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5.0 4 Reviews

Access Warranty Complaints Summary

4 Resolved
0 Unresolved
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Access Warranty reviews & complaints 4

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8:40 am EST
Resolved
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Access Warranty Left me without a car for two weeks

Do not waste your money this company is comunist. And open season should be declared on all sales people. As well as the people incharge. If they were in FL I would go over in person and f$@k someone up.

The worst company ever...

I will make it my personal war to besmerch this f*%king company as much as I can.

Lets look at their slogen- Relax we have you covered. Your covered in *** thats what coverage you get. JACK ***.

Fortunatly pissedconsumer only asks for 100 words. I have lots more to say.

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JaceNichols
Terre Haute, US
Jun 05, 2011 12:54 am EDT

I guarantee you 1CommonSense is an employee, they're the
only ones who post anything positive about that company. They
job is to rip you off. Don't ever use them.

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1Commonsense
, US
Mar 18, 2010 11:20 am EDT

You sir...are a Fhucking tool

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1Commonsense
, US
Mar 18, 2010 11:20 am EDT

Youre a complete idiot...did you ever thin that your crap car is so screwed that the MECHANIC needed time to fix your pile of crap? Your schiiit got paid right, then SHUT THE Fhuck up

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1:35 pm EDT
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Access Warranty Fraudulent company

On 8/22/2007 my wife and I Purchased the "Choice Protection Plan" - sold as a 60 month 100, 000 mile extended warranty on 2 vehicles -$1, 808 on 2002 Dodge Ram and $1, 867 on 1999 Lexus LS400.(Total $3, 675) We were told we would have 30 days to review material and cancel with zero deductable. On 9/10/07, following review of the information, we determined the warranty would not work for us - too many restrictions and exclusions {ie: warranty invalidated if oil changes every 4 months or 4, 000 miles were not completed at a commercial service facility} I often do my own oil changes and we are sometimes away from home for extended periods of time as we are retired. We contacted "Paul" at Access Warranty on 9/10/2007. He asked us to fax a request to cancel - we complied and he advised us the policies would be cancelled effective 9/13/2007 saying everything was taken care of and we did not need to do anything further. On 10/9/07 my wife noted that the charges were still posted to our American Express account. We again called Access Warranty and were told our policies were cancelled effective 9/13/07 however, the credit to our American Express account was not issued because we did not return the radiator additive "The Choice" which was sent to us - {our understanding was this was sent as a complimentary additive which we were told to immediately add to our radiators upon receipt.} We were never told to return their "product". We have filed 2 disputes with American Express and they have been unable to resolve this matter. Apparently the company is saying we purchased a product warranty - not an extended vehicle warranty - and we failed to return their "product". I disposed of the radiator additive 9/10/2007 after "Paul" with Access Warranty told us our "policies" would be cancelled 9/13/07 and said we did not need to do anything else. Anyone can walk into any automotive parts store and buy a bottle of radiator additive for $10.00 or less. This company is selling a radiator additive with a product warranty which they are marketing as an extended vehicle warranty. When you attempt to cancel - even within the 30 day time limit they keep your money and do not return calls.

On the internet I located a story posted by KOMO 4 Problem Solvers radio in Lakewood Washington regarding "The Choice" a California company doing business under half a dozen different names. A couple in Lakewood Washington purchased what they thought was an extended warranty through a car dealership under the name "Safe Choice" when they attempted to make a claim their policy was cancelled.

The State of Washington's Insurance Comissioner - Mr. Krider states hundreds of Washington consumers bought product warranties that "aren't worth the paper they are printed on". The article says that KOMO radio's interaction with the state insurance comissioner disclosed that - although the consumer believes he or she is purchasing an extended vehicle warranty what the consumer purchased is "not a warranty for their truck. [vehicle] They got a product warranty for an 8-ounce bottle of radiator additive." When the product was shown to Mr. Kinder and he was asked for his reaction "he laughed. And he didn't mince words. I think it's a license to steal." As a result the state of Washington has changed some of their consumer protection laws.
I believe this company to be involved in deceptive and fradulent business practices - no one in their right mind would knowingly pay $3, 675 for 2 bottles of radiator additive regardless of their "product warranty".

PLEASE HELP, BEFORE OTHER CONSUMERS ARE VICTOMS OF THIS TYPE OF FRAUDULENT/DECEPTIVE BUSINESS PRACTICE.

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bruce henry
Zephyrhills, US
Jul 09, 2012 6:14 pm EDT
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bought a warranty for my 2005 Ford F-350 tryed to use it three and never was covered then sold the truck in Jan. done all that was asked was told that would take 45 days to process refund, did not hear from them finally got them and was told my refund would here by June 14, still no refund and getting a run around again.
stay away from warranty they all have problems!

