9D9
, US
Feb 17, 2017 11:01 am EST

Agreed. ADP has started charging me for a new benefit that I did not elect. I contacted them immediately when it started and they took over a month to have some poor #### call me on the phone and tell me there was nothing they could do and that I had this benefit all along. The person who they had call has no access to the system, but I do and can clearly see that I have never had this benefit charged to me in 15 years at the company. I am going back to the company payroll now and am going to start complaining loudly...

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Eric
North Wilkesboro, US
Nov 27, 2009 5:38 pm EST

I made a purchase for gas at a wilco Hess for just 10.00 fuel and then suddenly after making a desperate withdrawal from an atm that alway charges 6.00 for out of network i discovered that my card was billed 75.00 on top of the 10 fuel i purchased to see if they were sufficient funds into the account. I called to check the balance and discovered what it was for on the option to check last 10 transactions. I then called customer support 3 times trying to resolve the issue to only find out that i have to wait for 3 business days to pass before it would return. I then was told that i was being charged 3.00 a pop to talk to them which after that and account access of 50 cents add to almost 20.oo they ripped off of me theirself. My company i work for enrolled me with this as was my only choice at the time but now i am planning to make a move to a regular checking account. This company is scandalous and i would never recommend them at all as they rip off peoples hard earned paycheck from which they sit and gain interest off your money. I think a class action may be in store for them.

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hungrywriter
North Hollywood, US
Apr 04, 2009 10:45 am EDT

I absolutely agree with you regarding ADP. These people are idiots. If you are an employer, please stay away from them. I work for a small company here in Southern California, and unfortunately, ADP is the payroll company that they have been using for the last two years.

ADP makes more errors than they do anything right. For example, ADP not only has shorted me hours, but they have also shorted my co-workers. It's almost as if they do not look at or read the paperwork that is submitted. I have received paychecks short from 1 hour to one day's worth of work. I usually work a set amount of hours per week, but sometimes I will fill in for other employees who are out sick or on vacation. These additional hours are rarely counted by ADP, and sometimes it can take weeks for them to make the correction to your hours. Does ADP even bother reading the payroll paperwork submitted for that week or do they just push a button or go by how many hours you worked the last time? God forbid, I take a vacation because vacation hours really seem to gum up the works over there at ADP!

Now, I am dealing with a tax situation caused entirely by ADP. I received my W-2s and these nitwits over at ADP NEVER took out my federal withholding! ADP is trying to claim that I listed myself with 20 dependents... what the hell? I have NEVER submitted that type of paperwork. My dependent listing of Zero has never changed in the 10 years that I have worked for this company. ADP got it right last year. So if these idiots got it right the previous year and my paperwork has never changed, then why did ADP screw up this year or even think that I changed my dependent status from zero to 20? btw - who the hell has 20 dependents? I'm a single guy with no kids... [censored]es!

ADP also has an incorrect mailing address listed on my w-2s. I have also submitted my corrected address numerous times, but they have failed to correct it. Why should I not be surprised? These people at ADP must hire high-school dropouts, the mentally impaired and the stupid to figure out other people's payroll.

Well, I have had enough of ADP and after their latest f**k up, I am going to lodge a formal complaint against them with the state of California and possibly the Federal government. I will keep complaining until I get some action against ADP, which must stand for All Dumb People.

ComplaintsBoard
V
3:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ADP unethical payroll service

After processing two payrolls erroneously, one ADP client service rep said he would credit my bank account for $1, 300 in taxes and fees that were erroneously debited. When it didn't happen after one week, another ADP client service rep refused to refund any fees from my bank account, due to their errors, because I was not given and did not write down a case number. ADPs records did not include my phone conversation with the first rep.

The second rep then refused to give me their address or the name of the general manager. Since when is it a secret to know who's managing an important business service for you?!?

While they send client satisfaction surveys and call you to discuss bad ratings, there has never been follow-through to implement promises such what I was offered to make up for errors (a delivery fee credit and two free payrolls.)

