Ace Hardware / customer service

In the afternoon, on April 14, 2016 I went to the Ace Hardware at 2620 Crenshaw in Los Angeles to speak with the mgr Todd about returning a defective heater that I purchased there and that the manufacturer agreed to take back, absorbing all the cost associated with this transaction. Todd was extremely rude to me and never made eye contact with me ( kept his head down looking at some papers) or allow me to explain my situation and just yelled at me "I'm not taking the unit back!", and just ignored me. I have never felt so humiliated and disrespected in my life. I had no idea that management could be so unprofessional. I'm not letting this go and will not be shopping there in the future and recommend that you do the same.

Apr 15, 2016

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