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R F Rohr
Indian River, US
Aug 30, 2009 12:44 pm EDT

Billed for service - tried to cancel policy well within 30 day trial period. They have been kept my money for two months giving me all sorts of BS about sending me a refund. Stay clear of this business unless you want to be screwed without even being kissed.

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jumbuck48
Panama City, US
Jun 25, 2013 8:57 pm EDT

Some one need to stop this people I lost $2500. No claim honored, when I cancelled no refund

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jumbuck48
Panama City, US
Jun 25, 2013 8:55 pm EDT

I'm out of $2500 this company did not honor the claim I filed and when I was wanted to cancel and did I can not get any refund. I was only told that the company closed there doors and no refund. The number I called was Access Warranty so I do believe they are still in business cheating people.

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Kahleeka
Bowling Green, US
Sep 20, 2012 6:03 pm EDT

My elderly friend also canceled a 4 year policy after 2 years. Multiple phone calls, emails - gets the run around every time. He is out $700.00. Total scam company!

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PAt Ferguson
Cincinnati, US
May 04, 2012 4:57 am EDT

horrilbe customer service and they do not honor their contact, would not recommend to any one, have been working on a refund since last Sept. and have talked to customer service on many occasions along with management and was told that they will be sending me check. I talked to them on 4/27/12 and told that a superisor would be calling me and I hhave not heard from, had a transmission problem last year and they made all kind of excuses not to honor the contact, things like oil changes were needed in I order to get the transmisson work done, even through I had all my receipts they still made all kinds of excuses, the
atuo repair shop said that a lot of warranty co. do that in order to get out of covering the repair work beacuse oil changes don'tI t
have anything to do with the transmission. I was in a auto accident last Sept. and my car got totaled and when your vehical gets
totaled they have to refund you a certain persentage of what was paid and we had paid off the warranty in full last May. If WE don't get a refund in the next 30 days this info. will me turned over to the BBB and Consumer complaint etc.
Pat Ferguson,

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JaceNichols
Terre Haute, US
Jun 05, 2011 12:48 am EDT

They say it's no problem to cancel, it's a scam. Once you give
Them your initial deposit you will never see that money again.
Their BBB Rating just dropped to a D+ so the word seems to be getting
around about this horrible company. A big rip-off.

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B. Johnson
Naalehu, US
Jan 15, 2011 1:01 am EST

These companies must be stopped.

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B. Johnson
Naalehu, US
Jan 15, 2011 1:00 am EST

Thank you for all this information. I to found them through the internet. I thought it was nice of someone to call so quickly. BUT Could not get "Corey" off the phone. Very high pressure. Kept dropping the price and wanting address and credit card info for 30 day trial. We are retired but geese, these people now have called 4 times in one day. I let it go to the machine yet they don't leave a message. My next call is going to a state agency to file a complaint. I feel sorry for people on a budget or unsuspecting people getting ripped off. They need to be shut down. Boiler room comes too mind. And their license is in Florida...hummmmm

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1:26 pm EDT
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Access Warranty Bad service

I received a phone call from Access Warranty after noticing their number has appeared on my caller I.D. several times in past week. I listened to the pitch, but I wanted to review current policy and compare this policy before committing. The Rep got louder and pushier and almost insulting and I knew I was not about to just hand over my credit card to someone who was that hungry to make a sale and not let me think it over and review it with my husband first. I have the right to check around first and then if I want what you are selling, I will let you know. High Pressure Salespeople like that should be shut down. This is how people get suckered. I told him enough to get a quote, but I didn't tell him everything he asked for.

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LMckinney
, US
Jan 12, 2011 4:39 pm EST

I had a very similar experience to s ome of the other postings. Access Warranty contacted me and sounded very helpful at the beginning. When they quoted me the cost of the warranty ($2, 855) and the down payment ($286), they asked if I thought the warranty sounded good, and I replied yes, it sounds good but I'd like to see some information first before I commit. They said that they wanted to get on the computer with me to walk me through it. I told them I wanted to take my own time to look and they said in order to send information to me, I had to pay the $286. When I refused to give my credit card over the phone, I was put on hold. When the man came back, he said, OK, we can knock $200 off so your warranty will be $2, 655 because you got your car from an approved dealer. I said that's fine, but I'm still not giving my credit card info over the phone. I was put on hold again, and this time the "Finance Manager" (aka pushy sales manaager) was put on the phone. He told me this was a one time offer, and if I refused to give my credit card info over the phone right now, then this company would never give me a second chance to apply nor would any other auto warranty company. I asked why it was not possible to be given 48 hours to review and I was told because my car could break down in that time. He said it happens all the time and then again he insisted I give him my credit card info. I was very frustrated and was having major feelings of "scam" in my head, so I told him good night and hung up.