If you use ADP payroll and tax filing service, be prepared for errors, miscommunication, extra processing costs, and un-user-friendly client service practices. You are unlikely to speak with the same client service rep twice, thus there is no accountability for quality work or complete communication. One rep says "A", the next says "B", then the next one says they don't know anything about the prior reps' conversations.

It's very time-consuming to get through to ADP by phone. You are not allowed to send faxes or emails. I've been a client for 3 years and tolerated occasional mistakes. But this is too much.

I don't know what happened to ADP. They used to be highly focused on customer satisfaction and excellent service. Now it seems employees don't have a chance to serve clients properly due to the policies and faulty customer database that management has given them. Too bad, because ADP is still the largest competitor in the field. I've moved on to Wells Fargo Payroll.

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J Allen Scheid
, US
Aug 10, 2022 5:00 pm EDT

ADP owes me money from a previous employer since Feb 2022. They are so slow and disorganized. Do Not Use them for your business.

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Sean Xie
Los Angeles, US
May 25, 2022 6:13 pm EDT

I switched from Intuit (Quickbook) payroll to ADP. BIG MISTAKE. I was with Intuit for well over 10 years and had 0 problem. I started ADP, nothing but problems. Their rep LIE, although they do not admit. Their managers/supervisors are always "at a meeting." It is kind of "dog ate my homework" excuse all the time. Please be aware when you try to sign up with ADP

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italy jackson
, US
Nov 18, 2019 5:45 am EST

Apparently y'all decide to close my account. Without my knowledge, when I checked the ADP app it says it was closed for fraud. But when I called that said it was closed because I didn't send my social or ID which y'all should have since my company sent a whole 3 months ago when I started working.

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Chad Smolanovich
, US
Sep 14, 2018 2:03 pm EDT

These thieves know damn well how to hide out. Difficult to speak to anyone nor any email responses. They had been cancelled from my company a month ago yet they continue to charge. To this point have stolen over 3k and have made sure the [censored] cannot access my business accounts. They are a criminal organization and double charge wherever they can get away with it.
B & B Supply

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Nicole Winter
, US
Jun 03, 2017 8:50 pm EDT

Sorry to hear about your negative experiences. If you are looking for a new outsourced payroll solution check out Payroll Solutions International Inc. We are a global payroll provided with dedicated payroll specialists for each of our clients. Our number one focus is customer satisfaction. I would love the chance to show you our services. Www.psiint.ca or sales@psiint.ca

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douglas321
, US
May 31, 2016 11:37 am EDT

ADP handles payroll for my company of 50K employees. They do not provide timely and accurate information to the IRS
The IVR is impossible to navigate. I did however get a ticket opened to correct my W-2. So far it has taken 21 days to get the corrected
file and it is still not headed to the SSA. Two "For profit" corporations are playing keystone cops with Tax information that was supposed
to be in the SSA hands by Jan 31. Today is May 31.

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Ranjana Singh
, US
May 02, 2016 2:22 pm EDT

They are such a horrible company to deal with, when we stopped doing payroll with them i advised the rep, that this is our last payroll and there wll be nothing done after due to no employees at this tme also advised her that make sure monies are deposited with the approaite agencies taxes state and federal and workers comp, she said ok now this was in dec of 2014, then down the road a letter was sent out by the company who handled our workers comp, that you owe several hundred dollars, for a policy from dec 2014 to oct of 2015 i advised them that there was no payroll done anywhere and we are not liable for the amount they will not talk to me they said talk to adp which i have done so many times but no one seem to care i do not understand how hard it is to back date to dec of 2014 since payroll was not done after tthat, i will also be filing a complain with the govt agencies if this is not resolved in a timely manner, STAY AWAY FROM ADP

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Mary Matthews
, US
Mar 09, 2016 9:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

My employer uses ADP as payroll company and my experience with them was terrible. Dec. 2015 my employer gave me debit card as of Mar. 2016 the card no longer swipes. I called ADP with this issue and was hung up on by the same representative twice. I asked for a supervisor and was given the automatic system instead of a supervisor. I still was not pleased that I have no access to my funds. I decided after a week to have another card mailed although I needed quicker access to my funds. I even paid for express services $15. When I spoke to rep I forgot to give apt. # when ordering card. I called back 6minutes later make correction and ADP was unable to accomdate me. They wanted to charge me another $15 totaling $30 and the whole time I have been inconvienced...are you serious! I hate my employer banks with ADP because customer service and support they do not have. CUSTOMER SERVICE SHOULD ALWAYS BE A MUST!

