Acai Slim Diet / unauthorized billing
I ordered a free trial of their product in which I willingly accepted to pay $4.99 shipping and handling. Then, roughly 3-4 weeks later I received a shipment with two bottles in it and my credit card had been charged $79.99 + $9.99 shipping.
I called them and offered to send back the unopened package immediately and requested a refund. The customer service representative said they do not give refunds on monthly shipments and that it was stated in the "terms and conditions" that unless I cancelled within 14 days of the free trial that I would be shipped bottles monthly and charged the above mentioned amount.
I contacted the better business bureau and I also called my credit card company to have this claim disputed. Even though they may say in very small print that they will do this, it is not obvious to the customer. Also, they say they offer a 100% money back guarantee, but when asked about that they said it was only on the trial version — which is free anyways.
There are numerous complaints about the business tactics of this company online. I am still pursuing a resolution with the bbb and hope that this company will no longer be able to operate with the sole intention of confusing it's trail consumers and siphoning $90.00 per person after they didn't realize they had to cancel a membership that they were unaware they were even enrolled in after 14 days.
I encourage everyone who has dealt with this company and had this same thing to happen to them to contact the better business bureau with your complaint. If enough people report this unethical action, hopefully something will be done about their misleading business practices.
More Acai Slim Diet Complaints & Reviews
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