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Lynn Tramel
Lake Wales, US
Jun 24, 2010 11:07 pm EDT

After calling for a quote on my ford pickup and getting a higher quote than I already had I told them thanks I was gonna shop after which price went down 350 bucks and added another year to my warranty seeing where this was headed I thanked them and hung up . The next day recieved another call from theses people and explained again I was not interested in there warranty when asked why I explained that didnt care for there games on pricing and was still shopping, , , , , Thanked them again for there call and time after which I was infromed i would be placed on there call every 5 mins a day list by david, , , , , spoke to adam brown the day before and told him if i was interested id call him back, , well david is good to his word it hasnt been every 5 mins but have been getting harassed by these people who now have switched to restricted numbers when calling wish I had never contacted these people there a bad egg but im sure there are good companys still out here

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2:51 pm EDT
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Access Warranty Will not refund deposit

Pressured me to buy extended car warranty. Stated I had 30 days to review policy and cancel if I wished. I cancelled the policy in writing and with a phone call.Will not refund 300.00 deposit.

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Yvette M. Sharp
Arlington, US
Sep 16, 2010 5:36 am EDT
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I purchased in January 2010 vehicle service warranty for my 2003 GMC Envoy. My car had less than 60, 000 miles. I sent a letter of cancellation on April 27, 2010 and was received by Access Warranty, May 5, 2010. In the letter I included the total mileage reading. I contacted the company in August because monthly payments were still be deducted from mychecking account [$140.33]. I was told I failed to provide an authorized mileage reading. I faxed a oil change report dated May 2010. I called a few days ago and was told they just canceled my policy. I should receive a "prorated check" in 60 days. If and when I get the so called prorated check it certainly will not be five months of fees deducted. Stay clear of this company and pray God's wrath will come upon them.

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Uber
, US
Apr 20, 2013 12:34 pm EDT

The clown, michaelstewart56 most definitely works there. You had 3 different warranties? Yeah, right. Customers never buy more than 1 at a time, idiot. I guarantee that. He's totally lying and Access warranty used to have us to write positive comments on this forum as part of our job. Just like Mikey did. Good boy, doing your $12/hr job.
Michael Stewart most likely does not live in Columbus, OH. either.
So glad I left that lame job.

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michaelstewart56
, US
Oct 27, 2009 8:21 pm EDT

I personally have had 3 different warranties and have had many claims paid promptly and efficiently by Access Warranty. If the owners are jewish strange or whatever it doesn't bother me because I know where I am getting my next warranty from. This person above is probably upset because he couldn't keep his job. That's how every call center operates but I know this one sells quality products.

Michael Stewart
Columbus, OH

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B. WARE
Detroit, US
Sep 23, 2009 10:40 am EDT

HAD A POWER TRAIN WARR, NEVER USED, SOLD CAR, SUBMITED CLAIM FOR REFUND, STILL WAITING, BEEN 9 WEEKS, THEY WILL NOT RETURN ANY OF MY CALLS, NOBODY SEEMS TO KNOW ANYTHING ABOUT WHAT IS GOING ON! I NEVER HAD A CLAIM THANK GOD! STILL HAD 60 K LEFT &3 YEARS LEFT.BUYER BEWARE!

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Uber
, US
Jul 10, 2009 8:15 pm EDT

I used to work at Access Warranty in 2007 for approximately 2 and a 1/2 months. It was a horrid job.
They have a boiler-room type of sales office in Van Nuys, CA. Also called Balboa Park, Ca.

It is very dirty and each desk is like a small little kiosk with a phone and a computer for recording the sale.
They have no info about you when they call except whatever you put in when you requested a quote online.

The workers there are mostly kids that are young, male rocker musician types that are scummy dudes, pretending to be professional warranty people. Not a professional place at all. The owners are strange Jewish, fat guys.

If you are on the phone with them, when they tell you they will put you on hold to speak to a manager for a better deal, they are just muting their line and getting the floor manager who is there listening to the conversation to try to "close" the deal for you.
Be aware they can hear you when they mute the line. So if you are saying anything, they can hear it.

There is no such thing as a manager at this place. It is not an official place that is affiliated with any car dealership AT ALL.
They try to sell you an expensive warranty. They have the ability to go down in price-- usually at least $800- $1, 000, if they want. So if you really do need a warranty, keep that in mind.And make sure your car is a new.
Otherwise, it is not worth it.
If your car is 3-4+ years old or your mileage is over 60K, they will try to sell you a drive train only warranty.
Do not buy this. It does not cover anything on the car, at all! JUst the drive train-- which barely ever breaks anyway.

They want to keep the price up because the salesperson on the line will get a higher commission if they sell it to you for more.
If you hang up on them or say no, they put your info on a piece of paper into a pile for the next shift to call you back that evening or the next day and try to sell a warranty to you.
I suggest you tell them to put you on the DO NOT CALL list.
Do not use Access Warranty or Continental Warranty. They are all scams. I know this for a fact since I worked there.

Good luck!

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