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malib73
Calgary, CA
Sep 27, 2013 4:20 pm EDT

Here in Canada a good friend of mine who's company uses ADP Payroll services is experiencing quite a few problems and some serious ones. She gets the run around all the time. We do our own payroll in house still and I really don't mind. The Canadian banking systems offer payroll services so you can do direct deposit. We do have quite a few options. In the long run it depends on cost. Cost wise I think in house is always better!

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speakman
Washington Court House, US
Sep 25, 2013 9:48 am EDT

i have tried for days to get into my checkstubs, and i have had no luch what so ever, this is the dumbest thing, how do i know if i am getting paid all my money? and my wife needs them once a month, this site is worthless and dont even need to be in business, fix your problem so we can get what we need!

ComplaintsBoard
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4:56 pm EDT

ADP Unbelievably horrible service

Unless you want to deal with the most frustration you've ever had in your life... NEVER EVER sign up for the ADP Flexible Spending Program. This is a benefit plan often offered to employees by their employers. It provides automatic tax deferred deductions to be taken out of your pay for out-of-pocket medical expenses. ADP is extremely strict about members providing the (* REQUIRED) itemized receipts to substantiative every penny you've spend (of your own money). That's not the problem-the problem is the methods in which your supposed to provide this information. They want to receive this documentation by fax. But mysteriously, they never receive them. I sent them my 'substantiation forms and receipts' over 6 different times. Never received. I'd call after I faxed and they won't confirm whether or not they were received. I had $2, 000. deducted from my pay in 2007 and had $1, 969 worth of medical expenses that they currently denying. They tell me that I actually owe (ADP) reimbursement for $1, 969. because they already paid the claims. Regardless that it's MY money. They blame it on the rules of the IRS. Never taking responsibility of their own administrative incompetency. I've mailed them the required forms and copies of all my faxed transmission confirmations and they still refuse to confirm they received them. I mailed them Certified-Priority Mail. I'm blown away on how this huge company is getting away with ripping off employees for their hard earned wages. And how many corporations use them. Any suggestions would be sincerely appreciated.

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Marva Begaye
tuba city, US
May 29, 2023 7:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to CLOSE or DELETE an old payroll account that my employer used for our payroll, since we changed payroll companies, I need to either delete my email address from ADP so I can utilize my email address currently with NeW employment.

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Chipsmom
, US
Jul 23, 2017 10:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Has anyone had luck with filing a claim with the BBB? I may look into it. My issues are the same as I am reading and Always they say some one will call me back . once that the check was going to be cut in a week. I called a week later to check and got a different story.

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Pat Leonard
, US
May 16, 2017 10:26 am EDT

Same issues here. File a claim, and part or all of it is denied. I have even filed a claim where I go back a week later and the claim is completely missing on their site. I never receive a confirmation email from them when I submit a claim either. It is as if they want to produce or leave as little evidence as possible that a claim was filed. Now I have to take screenshots of my confirmed claim submissions in order to provide a claim ID (which I am sure they will say is invalid or not found WHEN I have to contact them.) My only saving grace is that I terminated employment with my company and no longer contribute to this account. I still have about $700 worth of claims I am trying to get back from them (of MY MONEY)! From what I hear, companies make arrangements with these 3rd party vendors like ADP where the 3PV will not charge for the administration of the plan, but will instead keep a percentage of funds that are 'not claimed' in the calendar year, so the 3PV companies are ENCOURAGED to deny claims and drag their feet and force you through a three ring circus to fulfill your claim. It is in THEIR INTEREST to NOT do the job they were supposedly paid to do as a service to the employees of the company. The whole industry is pretty un-regulated from what I can tell, so it's the wild west. And I thought basic health insurance was bad! Do yourself a favor, the $150-$200 tax savings you might get at the end of the year for opening one of these is not worth the headache, so just open up your own savings account or money market account (after tax) and park your money there. Yes, you don't get the pre-tax benefit, but is 150-200 dollars a year worth your sanity and time spent trying to recover your expenses? The money is yours, it will earn very little interest mind you, but you don't lose it at the end of the year either, and it's not pulling teeth trying to get reimbursed. You just have to have the self-discipline to leave the money there (try a direct deposit to an account or bank you don't normally use...out of sight...out of mind.)

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richard blum
, US
Nov 22, 2016 9:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

11/22/2016
I am having the same problems
They are putting up every type of road block in order not to release my card.
If we could see if the same company is doing this to ever one then we my have a class action law suite
the company giving me problems is Aon Hewitt
Is any one else having problems with them?
Lawndale, California

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Charles Nziramasanga
, US
Sep 08, 2016 10:07 am EDT

I am going to sue this company. If anyone has a legitimate claim from 2016 that is being denied, please email me. I would like to make this a class action. Nziramac@yahoo.com

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Chipsmom
, US
Jul 23, 2017 10:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same issues with me add my email. karelipil@comcast.net
Karen P

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Charles Nziramasanga
, US
Sep 08, 2016 10:06 am EDT

Correction of the above. I am going to sue. Please contact me if you would like to join

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Melissa Martinez
, US
Feb 07, 2017 7:39 pm EST

Hi I am also having problems with ADP has anything came out of your lawsuit? I am so frustrated I don't know what to do anymore they keep making excuses not to pay. Pls email me my email is email4meli19@gmail.com. I think my next step is going to be a lawsuit as well.

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Charles Nziramasanga
, US
Sep 08, 2016 10:04 am EDT

I am going to use this company. If anyone has a legitimate claim from 2016 that is being denied, please email me. I would like to make this a class action. Nziramac@yahoo.com

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tgmail
, US
Apr 11, 2016 5:49 pm EDT

What State or Federal departments oversees ADP's Flex Spend program? I live in New York state and wish to file a formal complaint.

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Paul Pantelis
, US
Mar 04, 2016 1:20 pm EST

Is anyone aware of a class action lawsuit against ADP? They denied both my claims, one of which they said I din't have the doctors note for, which I did, but then claimed it was from last year and not valid. I asked for them to send me the bylaws that explicitly state this 1 year SOL and they said they could not, but I could contact the IRS. The IRS? Are you kidding me? The other was a receipt from Quest Diagnostics which is well known, but they said there was not enough info provided on the receipt. How ridiculous? I got it from Quest Diagnostics. They are scamming consumers. I know, because most people would just give up. They know that and are playing to that and it's how they make a profit. There needs to be a class action lawsuit brought against them.

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Pabster
, US
Oct 15, 2015 2:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The ADP FSA is a pestering scam. The chard card is just one example of this. You use the card for doctor visits and several months later, ADP will ask you to send them additional supporting documentation. If you are a busy professional, you may put this compliance initiative off, but ADP will have a cut off date for your additional support submittal and you do not get back any of your contributions if you are late on your submittals. This is known as a "pestering scam"

The way it becomes a scam is to make the process more complex, cumbersome, more involved, so busy participates lose focus, and end up losing their contributions to FSA. Since this process is subject to corruption "pestering" methodology tactics, it can be replaced by tax credits on the individuals tax returns much like the dependent care credits. Thus the individual tax liability is lowered receiving tax credits for the same expenditures. Thus, the FSA programs can be abolished along with all its problems and nobody will miss them or loose the so call intended financial benefits.

ADP Customer Reviews Overview

ADP, also known as Automatic Data Processing, provides comprehensive business solutions including payroll services, human resource management, benefits administration, and time and attendance tracking. Catering to businesses of all sizes, ADP offers customizable packages to meet diverse operational needs. Their services are designed to streamline administrative tasks, ensuring compliance with regulatory standards, and integrating seamlessly with various business systems. ADP's offerings aim to assist companies in managing their workforce effectively and with greater efficiency.

ADP In-depth Review

In summary, ADP is a comprehensive service provider for payroll and HR solutions, offering a wide range of services that cater to various business needs. Their platform is known for its reliability and user-friendly interface, although pricing can be a point of consideration for smaller businesses. Below is a detailed review of ADP's offerings and services.

Company Overview

  1. History and Background: ADP has long history, showing they are established and trusted in market.
  2. Range of Services Offered: They offer many services, like payroll, HR management, and more.
  3. Industry Reputation and Awards: ADP is well-known and has received awards, showing they are respected in industry.

Service Offerings

  1. Payroll Solutions: ADP provides strong payroll services that are reliable and efficient.
  2. Human Capital Management: Their HCM solutions are comprehensive and integrate various HR functions.
  3. Talent Management: They help with hiring and managing talent, which is very useful for businesses.
  4. Benefits Administration: ADP offers good options for managing employee benefits.
  5. Time and Attendance Systems: Their time tracking solutions are helpful for managing workforce.
  6. HR Outsourcing and PEO: They provide outsourcing options for HR, which can be very helpful for smaller businesses.

User Experience

  1. Website Navigation and Accessibility: ADP website is easy to navigate and accessible.
  2. Mobile App Functionality: Their mobile app is functional and convenient for on-the-go management.
  3. User Interface and Ease of Use: The interface is user-friendly, making it easy for users to manage tasks.

Customer Support

  1. Availability and Response Times: Customer support is available and responsive.
  2. Support Channels: They offer multiple channels like phone, email, and chat for support.
  3. Quality of Assistance: The quality of support provided is generally good.
  4. Customer Education and Resources: ADP provides educational resources for customers, which is very helpful.

Pricing and Value

  1. Cost Structure and Transparency: Pricing can be complex, and some users may find it less transparent.
  2. Comparison with Competitors: ADP's pricing may be higher than some competitors, but they offer good value.
  3. Payment Options and Flexibility: They provide different payment options, which is convenient.
  4. Return on Investment: Many users find that ADP's services offer a good return on investment.

Implementation and Integration

  1. Setup Process: The setup process is straightforward, but can take time depending on business size.
  2. Integration with Other Systems: ADP integrates well with other systems, which is very beneficial.
  3. Customization Options: They offer customization, allowing businesses to tailor services to their needs.
  4. Training and Onboarding Support: ADP provides training and support for onboarding, which is great for new users.

Security and Compliance

  1. Data Protection Measures: They have strong data protection measures in place.
  2. Compliance with Regulations: ADP complies with important regulations like GDPR and HIPAA.
  3. System Reliability and Uptime: Their systems are reliable with good uptime.
  4. Disaster Recovery and Backup Procedures: They have solid disaster recovery and backup procedures.

Client Testimonials and Case Studies

  1. Success Stories: There are many success stories from businesses using ADP.
  2. Customer Satisfaction Ratings: Customer satisfaction ratings are generally high for ADP.
  3. Long-term Client Relationships: ADP has many long-term clients, showing trust in their services.

Innovation and Future Outlook

  1. Research and Development Initiatives: ADP invests in R&D, which is promising for future innovation.
  2. New Feature Releases: They regularly release new features to improve their services.
  3. Industry Trends and Adaptability: ADP adapts well to industry trends, staying relevant.

Pros and Cons

  1. Strengths of ADP Services: Reliable services, comprehensive offerings, and good customer support are strengths.
  2. Areas for Improvement: Pricing transparency and complexity could be improved.
  3. Overall Recommendations: ADP is recommended for businesses looking for robust HR and payroll solutions.

Final Verdict

ADP offers a wide range of services suitable for different business sizes and types. While pricing may be a consideration for some, the value and comprehensive nature of their services make them a strong contender in the market. Overall, ADP receives a positive rating for their robust solutions and commitment to customer support and innovation.

How to file a complaint about ADP?

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- Provide detailed information about your experience with ADP.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Describe the nature of the issue.
- Explain steps taken to resolve the problem and the company's response.
- Share the personal impact of the issue.

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Contact ADP customer service

Phone numbers

+1 (844) 227-5237 +1 (800) 225-5237 More phone numbers

Website

www.adp.com

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